Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Roshani U.
Unfollow Roshani U.
Share Review
Report Review

I had a chat with Betty who resolved each of my queries. She was polite and professional and explained all points well. Thank you.

Date of experience: January 28, 2019
BA
1 review
0 helpful votes
Follow Mirsad E.
Unfollow Mirsad E.
Share Review
Report Review

Great support
January 29, 2019

The support stuff was extreamly nice and helpful while guiding me trought process and providing clear answers on my questions.

Date of experience: January 28, 2019
Philippines
1 review
0 helpful votes
Follow Cryss R.
Unfollow Cryss R.
Share Review
Report Review

For Cyril C.
January 29, 2019

I was able to chat with Cyril twice and consecutively. It is evident that Cyril knows the ins-and-outs of the platform thus being able to provide smart and sufficient resolutions to my queries. Thank you.

Date of experience: January 28, 2019
Mexico
1 review
0 helpful votes
Follow Rodrigo T.
Unfollow Rodrigo T.
Share Review
Report Review

Keep it going Freelancer team.
January 29, 2019

Anastasia D was very kind to instruct me about my freelancer financial dashboard and the way it works. All the freelancer team is always very helpful, thank you all for your time and patience. Keep it going!

Date of experience: January 28, 2019
Chile
1 review
0 helpful votes
Follow pablo S.
Unfollow pablo S.
Share Review
Report Review

Anastasia D.
January 29, 2019

She was very helpful, she was clear, kind and willing to help. Congratulations for having someone like her, professionally meets perfection

Date of experience: January 28, 2019
Arizona
1 review
0 helpful votes
Follow Britnee P.
Unfollow Britnee P.
Share Review
Report Review

Betty was awesome
January 29, 2019

Betty was quick to explain to me what had happened with my account and helped me fix it. I had fallen victim to a scammer and had accepted the job prior thinking nothing about the commission fee. Betty explained to me what had happened, and reversed the fee.

Date of experience: January 28, 2019
Egypt
1 review
0 helpful votes
Follow Abdo T.
Unfollow Abdo T.
Share Review
Report Review

Thanks for support
January 29, 2019

Many thanks Anastasia D for perfect attitude and impressive support, answered all my questions and gave full support

Date of experience: January 28, 2019
Romania
1 review
0 helpful votes
Follow Maria S.
Unfollow Maria S.
Share Review
Report Review

I accidentally got the annually membership plan but Eric S. Helped me in no time and got a refund and was able to get the monthly plan i wanted. Eric saved my skin! 10+ for that!

Date of experience: January 28, 2019
GB
1 review
0 helpful votes
Follow Natali Y.
Unfollow Natali Y.
Share Review
Report Review

Great Customer Service
January 29, 2019

Michelle was extremely helpful and came back to me query straight away with plenty of information and links for further information.

Date of experience: January 28, 2019
Egypt
1 review
0 helpful votes
Follow Sameh V.
Unfollow Sameh V.
Share Review
Report Review

Linked with Facebook account
January 29, 2019

Hi,
I'am A new member in Freelancer.com.
I found great support form customer support " very nice from Jade D. "
It's great experience, very nice.
Thanks,
Sameh Beshara, Senior Graphic Designer...

Date of experience: January 28, 2019
Mirudusha T.
Sri Lanka
1 review
0 helpful votes
Follow Mirudusha T.
Unfollow Mirudusha T.
Share Review
Report Review

Received Immediate Response from Jade D, for a refund problem.It was very helpful thank you very much!

Date of experience: January 28, 2019
India
1 review
0 helpful votes
Follow Dhananjay K.
Unfollow Dhananjay K.
Share Review
Report Review

Awesome Experience with Michelle A.
January 28, 2019

Awesome Experience with Michelle A. Was very patient and awesomely took care of my questions.

Thank You

Date of experience: January 28, 2019
Spain
1 review
0 helpful votes
Follow Lorena Y.
Unfollow Lorena Y.
Share Review
Report Review

Great attention
January 28, 2019

Good comunication and solve my problem quickly. I don't speak english very well but the assistant attend me very kindly

Date of experience: January 28, 2019
Spain
1 review
0 helpful votes
Follow Elena C.
Unfollow Elena C.
Share Review
Report Review

Jade D.
January 28, 2019

I chatted with Jade and received clear and useful Information. I felt supported and understood. Excellent job.

Date of experience: January 28, 2019
Yemen
1 review
0 helpful votes
Follow Marwan N.
Unfollow Marwan N.
Share Review
Report Review

Marwan
January 28, 2019

Support excellent, & Promot
Very supportive, understanding
I highly appriciat the service & support that has been offered to me by freelancer

Date of experience: January 28, 2019
Saudi Arabia
1 review
0 helpful votes
Follow Ali V.
Unfollow Ali V.
Share Review
Report Review

Great and fast help
January 28, 2019

Great and fast help. We had an issue with contest refund. It was resolved quickly and the money was refunded.

Date of experience: January 27, 2019
Indonesia
1 review
0 helpful votes
Follow Rio W.
Unfollow Rio W.
Share Review
Report Review

Very patience customer service
January 28, 2019

Very nice with explaining the thing that i need to do to close the deal with my old project. Really appreciate the help. Thank you Carmen A.

Date of experience: January 27, 2019
Texas
1 review
0 helpful votes
Follow Nancy N.
Unfollow Nancy N.
Share Review
Report Review

Quick and Helpful
January 28, 2019

Troy C., saved me from a project I accepted that was fraudulent. I am new to Freelancer and through chat, Troy sent me a link to read, that helps determine if projects are fraudulent. Troy quickly deleted this employers account and refunded the money I was charged for Freelancer services. I was very happy with how he quickly responded and save me from a job, I accepted.

Date of experience: January 27, 2019
Turkiye
1 review
0 helpful votes
Follow Burak O.
Unfollow Burak O.
Share Review
Report Review

My Thanks to Miss D.
January 28, 2019

Anastasia D. Was very kind, understanding and helpful. I am very grateful for her help. I love this platform for many reasons and helpful online assistance is one of them.

Date of experience: January 27, 2019
India
1 review
1 helpful vote
Follow CHAITANYA F.
Unfollow CHAITANYA F.
Share Review
Report Review

ISSUE WITH EMPLOYER
January 28, 2019

I HAD VERY GOOD EXPERIENCE WITH Michelle A.HE WAS TOLD ME HOW TO ACCEPT PROJECTS AND HOW TO AVOID FRAUDULENT PROJECTS ON THIS WEBSITE.

Date of experience: January 27, 2019