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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Excellent Issue Resolution
August 4, 2017

Sandra was very helpful: she quickly understood my issue and provided a clear, timely solution that resolved the problem. Great help!

Date of experience: August 3, 2017
Colombia
1 review
0 helpful votes
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Nickname
August 4, 2017

My problem was solved, my previous nickname was restored, since it came from Nubelo. The attention was fast. Thanks.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Best online work platform
August 4, 2017

I am working on freelancer from several years now! I tried other online platforms also but I guarantee freelancer is best to work online. Great policies and best client protection!
I love Freelancer <3

Date of experience: August 3, 2017
AE
1 review
0 helpful votes
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Charlotte B
August 4, 2017

Charlotte B. Is an amazing and supportive person. She immediately responded and understood exactly what was happening. And after analyzing the issue she immediately took ownership to control the situation.

Thanks again Charlotte!

Date of experience: August 3, 2017
Romania
1 review
0 helpful votes
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Freelancer is a great opportunity for making a decent living from the comfort of your home. For clients it is the easiest way to find the perfect candidate for your fantastic projects.

Date of experience: August 3, 2017
Serbia
1 review
1 helpful vote
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Lately, I had two projects where I sent the file that was asked from me and the client stopped responding. Milestones were created, so I know I can create a dispute and wait for resolution, but I wanted to know why is that happening to me. I was worried that it might have something to do with my account, I thought maybe something was wrong with my profile. Anastasia D. Was very helpful and explained that nothing was wrong and that she will send a notification to those employers and that I can file a dispute for both projects.
I was very pleased with information I got and I feel relieved that I have nothing to worry about. I will patiently wait for resolution, knowing that I finished both projects and delivered files that my clients asked from me.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Best freelancing website
August 4, 2017

Freelancer.com is providing excellent opportunity to freelancers while best human resources to the employers at the same time.

Date of experience: August 3, 2017
Bulgaria
1 review
0 helpful votes
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My single source of income
August 4, 2017

I'm very pleased with the site all the process of getting projects is easy enough. A thing I noticed is that every bit of effort to improve your profile pays off. When I became preferred freelancer it became even better with bigger projects and winning potential clients for the future. Although I work alone I became friends with other people on the site and we are helping each other, so all in all 5 stars.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Now I take little work from this website - but I get EXACTLY the kind of work i want. As someone who shifted from a job to a freelance writer, not knowing what would happen next - freelancer.com was the best choice. Sure, I started slow but when I proved my worth to my clients, I got paid more and more. Through this website, I learned that I could market myself and through a simple email marketing campaign, I started landing jobs. Though I dont take a lot of work from this site now - If I had to do it all over again, I would start again with freelancer.com

Date of experience: August 3, 2017
South Africa
1 review
0 helpful votes
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Helpful
August 4, 2017

Really helpful in resolving my issue with client and easy to communicate with, understanding.

Kayla B

Date of experience: August 3, 2017
Washington
1 review
0 helpful votes
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I've worked on several different freelancing platforms, of which I prefer Freelancer. It seems to have the most flexibility for both clients and freelancers, as well as the best range of available projects and freelancers. That said, as it continues to grow and expand, not all of the changes are always for the best. For that reason, some of the best freelancers have left the site (and may continue to do so), because sometimes regular work elsewhere (even if just for yourself, of your own site) is better than the hassles of freelance work, even on the best of platforms. In particular, finding good regular clients on the platform can be a struggle for many freelancers, and for employers, finding freelancers who actually hold the skill they say they do can also be difficult. That is likely the case on any platform - but if Freelancer wants to stay the best, they are issues the platform will need to do a better job of addressing.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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I was nothing few years back. A ordinary salaried person. Freelancer recognized my talent and hard work. Now I have my own company with a great team. I will always be greatful to Freelancer for providing me safe working environment with great employers. If you are honest, hard working and have your work ethics, then Freelancer is the place you should be. If needed, I can write a complete directory praising Freelancer and it's team. A loyal and die hard fan of freelancer...

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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Five exciting and fabulous years!
August 4, 2017

I have been working on Freelancer for five years. I have never regretted my decision to leave a full-time job and become a freelancer.

The thing I like the most about Freelancer is that it has been constantly changing, improving, and growing. We expect it any moment to become an official news.

Freelancer will hit 25M users any moment now! There are 25 Million reasons why Freelancer is the biggest platform for freelancers in the world.

I couldn't possibly recommend it more to both newbie and experienced freelancers.

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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Excellent Site
August 4, 2017

Freelancer.com is a trustworthy earning platform. I am working here for last 6 years and didn't face any scam or inconvenience, neither with Staff nor with any employer/freelancer here. Payments are secured. They provide several opportunities to get yourself established on the site. I highly recommend this site as your full time earning source.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Excellent Experience
August 4, 2017

I have been working on freelancer for about 2 years and it has been an exciting journey. The staff tries to help in case of dispute but it is really hard to get a fair deal. I have been doing jobs of my interest and I have really learned a lot.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Best Platform
August 4, 2017

It's been more then a year. We guys are working here as an agency. Freelancer is the best platform for IT projects. Their support team will guide you each and every step till you are done.

Date of experience: August 3, 2017
Sweden
1 review
0 helpful votes
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Good if you put in the time
August 6, 2017

Freelancer is good for getting clients when you don't have other projects on your desk.
Sometimes you have to weed through a lot of junk projects, and most employers want projects done for far below market value; however, sometimes you can find a diamond in the rough.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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I loves to work on freelancer.com I m earning good $$$ monthly & increasing day by day on my earnings. Thanks

Date of experience: August 3, 2017
Argentina
1 review
0 helpful votes
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Opportunities
August 4, 2017

Simply they has gave us the chance to work using our skills for the entire world.

Being millions of active members each day, I have many chances to continue working with different employers, day by day.

No more routine acceding to lots of different projects and I'd like this... the routine bored me.

Thanks, with no doubt!

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Wonderful Company
August 4, 2017

We're a small software dev company based out of Pakistan, and we have done all our business entirely through Freelancer. I'm incredibly grateful to Freelancer for providing us great opportunity to start our company. Freelancer support is incredibly helpful. I would highly recommend their platform.

Date of experience: August 3, 2017