Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a fantastic experience with Jonny during the onboarding process for the Preferred Freelancer Program. He was professional, clear, and incredibly helpful in addressing all my questions and ensuring everything went smoothly. His guidance on updating my profile and aligning my skills with relevant projects was insightful and much appreciated.
Jonny's dedication and responsiveness made the entire process seamless and enjoyable. I truly value the effort he puts into supporting freelancers like me. Thank you, Jonny, for your outstanding support!
My experience with the Freelancer platform has been fantastic. The Recruiter team has been incredibly supportive and professional, guiding me through the process and ensuring everything went smoothly. Their dedication to creating a fair and efficient working environment is commendable, and I look forward to collaborating on more quality projects. Thank you for the exceptional service and support!
I have started freelancing again and Freelancer is my number one choice.
Today I had a call with Russell V around 1;00 PM IST. He is a nice person and I answered all the question correctly. It is a good experience in Freelancer platform.
I am delighted to have gone through this journey of becoming a verified member successfully. Russel questions reminded me of the most involving past projects which I passionately served my client. Her life and future was pegged to my efforts and competency. I believe being verified member will give me more opportunity to help many in similar legal tussle and to ensure justice prevail in whichever jurisdiction.
Russel was so engaging and I am so glad that I was passed the interview.
Criselda is an amazing support agent, kudos! She resolved my issue instantly, Thank you!
Hope she can inspire others.
A sincere thank you to the Freelancer team, especially Russell V., for their exceptional support in obtaining the blue badge and facilitating the entire process for conducting meetings. Your assistance has been invaluable, and I truly appreciate your dedication and professionalism.
A contest price was 275 USD and I only recieved 145. After a quick review of my situation, freelancer staff clarified that it was because of other projects I recieved due to this first one. This means that I won't lose as much money in the following ones, because all those taxes have been charged beforehand.
Thank you for the quick and smooth process for preferred batch. Mr. Jonny cleared all the answers and provided all the information to understand the program rules. Thanks again.
Fue buena. La única dificultad fue que dependiamos de un traductor y eso lentifica la consulta y algunas veces genera algun mal entendido.- Pero lo bueno es que la consulta pude ser evacuada y aclaré las dudas que tenía sobre los costos del sistema
Jonny is incredible. He's extremely professional, always helpful, and I'm glad I had him to assist me.
5 stars!
Thank you so much for the support granted unto me NICOLA you have helped me and hope to get the positive feedback as you have promised. Your the best the company can have as a customer service provider.
Me atencio Nicola R. Y fue muy amable, clara y certera en sus respuesta. Estoy muy agradecida!
Support works quickly, but I would like to see stricter measures to protect freelancers' personal data, since there are many unscrupulous employers who request cv in private messages. And then block the freelancer. I would like to see the option to send files turned off, so that nothing other than messages can be sent to scammers.
Nothing to tell yet, I am a new user. Just wanted to ask some important moments
He help me very well, he is a good man
He make me what i exactly need thank to him very much
Excellent service from a professional customer service representative. Find more like her.
I contacted with freelance support for guidance, and Mr. Olivia give me full details about my issue and resolve it with same time. I am very much satisfied.
Olivia was quick and efficient supporting me to change the file format in one of my contests.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

