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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Russell V. provided exceptional assistance during the verification process on Freelancer.com. The calm and generous demeanor, coupled with the polite tone and precise questions, made the entire experience seamless. Demonstration of great care was displayed in ensuring I was a well-suited candidate for their program. The conversation was smooth and professional, and I deeply appreciate the efforts. Thank you very much, Russell V.
I had a great time being interviewed by Russell V from Freelancer. The interviewer was really clear on the answers he wanted from me.
Olivia T. Was able to solve an authentication problem in just a few minutes. Freelancer.com has a very efficient and kind support team.
Nicola R very helpful and patient, she explained me everything I wanted to know and be with me while I go through the process. I got the result that I wan. Thumb up.
Danette O was very helpful she explain clearly and can solve my problems. Thumb up/
It was really a nice experience while talking to Olivia she even extended her support and make the effort specially for me.
Xavier B. Is very quick, he has completed my querry within few seconds, he is great, thanks
I really appreciate the experience here at your live customer support and I TRULY RECOMMEND Miss Danette O. For giving an excellent and understanding service when it comes to concern with regards to my upcoming salary date which is on the 15th of January. Thumbs up to this agent! This is 5/5 rate of service!
Olivia was Efficient.
And that is exactly what you need when you ask for assistance.
Thanks.
Angie was so helpful and nice to talk with...Thank you so much!
THank you to Xavier for fast response and resolution.
Danette O was awesome... she fixed what another one didnt.
Thank you for a swift response Danette!
Nicola assisted me what I needed to know and removed my concern. Thanks.
Too quick to let me know the issue my card was facing
Nice communication and wonderful to discuss with them
Nicola was very helpful explaining risks of a client that had contacted me, breaching the platform rules, a scammer, she clarified my concerns within minutes, thank you.
I am happy to be part of freelanecr.com
I recently had a call from verified freelancer team member Russell V. and it was great experience.
Its been more than 11 years since I am working full time as a freelancer. Very happy with the platform.
I just recently had the chance to get in an interview to be Verified by Freelancer and the experience was very good! Russell V., who was my interviewer, was very straightforward and clear and he led the discussion flawlessly!
I wanted to close my account because I am not freelancing anymore. Criselda helped me easily to do so.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

