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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Olivia was quick and efficient supporting me to change the file format in one of my contests.

Date of experience: January 18, 2025
Florida
1 review
0 helpful votes
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Fast and courteous service
January 28, 2025

I accidentally added two deposits to my account and Danette O. Was able to quickly resolve the issue and get the duplicate cancelled without any problems.

Date of experience: January 17, 2025
North Carolina
1 review
0 helpful votes
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Great help
January 27, 2025

Needed help with an issue, and got the help I needed! Thank you so much!

Date of experience: January 17, 2025
Germany
1 review
0 helpful votes
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Olivia helped me to solve the issue
January 27, 2025

Thank you Olivia for the quick response and support to solve the problem.

Date of experience: January 17, 2025
Italy
1 review
0 helpful votes
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Verified freelancer
January 27, 2025

Russell V assisted me well, the process went smooth and they answered all my questions.

Date of experience: January 17, 2025
Philippines
1 review
0 helpful votes
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I had a situation where I needed to request a refund for a purchase. I approached it by first reviewing the company's refund policy and ensuring I met all the requirements. I then contacted customer support, providing all necessary details like receipts and order numbers. The process was smooth because I remained polite yet firm in explaining my issue. The company handled my case efficiently, and I received my refund promptly. It was a positive experience overall, demonstrating the importance of clear communication and understanding the process.

Thank you so much Angie

Date of experience: January 17, 2025
TZ
1 review
0 helpful votes
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Renew of Badge verification
January 27, 2025

It was nice meeting with Russell. The meeting went well, and I really enjoyed talking with him. All the questions were good.

Date of experience: January 16, 2025
Romania
1 review
0 helpful votes
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For Criselda
January 26, 2025

She was nice and helpful, made me understand better about project fees and how it works

Date of experience: January 16, 2025
France
1 review
0 helpful votes
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Verification team - Russell V.
January 26, 2025

Quick, efficient, and cares about delivering the best experience!

Date of experience: January 15, 2025
Uzbekistan
1 review
0 helpful votes
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After dedicating a full year to delivering quality full-stack development solutions, I'm thrilled to have earned the Preferred Freelancer status. This achievement represents countless hours of coding, problem-solving, and client collaboration. The platform has provided me with valuable opportunities to showcase my skills and build my portfolio. This milestone will undoubtedly open doors to more substantial projects and connections with clients seeking specialized expertise. I'm grateful to the Freelancer team for creating an ecosystem where hard work and excellence are recognized. Moving forward, I remain committed to maintaining high standards, continuing my professional growth, and further enriching my client relationships.

Date of experience: January 15, 2025
India
1 review
0 helpful votes
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I am overwhelmed by the service and support from freelancer staff, It was wonderful experience to get myself onboarded to PFP.

Thank you team

Date of experience: January 15, 2025
Pakistan
1 review
0 helpful votes
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I'm incredibly grateful to Jonny for awarding me the Preferred Freelancer badge on Freelancer.com. His professionalism and clear communication made the entire process smooth and easy to navigate. Jonny took the time to ensure I understood the benefits of the badge and how it would enhance my profile. I truly appreciate his dedication and support in helping freelancers succeed on the platform.

Thanks again, Jonny! 👍

Date of experience: January 15, 2025
GB
1 review
0 helpful votes
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Money back
January 26, 2025

Xavier B helped me sort things out. Very helpful Thanks

Date of experience: January 15, 2025
India
1 review
0 helpful votes
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Excellent Communication
January 25, 2025

Very good communication. Very helpful. Good understanding person.

Date of experience: January 15, 2025
Chile
1 review
0 helpful votes
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Thanks for your help, Angie!
January 25, 2025

Today I tried to apply for a perfect job for me that I found on Freelancer, but the website's system told me that I needed to resolve the issue of a "negative balance" on my account. However, I am looking for a job as a Freelancer, because I just don't have any money, therefore, it was impossible for me to do it on time.

Then, Angie from the Freelancer Support team provided me with wonderful help, resolving my issue kindly and efficiently. Thank you with all my heart!

Date of experience: January 15, 2025
Colombia
1 review
0 helpful votes
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Incredible platform for Architects ans Designers
January 25, 2025
Updated review

I've completed three projects on Freelancer.com so far, and it's been an incredible experience! The platform offers amazing opportunities to connect with clients from all around the world.

Thank you, Freelancer!

Date of experience: January 15, 2025

Respectuld and professional
January 25, 2025
Previous review

I felt very comfortable with Russel; the interview was respectful, and it went smoothly.

Date of experience: January 15, 2025
India
1 review
0 helpful votes
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I had a detailed chat with Ms.Magenta S on how My Client Mr.Deng may have awarded the project to different freelancer but return back to me to services for completion of project.I in defense put it as a case that as it's was my first time getting approached by client and was not aware of proper procedure on how to finalize the award,Took vague signs as bid accepted on freelancer page as a sign of reciept of award from client.
Magenta assure me she would talk to client and hence in resolve the miscommunication.

Date of experience: January 15, 2025
Hong Kong
1 review
0 helpful votes
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Network issues from China
January 25, 2025

It was very convenient for me to communicate and understand the payment structure and network issues.

Date of experience: January 15, 2025
Thailand
1 review
0 helpful votes
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Good job
January 25, 2025

All was well. The support team we able to help me and find a solution.

Date of experience: January 14, 2025
Indonesia
1 review
0 helpful votes
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Criselda
January 24, 2025

Nice and Fast. I had a problem with the funds and she solve it very fast. Thank you

Date of experience: January 14, 2025