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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow ISRAR U.
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I was having a problem with debit card authentication, spoke to Angie M. Via chat support and She resolved my issue within moments.

Date of experience: January 1, 2025
Indonesia
1 review
0 helpful votes
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Previously, I didn't really believe that there was another way to work anywhere and grow. After joining Freelancer.com I started to see that getting there was very possible.

Date of experience: December 31, 2024
BA
1 review
0 helpful votes
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Illustrator review
January 10, 2025

I have been using Freelancer for 10 years, and it's a pure pleasure working here.

Date of experience: December 31, 2024
Indonesia
1 review
0 helpful votes
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Verified freelancer interview
January 10, 2025

I have done two interviews, the first one I failed because I was too nervous and not fluent in English, but in the second interview I passed, I was very happy. I would also like to thank all parties at freelancer.com especially Mr. Russell who has taken the time and been patient in interviewing me.

Date of experience: December 31, 2024
India
1 review
0 helpful votes
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Andrei M.
January 10, 2025

Quick support and He explained the issue very well so It was easy to understand the policy.

Date of experience: December 30, 2024
India
1 review
0 helpful votes
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Nice and Professional
January 10, 2025

It is very professional. I have an excellent experience answering the questions and I hope I have delivered the value need for the Freelancer community. Thanks

Date of experience: December 30, 2024
New Hampshire
1 review
0 helpful votes
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The support staff is amazing.
January 9, 2025

I have used this site for over a decade as a lawyer. Periodically, I get some interesting cases to work on from around the world. It's a different kind of site that has a lot of protections to ensure that no one is committing fraud.

A client paid me 2x accidentally and the matter was handled expeditiously by Dannette O. It was seamless and took less than 2 minutes. I was afraid that it was going to be burdensome and that it was going to take a lot of red tape. I didn't want my client to think I was up to something in returning it, although she admitted that she made the mistake.

Not at all. Great job. I also want to give a shout-out to Selena V. who is very patient with all of my questions. Freelancer has excellent support staff!

Date of experience: December 30, 2024
India
1 review
0 helpful votes
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I had a fantastic experience using Freelancer. Communication was smooth, and the project was completed on time and within budget. The payment system is secure, and I was always informed about the progress. Overall, a highly efficient platform that delivered quality results.

Date of experience: December 30, 2024
Malaysia
1 review
0 helpful votes
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Thanks so much for your kind work
January 9, 2025

He was such a great customer support with great communication skills

Date of experience: December 29, 2024
Pakistan
1 review
0 helpful votes
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Very good
January 8, 2025

I had a great experience with Nicola, he helped me in various ways.

Date of experience: December 29, 2024
Hong Kong
1 review
0 helpful votes
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Issue with my subscription
January 8, 2025

I had an issue with my subscription, and I contacted Freelancer's customer support team. I was assisted by a representative named Angie, who handled my situation with great patience and professionalism. Angie took the time to explain everything clearly, and helped me cancel my subscription.

I really appreciate the effort and support provided by Angie. The issue was resolved smoothly, and I am grateful for the excellent service. The team was attentive and made sure all my questions were answered.

I highly recommend Freelancer's customer support, especially if you face any issues or need assistance. I will definitely be more careful with my account in the future, thanks to the helpful guidance.

Date of experience: December 29, 2024
Argentina
1 review
0 helpful votes
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Very good attention
January 8, 2025

The service was good and solved my problem. The only bad thing is the delay.

Date of experience: December 28, 2024
Bangladesh
1 review
0 helpful votes
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Outstanding Experience!
January 8, 2025

I am extremely pleased with the prompt and efficient service provided by the support team in verifying my account identity. Their swift response and professionalism exceeded my expectations, ensuring a smooth and hassle-free process. I greatly appreciate their dedication and support.

Date of experience: December 28, 2024
Tennessee
1 review
0 helpful votes
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Good service
January 8, 2025

Danille O helped me process this payment back to my account
8 Dec 2024 16:34 Canceled milestone payment to henryk33 for project 3D Design for Modified OTF Knife (Partial payment for project) (USD) 250.00 250.00

Date of experience: December 28, 2024
Michigan
1 review
1 helpful vote
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Great Customer Service
January 7, 2025

Olivia did a great job helping me out. I had a freelancer who changed their bid on me during initial discussion but I had already set up the Milestone account and awarded the work. (I should have been more patient) - Olivia took care of fixing everything for me. I appreciate the hands on, personal touch, support.

Date of experience: December 28, 2024
Egypt
1 review
0 helpful votes
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Withdraw funds
January 7, 2025

It was a great experience. My issue has been solved. I appreciate her understanding and patience

Date of experience: December 28, 2024
India
1 review
0 helpful votes
Follow Raju G.
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It took little time for was resolved nicely. Thanks

Date of experience: December 28, 2024
Bangladesh
1 review
0 helpful votes
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Outstanding Support
January 7, 2025

Danette O. Is a highly professional support assistant. I truly appreciated his approach to work and his expertise. He clearly knows what he's doing. Thank you so much!

Date of experience: December 27, 2024
Indonesia
1 review
0 helpful votes
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Responded quickly and honest!
January 7, 2025

Xavier B. Was helpful, quick response, and honest! I just know now that guaranteed contest doesn't always mean there is money guarantee there. I don't know but the prize is never released by the CH up to 30+ days, due to his/her freelancer's account problem.

Date of experience: December 27, 2024
Bangladesh
1 review
0 helpful votes
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She reviewed my complaint properly, and took appropriate action in a timely manner. I wish Heidi P. Success.

Date of experience: December 26, 2024