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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Olivia was quick and efficient supporting me to change the file format in one of my contests.
I accidentally added two deposits to my account and Danette O. Was able to quickly resolve the issue and get the duplicate cancelled without any problems.
Needed help with an issue, and got the help I needed! Thank you so much!
Thank you Olivia for the quick response and support to solve the problem.
Russell V assisted me well, the process went smooth and they answered all my questions.
I had a situation where I needed to request a refund for a purchase. I approached it by first reviewing the company's refund policy and ensuring I met all the requirements. I then contacted customer support, providing all necessary details like receipts and order numbers. The process was smooth because I remained polite yet firm in explaining my issue. The company handled my case efficiently, and I received my refund promptly. It was a positive experience overall, demonstrating the importance of clear communication and understanding the process.
Thank you so much Angie
It was nice meeting with Russell. The meeting went well, and I really enjoyed talking with him. All the questions were good.
She was nice and helpful, made me understand better about project fees and how it works
Quick, efficient, and cares about delivering the best experience!
After dedicating a full year to delivering quality full-stack development solutions, I'm thrilled to have earned the Preferred Freelancer status. This achievement represents countless hours of coding, problem-solving, and client collaboration. The platform has provided me with valuable opportunities to showcase my skills and build my portfolio. This milestone will undoubtedly open doors to more substantial projects and connections with clients seeking specialized expertise. I'm grateful to the Freelancer team for creating an ecosystem where hard work and excellence are recognized. Moving forward, I remain committed to maintaining high standards, continuing my professional growth, and further enriching my client relationships.
I am overwhelmed by the service and support from freelancer staff, It was wonderful experience to get myself onboarded to PFP.
Thank you team
I'm incredibly grateful to Jonny for awarding me the Preferred Freelancer badge on Freelancer.com. His professionalism and clear communication made the entire process smooth and easy to navigate. Jonny took the time to ensure I understood the benefits of the badge and how it would enhance my profile. I truly appreciate his dedication and support in helping freelancers succeed on the platform.
Thanks again, Jonny! 👍
Very good communication. Very helpful. Good understanding person.
Today I tried to apply for a perfect job for me that I found on Freelancer, but the website's system told me that I needed to resolve the issue of a "negative balance" on my account. However, I am looking for a job as a Freelancer, because I just don't have any money, therefore, it was impossible for me to do it on time.
Then, Angie from the Freelancer Support team provided me with wonderful help, resolving my issue kindly and efficiently. Thank you with all my heart!
I've completed three projects on Freelancer.com so far, and it's been an incredible experience! The platform offers amazing opportunities to connect with clients from all around the world.
Thank you, Freelancer!
I felt very comfortable with Russel; the interview was respectful, and it went smoothly.
I had a detailed chat with Ms.Magenta S on how My Client Mr.Deng may have awarded the project to different freelancer but return back to me to services for completion of project.I in defense put it as a case that as it's was my first time getting approached by client and was not aware of proper procedure on how to finalize the award,Took vague signs as bid accepted on freelancer page as a sign of reciept of award from client.
Magenta assure me she would talk to client and hence in resolve the miscommunication.
It was very convenient for me to communicate and understand the payment structure and network issues.
All was well. The support team we able to help me and find a solution.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

