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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

BA
1 review
0 helpful votes
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Excellent Support from Jonny!
January 31, 2025
Updated review

I had a fantastic experience with Jonny during the onboarding process for the Preferred Freelancer Program. He was professional, clear, and incredibly helpful in addressing all my questions and ensuring everything went smoothly. His guidance on updating my profile and aligning my skills with relevant projects was insightful and much appreciated.

Jonny's dedication and responsiveness made the entire process seamless and enjoyable. I truly value the effort he puts into supporting freelancers like me. Thank you, Jonny, for your outstanding support!

Date of experience: January 21, 2025

Excellent Support and Collaboration
January 27, 2025
Previous review

My experience with the Freelancer platform has been fantastic. The Recruiter team has been incredibly supportive and professional, guiding me through the process and ensuring everything went smoothly. Their dedication to creating a fair and efficient working environment is commendable, and I look forward to collaborating on more quality projects. Thank you for the exceptional service and support!

Date of experience: January 16, 2025
India
1 review
0 helpful votes
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It's a good experience.
January 31, 2025
Updated review

I have started freelancing again and Freelancer is my number one choice.

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Date of experience: January 21, 2025

Good experience with Russell V
January 31, 2025
Previous review

Today I had a call with Russell V around 1;00 PM IST. He is a nice person and I answered all the question correctly. It is a good experience in Freelancer platform.

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Date of experience: January 21, 2025
Kenya
1 review
0 helpful votes
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Verification Interview by Russell V.
January 31, 2025

I am delighted to have gone through this journey of becoming a verified member successfully. Russel questions reminded me of the most involving past projects which I passionately served my client. Her life and future was pegged to my efforts and competency. I believe being verified member will give me more opportunity to help many in similar legal tussle and to ensure justice prevail in whichever jurisdiction.
Russel was so engaging and I am so glad that I was passed the interview.

Date of experience: January 21, 2025
Kenya
1 review
0 helpful votes
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He solved my issue thank you
January 31, 2025

He responded fast and solved my problem easily and fast

Date of experience: January 21, 2025
AE
1 review
0 helpful votes
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Criselda is an amazing support agent, kudos! She resolved my issue instantly, Thank you!
Hope she can inspire others.

Date of experience: January 21, 2025
India
1 review
0 helpful votes
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Nice freelancer
January 31, 2025

A sincere thank you to the Freelancer team, especially Russell V., for their exceptional support in obtaining the blue badge and facilitating the entire process for conducting meetings. Your assistance has been invaluable, and I truly appreciate your dedication and professionalism.

Date of experience: January 21, 2025
Mexico
1 review
0 helpful votes
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A contest price was 275 USD and I only recieved 145. After a quick review of my situation, freelancer staff clarified that it was because of other projects I recieved due to this first one. This means that I won't lose as much money in the following ones, because all those taxes have been charged beforehand.

Date of experience: January 20, 2025
France
1 review
0 helpful votes
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Quick and Kind Support
January 31, 2025

Thank you for the quick and smooth process for preferred batch. Mr. Jonny cleared all the answers and provided all the information to understand the program rules. Thanks again.

Date of experience: January 20, 2025
Argentina
1 review
0 helpful votes
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Consutla costos
January 31, 2025

Fue buena. La única dificultad fue que dependiamos de un traductor y eso lentifica la consulta y algunas veces genera algun mal entendido.- Pero lo bueno es que la consulta pude ser evacuada y aclaré las dudas que tenía sobre los costos del sistema

Date of experience: January 20, 2025
Portugal
1 review
0 helpful votes
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Great experience with Jonny
January 31, 2025

Jonny is incredible. He's extremely professional, always helpful, and I'm glad I had him to assist me.
5 stars!

Date of experience: January 20, 2025
Kenya
1 review
0 helpful votes
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Great support from NICOLA
January 30, 2025

Thank you so much for the support granted unto me NICOLA you have helped me and hope to get the positive feedback as you have promised. Your the best the company can have as a customer service provider.

Date of experience: January 20, 2025
Egypt
1 review
0 helpful votes
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Very helpful support team
January 30, 2025

Amazing follow up with my issues. Thank you so much!

Date of experience: January 20, 2025
VE
1 review
0 helpful votes
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Agradecida por la ayuda
January 30, 2025

Me atencio Nicola R. Y fue muy amable, clara y certera en sus respuesta. Estoy muy agradecida!

Date of experience: January 20, 2025
Uzbekistan
1 review
0 helpful votes
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The support work is good as necessary
January 30, 2025
Updated review

Support works quickly, but I would like to see stricter measures to protect freelancers' personal data, since there are many unscrupulous employers who request cv in private messages. And then block the freelancer. I would like to see the option to send files turned off, so that nothing other than messages can be sent to scammers.

Date of experience: January 20, 2025

Clearly conveyed the information
January 24, 2025
Previous review

Nothing to tell yet, I am a new user. Just wanted to ask some important moments

Date of experience: January 14, 2025
Egypt
1 review
0 helpful votes
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Good Xavier
January 30, 2025

He help me very well, he is a good man
He make me what i exactly need thank to him very much

Date of experience: January 19, 2025
Sweden
1 review
0 helpful votes
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Thank you Margaux!
January 30, 2025

Excellent service from a professional customer service representative. Find more like her.

Date of experience: January 19, 2025
Saudi Arabia
1 review
0 helpful votes
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Support
January 29, 2025

Huge thanks to Magenta S. For the full support on the ongoing project under my account

Date of experience: January 19, 2025
Pakistan
1 review
0 helpful votes
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Deposit issue
January 28, 2025

I contacted with freelance support for guidance, and Mr. Olivia give me full details about my issue and resolve it with same time. I am very much satisfied.

Date of experience: January 18, 2025
BA
1 review
0 helpful votes
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Great experience
January 28, 2025

The response was commendable, kind, quick and clear.

Date of experience: January 18, 2025
Canada
1 review
0 helpful votes
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Olivia was quick and efficient supporting me to change the file format in one of my contests.

Date of experience: January 18, 2025