Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Majid S.
Unfollow Majid S.
Share Review
Report Review

Its been a year working on freelancer.com as a freelancer and i earned a lot from here. I always recommend new freelancers to come and join freelancer.com as there is no such portal like this for freelancing. Always timely payments, never saw the website down because of server issues and i always found very nice clientele here. Hope i will be working here for decades.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow manish m.
Unfollow manish m.
Share Review
Report Review

Really journey is awesome with freelancer :) some up and down came but it is part of life and work but at the end very happy to work over freelancer have complete more than 240+ projects. Everything is amazing

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
Follow Jovana S.
Unfollow Jovana S.
Share Review
Report Review

Future is present for me
August 4, 2017

Hey, so far, less then a year with you active on your platform, it was really amazing experience, so far me and my family living from my work on this platform, I met great people, some of them are my permanent customers. I also got a few friends who's started on this platform after i told them my experience with the freelancer site. So far, i got few of the jobs offer but refused them since this exactly what i want. Keep up to make this platform even better. :) 5+++

Date of experience: August 3, 2017
Ukraine
1 review
0 helpful votes
Follow Oleksiy S.
Unfollow Oleksiy S.
Share Review
Report Review

Good experience
August 4, 2017

More than 3 years of active work with Freelancer. All is good! One little moment. Not a very convenient form for sending bids now.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Mukesh T.
Unfollow Mukesh T.
Share Review
Report Review

Nice helper to get the best wokr
August 4, 2017

I'd love to rate David with a 5 star ratting as he is the best freelancer staff member and recruiter connecting us accurately with the jobs.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Umer M.
Unfollow Umer M.
Share Review
Report Review

Changed my life
August 4, 2017

People in my country with college degrees and full time jobs are not earning as much as I am working part time on projects that are posted on this website as a freelancer. I'm glad I invested my time and effort in building my reputation. It payed off very well.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
Follow Sanjoy P.
Unfollow Sanjoy P.
Share Review
Report Review

Best Graphic Designer work place
August 4, 2017

Really happy to work with clients from freelancer. Great Working place. No problems to withdraw funds.

Date of experience: August 3, 2017
New York
1 review
0 helpful votes
Follow Yousuf R.
Unfollow Yousuf R.
Share Review
Report Review

Best Freelancing Platform
August 4, 2017

Freelancer.com is a wonderful platform with tremendous opportunities every minute. Exceptional user experience and support team helps individuals, small and large companies get their projects completed on time and budget. Highly recommended for employers who are seeking freelancers to complete their project with utmost attention to detail and still be in budget.

Date of experience: August 3, 2017
Australia
1 review
1 helpful vote
Follow Daniel L.
Unfollow Daniel L.
Share Review
Report Review

Necessary Evil
August 6, 2017

Too many times I've had my money 'Stolen' from me because employers go to their bank and do a chargeback on their card, saying they never paid for the service. Freelancer actually takes this money that I've earned, and returns it to the employer. There is no protection for the workers on the site.
When questioned about this, and having proof that this was a fraudulent attempt to return clients money after receiving work done, the team did nothing in the way of contacting the bank to tell them it was legitimate, but also wouldn't provide me any information to follow it up myself.

On top of this, constant crashes, a poor chat system and shady rules make this an overall bad experience

I wouldn't recommend them to anyone, but there is only a select few sites that offer the kind of work for people getting into the field that it is a necessary evil to begin with, if you don; t have the capital behind you to bypass this system.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Mike c.
Unfollow Mike c.
Share Review
Report Review

Great Experience
August 4, 2017

It was a great experience, I got a lot of projects because of this program. And they really help both employers and freelancers.

Date of experience: August 3, 2017
Spain
1 review
0 helpful votes
Follow Eugenio K.
Unfollow Eugenio K.
Share Review
Report Review

Great support to solve issues
August 4, 2017

I was experiencing an issue with the membership. Thought it renew this 10th of february and it actually renewed last month, and I had a commitment for a full year, I wanted to get a downgrade (I wasn't using the entire benefits of that actual plan) and the support was very helpful, they approved my downgrade and gave me an excellent deal with the prepaid anual plan. And I'm quite happy now, thanks!

Date of experience: August 3, 2017
Canada
1 review
2 helpful votes
Follow Mod H.
Unfollow Mod H.
Share Review
Report Review

Asians
August 6, 2017

You can't beat Asians there for price. Useless for US, Canada, UK freelancers. Let's hope something is some

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
Follow Muamer M.
Unfollow Muamer M.
Share Review
Report Review

The best website ever!
August 4, 2017

I want to give "*******" stars for Freelancer.com website, it's the best website ever where you can earn a lot of money and where you can find a perfect freelancer for your project. Freelancer website has changed my life.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Abdul W.
Unfollow Abdul W.
Share Review
Report Review

Thumbs Up
August 4, 2017

I have no words to say its great platform and great recruitment team. I would say "Thumbs Up"...

Date of experience: August 3, 2017
New York
1 review
0 helpful votes
Follow Zack U.
Unfollow Zack U.
Share Review
Report Review

Best platform for freelance jobs
August 4, 2017

I'm working as a regular service provider on freelancer.com and getting both full and part time jobs on regular basis. The recruiter service of freelancer is simply great... you get to meet the potential employers every time without bidding.

Date of experience: August 3, 2017
VE
1 review
0 helpful votes
Follow Oscar V.
Unfollow Oscar V.
Share Review
Report Review

Nice atention
August 4, 2017

His attention was fast and efficient managed to solve all my doubts of a quick and efficient manerá. All in order

Date of experience: August 3, 2017
Nevada
1 review
0 helpful votes
Follow Md A.
Unfollow Md A.
Share Review
Report Review

BEST Freelance Marketplace
August 4, 2017

It was 2015 I and my friend was planning to start a startup. But at the time being it was hard to get any works without a lot of investments. We were known about Freelacner.com and we thought let's start with Freelancer.com and now we are happy that we made the right decision at the right time. Freelancer helps us to push our business without any kind of investments. And we are a 20 member team and we are very happy to work with Freelacner. We will keep working with Freelancer.com

Date of experience: August 3, 2017
Egypt
1 review
0 helpful votes
Follow Omar S.
Unfollow Omar S.
Share Review
Report Review

Great website
August 4, 2017

I've been on freelancer.com for almost 6 months now, and my experience is great, I quit my day job and became a full-time freelancer.

Date of experience: August 3, 2017
Nigeria
1 review
0 helpful votes
Follow Franklin O.
Unfollow Franklin O.
Share Review
Report Review

Freelancer is simply awsome
August 4, 2017

My experience has been awesome here on freelancer.com in the sense that it has helped me gain a lot in terms of making international friends, external exposure to different task on the site, and my personal skills has been improved to the point of no return.
I will always say: "with freelancer.com, my finance and daily experience is guaranteed"... I am always in a good mood each time I remember this!

Date of experience: August 3, 2017
Italy
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Customer service
August 4, 2017

Great answers from customers service (Sandra). She answers to all our doubt. Great answers from customers service (Sandra). She answers to all our doubt. Great answers from customers service (Sandra). She answers to all our doubt.

Date of experience: August 3, 2017