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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Closing account
January 19, 2025

I wanted to close my account because I am not freelancing anymore. Criselda helped me easily to do so.

Date of experience: January 9, 2025
Bulgaria
1 review
0 helpful votes
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Great Andrei M.
January 19, 2025

Thank you for your support! Very quick and correct answer.

Date of experience: January 9, 2025
India
1 review
0 helpful votes
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Rating for Russell V
January 19, 2025

It was super excellent experience. On time, ping followed a call and asking thoroughly all the questions and at the same times giving insights about the badge.

Date of experience: January 8, 2025
Saudi Arabia
1 review
0 helpful votes
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Identify the key code
January 19, 2025

I uploaded several pictures of the key code, but it was rejected

All questions and details are clear to me

I want to thank Criselda support chat

Date of experience: January 8, 2025
India
1 review
0 helpful votes
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Quick response
January 19, 2025

Quick response but my issue is forward to other team

Date of experience: January 8, 2025
Texas
3 reviews
14 helpful votes
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Freelancer experience
January 18, 2025

So far I have had a very good experience with Freelancer, but I am very new at this just 2 weeks, and still setting up my profile and learning about the features of the website. I am excited to see how clients from across the world can request bids to do architectural work, and i am looking forward to getting deeper into it.

Date of experience: January 8, 2025
Bangladesh
1 review
0 helpful votes
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As I've described my problem, Angie took a bit of time and replied with a precise answer. Likes the responsiveness.

Date of experience: January 8, 2025
Japan
1 review
0 helpful votes
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Helped solve my Issue
January 18, 2025

Angie helped with my issue which a previous agent didn't solve.

Date of experience: January 8, 2025
Egypt
1 review
0 helpful votes
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Thank u Angie
January 18, 2025

Very good experience with the help of Angie thank u.

Date of experience: January 7, 2025
Argentina
1 review
0 helpful votes
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Working with Jonny was an excellent experience. As a recruiter, he was efficient, attentive, and professional at all times. The process of obtaining the preferred badge was quick and straightforward, and Jonny was always available to answer any questions or provide guidance. His professional attitude and personalized approach made the process smooth and hassle-free.

Date of experience: January 7, 2025
India
1 review
0 helpful votes
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Excellent
January 17, 2025

Outstanding service and exceptional customer experience!

Date of experience: January 6, 2025
Israel
1 review
0 helpful votes
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Excellent Support from Danette O
January 17, 2025

I received excellent support from Danette O.
He is a great employee who helped me with fast responses and clear, understandable answers.

Thank you!

Date of experience: January 6, 2025
Finland
1 review
0 helpful votes
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Olivia
January 17, 2025

She helped me a lot and was very responsive. It completely addressed my problems.

Date of experience: January 6, 2025
Pakistan
1 review
0 helpful votes
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Amazing onboarding experience
January 17, 2025

I had an amazing experience talking with Freelancer Recruiter.

Date of experience: January 6, 2025
India
1 review
0 helpful votes
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Mebership cancellation
January 17, 2025

I am so glad that i got 'Magenta S' from freelancer support, she is very helpful and resolved my query within few minutes, Thank you so much Magenta S once again.

Date of experience: January 6, 2025
El Salvador
1 review
0 helpful votes
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My experience with Xavier B's assistance was excellent. From the first moment, he was in constant communication with me, working to resolve a situation that required immediate attention. He was always attentive, carefully evaluating each option and making sure to find the best solution.

What really stood out was his dedication: he not only fulfilled his responsibilities, but far exceeded my expectations. His professionalism and commitment deserve special recognition. His supervisor should definitely consider him for a well-deserved bonus. Thank you, Xavier, for your great help!

Date of experience: January 5, 2025
Massachusetts
1 review
0 helpful votes
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Good
January 17, 2025

Nice job solved my issue. Thank you so much such a wonderful solution I got it by today

Date of experience: January 5, 2025
Italy
1 review
0 helpful votes
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Request information
January 15, 2025

I asked support for several information about a project that had been assigned to me, being a new member and not fully familiar with the platform. They were very clear, patient and thoroug.

Date of experience: January 5, 2025
Kenya
1 review
0 helpful votes
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Positive feedback
January 15, 2025

Id like to personally thank Nicola on how she handled my issue,so professional and understanding.

Date of experience: January 4, 2025
Mexico
1 review
0 helpful votes
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Profesional attention
January 14, 2025

Hasn't fully solved my issue but was effective with attending to it

Date of experience: January 4, 2025