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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Good experience overall
August 4, 2017

I have been using this site for 3 years now. They are a good bunch, the site has helped my business grow from a one man show to a 25+ small enterprise. Its simple, hire the right freelancer - but if you want to pay peanuts - you get less. That is why I always hire the best, they charge a lot but they get the job done. For those who wish to hire J. K Rollins for $5 per hour - NOT gonna happen. You got to spend money to make money.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Geat platform
August 4, 2017

Its a really great platform for to earn a good amount. I have been working at freelancer since 2016 & found it very awesome... Really Great A++++++++++++++

Date of experience: August 3, 2017
Nigeria
1 review
0 helpful votes
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Great Support from Stephanie M
August 4, 2017

Stephanie M was great, quick response and great advice. Stephanie M was very professional, Thanks for the support.

Date of experience: August 3, 2017
Chile
1 review
0 helpful votes
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It has been two years since I began to work through Freelancer and I only have praises to sing. I'm currently a member of the Preferred Freelancer program and the Recruiter team have helped me in contacting new clients and getting more jobs.
Everything has been perfect thus far.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Great Experience
August 4, 2017

Freelancer is my favorite platform to work online with great team and support. Freelancer is the best in business.

Date of experience: August 3, 2017
Egypt
1 review
0 helpful votes
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Everything is clear and straight forward. My favourite freelance platform ever. I started here and still progressing. If you just can overcome the scamming project posts it would be great

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Greetings,

I feel proud to be a part of the great freelancer.com. I am really happy to work here. It would great if you make the attached file available to check from the mobile app so we can bid accurately.

Date of experience: August 3, 2017
Minnesota
1 review
0 helpful votes
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Great Service
August 4, 2017

Sandra took care of my concerns accurately and promptly. I messaged in to get a refund as the freelancer I hired could not complete the project. Sandra refunded my funds right back to PayPal very quickly.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Great experience!
August 4, 2017

I start my my first earning from freelacer.com a trusted freelancing marketplace. I want work with long time here.

Date of experience: August 3, 2017
RU
1 review
0 helpful votes
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I really like this platform.
August 4, 2017

I've been working there for several years now, and it's been a very positive experience.
Customer support service is always there to help me with any issues I face.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Freelancer.com is an awesome platform. It has changed my life, before freelancer i was struggling to find clients and i had very rough experience with my local clients. But freelancer.com has provide me a platform where i can meet clients from all over the world. Thanks

Date of experience: August 3, 2017
India
1 review
1 helpful vote
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I love freelancer.com
August 4, 2017

freelancer.com gives me good client to work with. Its my great please being a freelancer. I am thankful :)

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
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Experience with Freelancer
August 4, 2017

I am Graphic Designer on Freelancer since 2014. I have a lot completed projects, so to work on this site is excellent. Thank you

Date of experience: August 3, 2017
Florida
1 review
0 helpful votes
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4 years experiences in Freelancer
August 4, 2017

Freelancer is a good and honest online site. I am really happy to work with freelancer. This is my main job.And i am really happy to work here. Thanks Freelancer.com

Date of experience: August 3, 2017
Argentina
1 review
0 helpful votes
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Freelancer is fantastic!
August 4, 2017

Freelancer.com offers a new and great way of working. To me it is a world of opportunities. Very competitive of course but it is the best opportunity to work without limits.
Commission rates are fair and support is unique.
Freelancer saves my life... I love Freelancer!

Date of experience: August 3, 2017
Florida
1 review
0 helpful votes
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Best platform for quality work.
August 4, 2017

This is the most advanced platform available for finding the right provider to deal with. The types of service available are actually much more than just development/design but also include location based services. I highly recommend dealing with freelancer.com for finding the right person or team that will meet or surpass the level of service you would find satisfactory.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Freelancer.com a great platform
August 4, 2017

Its a great platform for people like me, who want to be their own boss and work with freedom. This site is my bread n butter. Do i need to say more? :)

Date of experience: August 3, 2017
Italy
1 review
0 helpful votes
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Good person
August 4, 2017

I got many new jobs thanks to them. They are doing great work. All thanks. I'm so happy. I got many new jobs thanks to them. They are doing great work. All thanks. I'm so happy.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Not a paid review :)
August 4, 2017

"As the title says"

There are a lot of reviews of many websites regarding freelancer.com that it is a complete scam thing it takes your money etc.

Trust me, it is a platform from where I started my earning and in just 11 months I am in a really good position now. Never had even a single bad experience with freelancer.com.

This is not a scam or a place where website cheats. (Employers can cheat if you don't know what milestone system is.)
They don't steal/block your money. (A common negative review on the internet)
Read their guidelines, follow them and you'll never find issue working on this website. (It's not hard)

TBH, this website is a major source of earning in my house from last 11 months. So, the experience on this website is awesome. :)

Date of experience: August 3, 2017
Georgia
1 review
2 helpful votes
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What is going on with Freelancer? It really seems the longer I am with this site the harder it becomes for me to find work. I'll elaborate.

1) My biggest issue recently; the new bid proposal system. Literally this system is the worst change I have seen to Freelancer since I have been with the site. Why is it I am only allowed to type about 2 sentences for my proposal for complex projects like webscraping where every site and the challenges it presents are different?

It is becoming literally impossible for me to stand out from anyone else because all I can put is "I am an expert in webscraping blah blah". I can't elaborate on how I would accomplish the project or tackle its challenges or why my work would be superior/unique. Please for the love of god revert this system.

2) The changes to chat have the made the site a LOT slower. Everytime I load up a page it reloads all my chats and the javascript takes forever to complete in addition to the actual chat boxes lagging when I try to type. This makes it take longer for me to scan the site for projects and place bids and reduces my overall efficiency.

3) The new bid sponsor system is terrible and I never use it because now it costs me $30 to sponsor a bid when it used to cost a few dollars. This is money I DO NOT get back if I am not awarded the project so why would I risk 10% or more of the actual project payout in an attempt to stand out.

4) Why am I charged when I deposit funds into my Freelancer account when I am also charged a high % on milestones I am paid?

Honestly I don't know if its greed or a need to change for the sake of change but so much of what has been done in the past year has hindered my success as a Freelancer with the site rather than help it.

I am thankful for the Preferred Freelancer program but everything else that has been done is awful and might look nice on the surface but does not help the actual Freelancer at all which is surprising considering the sites name.

One simple change I can think of that would be amazing is let Preferred Freelancers initiate chats with employers. None of us are going to spam the employer we would simply say "Hello I am X and I am very interested in your project. Here is how I would complete it to your satisfaction, etc".

Make Freelancer Great Again.

Date of experience: August 3, 2017