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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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Great experience!
August 4, 2017

Many projects, nice recuiters and an overall very good plateform. I'm freelancing full-time since I discovered this website.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Fab Freelancing Platform
August 4, 2017

It's been nice working on freelancer.com from last 2 years. Fantastic customer support. A clean system with fab features. Easy to understand and you can earn well if you got the skills. Give it a try.

Date of experience: August 3, 2017
PS
1 review
0 helpful votes
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Fast response
August 4, 2017

Excellent Support. Fast response and friendly, help you and make you happy, satisfy you when you ask them help>>>

Date of experience: August 3, 2017
Canada
1 review
0 helpful votes
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Great live support staff
August 4, 2017

Shoutout to Faye C. For being so reasonable in my case with a client today. Helped to quickly settle an issue

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Great!
August 4, 2017

She is so helpful and make easy things. I want help about my card verification and she heard it patiently.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Donna helped well
August 4, 2017

Nice support love to have you support me my question was to verification term but she helped me a lot and solved my problem

Date of experience: August 3, 2017
Nicaragua
1 review
1 helpful vote
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Jordan did an amazing job and understand the freelancers needs, great customer service representativ

Date of experience: August 3, 2017
California
3 reviews
24 helpful votes
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Clients beware!

When I placed project I pay exact amount, but next day I find out that there was other unauthorized charges on my account. Also they add "deposit fees" on every charge that were close to 10% of base charge.
I contacted support 3 times. Got refund only for one charge and endless unpleasant arguments from support.
When I mentioned that I will complaint regarding this issue then support start frighten with "Please do note that filing a dispute automatically limits your account" - instead of solving problem they try blackmail they customers.

I'll close my account there and will never ever use this ripoff service again.

Date of experience: August 3, 2017
Oklahoma
1 review
0 helpful votes
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Query on New TOS
August 4, 2017

I contacted the support service to express reservations about a change in FL.com's terms of service. Donna H. Was very helpful in soliciting my concerns.

Date of experience: August 3, 2017
Canada
1 review
0 helpful votes
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Perfect customer service
August 4, 2017

10 out of 10. Thank you. Customer service was very polite and helpful. I truly appreciate such people and will defiantly do business on your website.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Excellent Chat Support
August 4, 2017

Excellent Chat Support, I am using Freelancer.com very well, i am loving this. All are requested to use Freelancer.com

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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A little slow but problem solved
August 6, 2017

The chat took a little while and I wasn't sure if the assistant was still there but my issue was resolved

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Freelancer Is Great
August 4, 2017

You can't believe they give refund of the membership, no other freelancer sites can do this, they are really care every freelancer

Date of experience: August 3, 2017
Egypt
1 review
0 helpful votes
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Awesome support
August 3, 2017

I had some problems made me feel oppressed really i was about leaving freelancing work. But awesome support made me feel that there are fair solutions if i have rights. Really i am so happy.

Date of experience: August 3, 2017
New York
1 review
0 helpful votes
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Very helpful
August 3, 2017

I took time to solve my problem (asked for a favour), but the support did a great job and my problem was solved. Thank you!

Date of experience: August 3, 2017
PS
1 review
0 helpful votes
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Cancel membership
August 3, 2017

Good service
I can return the fees that discount wrong
Thomas was good person and patient...

Date of experience: August 3, 2017
Illinois
1 review
0 helpful votes
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Understood my situation
August 3, 2017

I was involved in a scam attempt. She understood my situation and helped me immediately. If there is no problem I will get my money back soon.

Date of experience: August 3, 2017
Senegal
1 review
0 helpful votes
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I subscribed to free membership since july 03 2013 and your email welcome email did not specify that i will be charged 29 dollars for that in 1 month. So i was surprised to see my pay pal account debited for that today.

After 2 sessions with your customer support you aggreed to cancel the payment and reversed it by Pay Pal which i appreciated a lot; thank you again

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Good Experience
August 3, 2017

It was good experience with Dana. I have got solution for my query. I am very thankful for that. Thanks for your support.

Date of experience: August 3, 2017
New York
2 reviews
2 helpful votes
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Frieda S. General Support

Great communication skills, she understood the problem what I want to know, she explained and guided very well.

Thankyou

Date of experience: August 3, 2017