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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Good
January 14, 2025

Had a good experience chatting with the CX support team was really helpful

Date of experience: January 3, 2025
Algeria
1 review
0 helpful votes
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Great
January 14, 2025

Excellent platform.
I'm new here that I couldn't understand the procedures of freelancer but now it's Ok.
Thanks a lot

Date of experience: January 3, 2025
Pakistan
1 review
0 helpful votes
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Amazing
January 13, 2025

Nicola has a very clear communication. She solve my issue immediately.

Date of experience: January 3, 2025
Brazil
1 review
0 helpful votes
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Awesome support
January 13, 2025

I was helped by Olivia T., she helped me to fix my card authentication. It was blazing fast. Thanks!

Date of experience: January 3, 2025
Texas
1 review
0 helpful votes
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I had a question on how best to have my freelancer do additional work on a completed project. Nicola answered my question by saying I can simply add a new milestone to the project.

Date of experience: January 3, 2025
Minnesota
1 review
0 helpful votes
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Nicola was great.
January 13, 2025

I had an issue with a contest, they took care of it for me.

Date of experience: January 3, 2025
India
1 review
1 helpful vote
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Really Helpful, I Appreciate
January 13, 2025

I had a great experience. Angle was friendly and helped me resolve my issue. He walked me through the steps for cancelling my membership fee and ensured my refund was processed smoothly. Overall, he made the entire process smooth and was a pleasure to talk to.
Thank you, thank you so much.

Date of experience: January 3, 2025
India
1 review
0 helpful votes
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Interview for Verified Freelancer
January 13, 2025

As part of becoming a "Verified Freelancer," I have received a "Video" interview call from RUSSELL.V.
It is a nice interaction.

Date of experience: January 3, 2025
Sri Lanka
1 review
0 helpful votes
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Superb
January 13, 2025

I wanted to clarify about my first name and last name, and Angie supported me to fix that problem.
Thankyou!

Date of experience: January 3, 2025
Pakistan
1 review
0 helpful votes
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Become preferred freelancer
January 13, 2025

That was very easy and detailed explanation provided by Jonny.
Thank you so much for everything you made for me.

Date of experience: January 2, 2025
Pakistan
1 review
0 helpful votes
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Xavier Freelancer support team agent
January 13, 2025

Xavier provided exceptional support throughout the process. His response time was prompt, and he demonstrated a deep understanding of the issue at hand. Not only did he resolve my queries efficiently, but he also went above and beyond to ensure everything was running smoothly. His professionalism and dedication to delivering great service were truly impressive. Highly recommend!

Date of experience: January 2, 2025
India
1 review
0 helpful votes
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Awesome Heidi
January 12, 2025

Awesome repsonse & quick resolution from her... Awesome repsonse & quick resolution from her... Awesome repsonse & quick resolution from her... Awesome repsonse & quick resolution from her...

Date of experience: January 2, 2025
North Carolina
1 review
0 helpful votes
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Magenta was patient, courteous, professional., relate well to customer and care about customer

Date of experience: January 2, 2025
Bangladesh
1 review
0 helpful votes
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Muy account back.
January 12, 2025

My account back. Thank you so much freelancer teem. Good rate my experience with freelancer.thank you so much.

Date of experience: January 1, 2025
Peru
1 review
0 helpful votes
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Refund
January 12, 2025

Thank you Xavier B. For the help you gave me and understanding the error that happened and more than anything helping me with what happened with my money gave the solution to fix my problem.

Date of experience: January 1, 2025
GB
1 review
0 helpful votes
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I would like to thank Russel V for his professionalism during my verification interview. He was consistently clear, polite, and friendly throughout the process. Being interviewed for verification was more involved than I initially realized, and I wasn't sure what to expect. However, Russel's approach put me at ease, allowing me to successfully complete the verification process.

Date of experience: December 31, 2024
Pakistan
1 review
0 helpful votes
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Excellent Customer Support
January 11, 2025

I had a great experience with Magenta. They were very helpful, understanding, and provided clear guidance throughout the process. Their support was prompt, professional, and much appreciated. Highly recommend their assistance!

Date of experience: January 1, 2025
Viet Nam
1 review
0 helpful votes
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.
January 11, 2025

Russell V. supported me very well. He is thoughtful and dedicated in answering all of my questions. I am totally satisfied.

Date of experience: January 1, 2025
Sri Lanka
1 review
0 helpful votes
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Excellent
January 11, 2025

Angie was given great support to sort out the issue, I truly appreciate the friendly support and the information provided.

Date of experience: January 1, 2025
India
1 review
0 helpful votes
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Very helpful
January 11, 2025

My support associate was magenta and she helped me to resolve my issue thats a scam by the client. Thank you

Date of experience: January 1, 2025