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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had a chat with Betty who resolved each of my queries. She was polite and professional and explained all points well. Thank you.
The support stuff was extreamly nice and helpful while guiding me trought process and providing clear answers on my questions.
I was able to chat with Cyril twice and consecutively. It is evident that Cyril knows the ins-and-outs of the platform thus being able to provide smart and sufficient resolutions to my queries. Thank you.
Anastasia D was very kind to instruct me about my freelancer financial dashboard and the way it works. All the freelancer team is always very helpful, thank you all for your time and patience. Keep it going!
She was very helpful, she was clear, kind and willing to help. Congratulations for having someone like her, professionally meets perfection
Betty was quick to explain to me what had happened with my account and helped me fix it. I had fallen victim to a scammer and had accepted the job prior thinking nothing about the commission fee. Betty explained to me what had happened, and reversed the fee.
Many thanks Anastasia D for perfect attitude and impressive support, answered all my questions and gave full support
I accidentally got the annually membership plan but Eric S. Helped me in no time and got a refund and was able to get the monthly plan i wanted. Eric saved my skin! 10+ for that!
Michelle was extremely helpful and came back to me query straight away with plenty of information and links for further information.
Hi,
I'am A new member in Freelancer.com.
I found great support form customer support " very nice from Jade D. "
It's great experience, very nice.
Thanks,
Sameh Beshara, Senior Graphic Designer...
Received Immediate Response from Jade D, for a refund problem.It was very helpful thank you very much!
Awesome Experience with Michelle A. Was very patient and awesomely took care of my questions.
Thank You
Good comunication and solve my problem quickly. I don't speak english very well but the assistant attend me very kindly
Great and fast help. We had an issue with contest refund. It was resolved quickly and the money was refunded.
Very nice with explaining the thing that i need to do to close the deal with my old project. Really appreciate the help. Thank you Carmen A.
Troy C., saved me from a project I accepted that was fraudulent. I am new to Freelancer and through chat, Troy sent me a link to read, that helps determine if projects are fraudulent. Troy quickly deleted this employers account and refunded the money I was charged for Freelancer services. I was very happy with how he quickly responded and save me from a job, I accepted.
Anastasia D. Was very kind, understanding and helpful. I am very grateful for her help. I love this platform for many reasons and helpful online assistance is one of them.
I HAD VERY GOOD EXPERIENCE WITH Michelle A.HE WAS TOLD ME HOW TO ACCEPT PROJECTS AND HOW TO AVOID FRAUDULENT PROJECTS ON THIS WEBSITE.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

