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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Criselda
January 24, 2025

Nice and Fast. I had a problem with the funds and she solve it very fast. Thank you

Date of experience: January 14, 2025
Bulgaria
1 review
0 helpful votes
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Great experience!
January 24, 2025

Russell V. provided exceptional assistance during the verification process on Freelancer.com. The calm and generous demeanor, coupled with the polite tone and precise questions, made the entire experience seamless. Demonstration of great care was displayed in ensuring I was a well-suited candidate for their program. The conversation was smooth and professional, and I deeply appreciate the efforts. Thank you very much, Russell V.

Date of experience: January 14, 2025
India
1 review
0 helpful votes
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Had an Excellent interview
January 24, 2025

I had a great time being interviewed by Russell V from Freelancer. The interviewer was really clear on the answers he wanted from me.

Date of experience: January 14, 2025
Brazil
1 review
0 helpful votes
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Great Support
January 23, 2025

Olivia T. Was able to solve an authentication problem in just a few minutes. Freelancer.com has a very efficient and kind support team.

Date of experience: January 13, 2025
Thailand
1 review
0 helpful votes
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Nicola R very helpful and patient
January 23, 2025
Updated review

Nicola R very helpful and patient, she explained me everything I wanted to know and be with me while I go through the process. I got the result that I wan. Thumb up.

Date of experience: January 13, 2025

Excellent
January 23, 2025
Previous review

Danette O was very helpful she explain clearly and can solve my problems. Thumb up/

Date of experience: January 12, 2025
GB
1 review
0 helpful votes
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Memmbership Issue
January 23, 2025

It was really a nice experience while talking to Olivia she even extended her support and make the effort specially for me.

Date of experience: January 13, 2025
India
1 review
0 helpful votes
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Awesome
January 23, 2025

It was good experience. The behavior was good. Understand my problem and assisted me well.

Date of experience: January 13, 2025
India
1 review
0 helpful votes
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Fantastic work Xavier B.
January 22, 2025

Xavier B. Is very quick, he has completed my querry within few seconds, he is great, thanks

Date of experience: January 12, 2025
Indonesia
1 review
0 helpful votes
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Thank you
January 22, 2025

Thank you for your help Nicola. It was very helpful.

Date of experience: January 12, 2025
Philippines
1 review
0 helpful votes
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I really appreciate the experience here at your live customer support and I TRULY RECOMMEND Miss Danette O. For giving an excellent and understanding service when it comes to concern with regards to my upcoming salary date which is on the 15th of January. Thumbs up to this agent! This is 5/5 rate of service!

Date of experience: January 11, 2025
Portugal
1 review
0 helpful votes
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Ratings review
January 21, 2025

Olivia was Efficient.
And that is exactly what you need when you ask for assistance.
Thanks.

Date of experience: January 11, 2025
Pakistan
1 review
0 helpful votes
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Good Experience
January 21, 2025

Angie was so helpful and nice to talk with...Thank you so much!

Date of experience: January 11, 2025
California
1 review
0 helpful votes
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Xavier, Customer Service
January 21, 2025
Updated review

THank you to Xavier for fast response and resolution.

Date of experience: January 10, 2025

Payment issue...
January 14, 2025
Previous review

Danette O was awesome... she fixed what another one didnt.
Thank you for a swift response Danette!

Date of experience: January 3, 2025
Bangladesh
1 review
0 helpful votes
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Nicola is Very Helpful
January 20, 2025

Nicola assisted me what I needed to know and removed my concern. Thanks.

Date of experience: January 10, 2025
Pakistan
1 review
0 helpful votes
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Nice support, His/Her name: Criselda
January 20, 2025

Too quick to let me know the issue my card was facing

Date of experience: January 10, 2025
Pakistan
1 review
0 helpful votes
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Nice communication
January 20, 2025

Nice communication and wonderful to discuss with them

Date of experience: January 9, 2025
Peru
1 review
0 helpful votes
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Scammer review
January 19, 2025

Nicola was very helpful explaining risks of a client that had contacted me, breaching the platform rules, a scammer, she clarified my concerns within minutes, thank you.

Date of experience: January 9, 2025
Germany
1 review
0 helpful votes
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Freelancer.com services
January 19, 2025

I am happy to be part of freelanecr.com
I recently had a call from verified freelancer team member Russell V. and it was great experience.
Its been more than 11 years since I am working full time as a freelancer. Very happy with the platform.

Date of experience: January 9, 2025
Greece
1 review
0 helpful votes
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I just recently had the chance to get in an interview to be Verified by Freelancer and the experience was very good! Russell V., who was my interviewer, was very straightforward and clear and he led the discussion flawlessly!

Date of experience: January 9, 2025
Germany
1 review
0 helpful votes
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Closing account
January 19, 2025

I wanted to close my account because I am not freelancing anymore. Criselda helped me easily to do so.

Date of experience: January 9, 2025