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Freelancer

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Not a paid review :)
August 4, 2017

"As the title says"

There are a lot of reviews of many websites regarding freelancer.com that it is a complete scam thing it takes your money etc.

Trust me, it is a platform from where I started my earning and in just 11 months I am in a really good position now. Never had even a single bad experience with freelancer.com.

This is not a scam or a place where website cheats. (Employers can cheat if you don't know what milestone system is.)
They don't steal/block your money. (A common negative review on the internet)
Read their guidelines, follow them and you'll never find issue working on this website. (It's not hard)

TBH, this website is a major source of earning in my house from last 11 months. So, the experience on this website is awesome. :)

Date of experience: August 3, 2017
Georgia
1 review
2 helpful votes
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What is going on with Freelancer? It really seems the longer I am with this site the harder it becomes for me to find work. I'll elaborate.

1) My biggest issue recently; the new bid proposal system. Literally this system is the worst change I have seen to Freelancer since I have been with the site. Why is it I am only allowed to type about 2 sentences for my proposal for complex projects like webscraping where every site and the challenges it presents are different?

It is becoming literally impossible for me to stand out from anyone else because all I can put is "I am an expert in webscraping blah blah". I can't elaborate on how I would accomplish the project or tackle its challenges or why my work would be superior/unique. Please for the love of god revert this system.

2) The changes to chat have the made the site a LOT slower. Everytime I load up a page it reloads all my chats and the javascript takes forever to complete in addition to the actual chat boxes lagging when I try to type. This makes it take longer for me to scan the site for projects and place bids and reduces my overall efficiency.

3) The new bid sponsor system is terrible and I never use it because now it costs me $30 to sponsor a bid when it used to cost a few dollars. This is money I DO NOT get back if I am not awarded the project so why would I risk 10% or more of the actual project payout in an attempt to stand out.

4) Why am I charged when I deposit funds into my Freelancer account when I am also charged a high % on milestones I am paid?

Honestly I don't know if its greed or a need to change for the sake of change but so much of what has been done in the past year has hindered my success as a Freelancer with the site rather than help it.

I am thankful for the Preferred Freelancer program but everything else that has been done is awful and might look nice on the surface but does not help the actual Freelancer at all which is surprising considering the sites name.

One simple change I can think of that would be amazing is let Preferred Freelancers initiate chats with employers. None of us are going to spam the employer we would simply say "Hello I am X and I am very interested in your project. Here is how I would complete it to your satisfaction, etc".

Make Freelancer Great Again.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Very poor network
August 6, 2017

I have lost more than $5000 on this site already this was not a good experience. I don't even have the work at all. I don't even know what to do now. Worst case I can't even complain about them publically because if I do they will remove me from the network without solving anything. They have done that many times before the web forums and reviews are filled with them. Best to use some other network or search for companies yourselves.

Date of experience: August 3, 2017
Japan
1 review
0 helpful votes
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Great!
August 4, 2017

Great pleasure to work here. Working here for 2 years...
Getting so many clients and jobs and also money!

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Great help.
August 4, 2017

Pearl replied quickly, provided required info with details, its been always great, thanks...

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Great website
August 4, 2017

Freelancer is a Great platform for freelancers. Freelancer have given me the best opportunity of working...

Date of experience: August 3, 2017
Egypt
1 review
0 helpful votes
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Alexander is responsive and helped me a lot during the corporate annual renewal! Thanks for the great members u hire there freelancer.com! Always A++

Date of experience: August 3, 2017
Philippines
1 review
0 helpful votes
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Best Online Job Platform!
August 4, 2017

Freelancer.com provides opportunities for a lot of people who want to earn some extra revenue. Whether you are a job seeker or an employer, Freelancer also makes sure your hard work and money are safe. The site is pretty fair to all its users and is very well regulated. Been using it for a year and never encountered any issue whatsoever! The support team is great (I've been in contact with them every now and then for questions). Kudos Freelancer and Thank you!

Date of experience: August 3, 2017
Canada
1 review
1 helpful vote
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Work at your pace and Schedule
August 4, 2017

Its been pleasure to work on freelancer.com. I have earned money for what I have done for the employers over here. I suggest this platform for everyone who love to stay at home and have potential to work for others. It is a good fit for everyone and for people from many different trades.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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My Way of Living!
August 4, 2017

freelancer.com simply changed my lifestyle and also my family. I am really thankful to them for providing us this great platform.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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I have been using freelancer from last 3-4 years and It never disappointed me, I am 100% satisfied with the services

Date of experience: August 3, 2017
VE
1 review
0 helpful votes
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Interview for verification badge.
August 4, 2017

Chelsea was the best, really kind and She knew how to make me feel comfortable with her questions and her treatment. I recommend it without a doubt.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Great work for meet with client
August 4, 2017

Awesome.It was nice for get the project. For meet with client about the project details it was really helpful.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Last some years I have use freelancer. Very easy user interface and contract communication. They gave also use a high quality app. Overall this is a great site.

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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My experience with Freelancer is overall very positive. It has been my main income source for over 4 years. Helped me a lot to improve my skills, working habits, provided financial security and so on.

But, I have noticed that getting job is harder and harder, even for me who was building up reputation several years. Not very satisfied with bidding system, not happy how clients are seeing proposals (only couple per page which is not fair for the majority).

I would like for this platform to be more friendly towards all workers, not only top 10 who are placing bids and usually are companies, not individuals. More chances for all people despite their ranking. I wish that everybody can find his own place and have income. This way it is easy for the ones on the top, and a true struggle for beginners, even though they might be as competent for the work, if not more than the top freelancers.

Make it more user friendly, simplify design so clients can easier find what they need, make longer list of freelancers display on their page when they need some work, not just few as it is the case at the moment.

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
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Preferred Freelancer Experience
August 4, 2017

My Experience with Freelancer Team and all Preferred Freelancer is perfect and excellent. They are always available, available to help and do everything they can to help you in this business.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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I have been using freelancer for last 2 years. And earned about $8000 in 2 years. It's great platform for earning. Even I am not using any other platform like upwork because of this. Thanks

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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Awesome website
August 4, 2017

As I've been working for short time on this website, it has a lot of opportunity for jobs. Why is my rating only 4 stars, it's because of high fees and so many fake projects which usually beginners fell of on those frauds. The great thing about freelancer.com is security and community.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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I have been working at freelancer.com since last 7 years still yet, Really, I am proud to be a part of #Freelancer

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
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Awesome
August 4, 2017

This is an awesome experiance! I would've recommend to everyone to try this type of work. Perfect platform, one of the best!

Date of experience: August 3, 2017