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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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I have connected to 3 to 5 support persons till the date as they have provided some subscription plan or some other project guidance or some issues or etc.

But this person is the best as a supporting person, he answered me with logic and reasons, and also provided required information to report spam projects.

I am feeling relax now about my issues as i know the reason why they caused or how can i resolve another issue.

Date of experience: February 1, 2019
Illinois
1 review
0 helpful votes
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HIIT app NDA question
February 3, 2019

Was trying to find how to get a freelancer i invited to a project, to have access to the NDA prior to accepting project.

Date of experience: February 1, 2019
Brazil
1 review
0 helpful votes
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Judith J
February 3, 2019

Okay, very good, I was very helpful and I had a good support thanks to the attendant Judith J until the next.

Date of experience: February 1, 2019
Ukraine
1 review
0 helpful votes
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Feedback for support service.
February 3, 2019

And asked for help about the error in fees. I was contacted by Frieda S. He was very professional and quickly provided me with the necessary assistance. Thanks you!

Date of experience: February 1, 2019
Bangladesh
1 review
0 helpful votes
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Nice
January 31, 2019

The man is so good and give me the best sussesion the his behabiour is soo good and a nice man I hope he is a very good man.

Date of experience: January 30, 2019
Denmark
1 review
0 helpful votes
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Kind freelancer staff
January 31, 2019

Anastasia D. Is the best kind staff that I have ever seen
Recommend him!
He is very good staff and is trying to help me
I respect him
If I have a problem I am going to tell him

Date of experience: January 30, 2019
India
1 review
0 helpful votes
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Claudia was helpful
January 30, 2019

Claudia B understood the issue correctly and helped in ensuring that there is even ground reached without making me lose money after understanding the correct picture. I appreciate the professionalism of her in dealing with the issue. Thank you.

Date of experience: January 30, 2019
Japan
1 review
0 helpful votes
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Help on some problem of dispute.
January 30, 2019

Mr Kayla B. Helped me very good on this problem.
There are some problem on project dispute.
And he make me understand a lot on how to solver it.

Date of experience: January 30, 2019
Armenia
1 review
0 helpful votes
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Very good
January 30, 2019

It really works very well and helps in everything.
Of all the problems gave the correct answer and helped me understand everything

Date of experience: January 29, 2019
Pakistan
1 review
0 helpful votes
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Awesome website and great support
January 30, 2019

I just had a chat with a customer support officer named Jade D., He was very kind and has answered allot of my questions in our chat. Really nice guy. Thanks.

Date of experience: January 29, 2019
Thailand
1 review
0 helpful votes
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Quick and Courteous
January 30, 2019

My experience with Jade was quick, professional and to the point. She provided all requested assistance and even some additional useful information without request.

Date of experience: January 29, 2019
California
1 review
0 helpful votes
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Claudia B. Was awesome!
January 30, 2019

Cladia was friendly and helpful in a situation that could have easily turned sour. Thanks for all your help!

Date of experience: January 29, 2019
India
1 review
0 helpful votes
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My Experience with customer executive
January 30, 2019

"Excellent Service done by Anastasia D. He/she assist me very well, i told him my ongoing project employer not responding me after that he/she heard me very well & give me solution by sending mail to my customer"

Date of experience: January 29, 2019
Canada
1 review
0 helpful votes
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Sketchy Request
January 30, 2019

Had issues trusting requesters who asked to go on Google Hangout. Not only was I given good advise, Cyril was very fast in getting back to me.

Date of experience: January 29, 2019
NL
1 review
0 helpful votes
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Fast and efficient helps.
January 30, 2019

Great! Freida S. Helped me directly on the right issue. Directly addressed the point. Perfect support.

Date of experience: January 29, 2019
Illinois
1 review
0 helpful votes
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Excellent representative
January 30, 2019

Michelle was phenomenal! She quickly identified the issues that I was having, took the necessary steps to correct the issue, and provided me with additional information on how to prevent the same thing happening in the future. Very professional, polite, and a pleasure to chat with.
Thanks Michelle!

Date of experience: January 29, 2019
New Jersey
1 review
0 helpful votes
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Identifying winning bidders
January 29, 2019

I asked the question to Jade and she responded quickly with an appropriate answer. She is a good communicator.

Date of experience: January 29, 2019
Malaysia
1 review
0 helpful votes
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Professional
January 29, 2019

Feel warm and secure with the help by Kayla. B. She do provide some good information and help support for my hard time. Thanks so much

Date of experience: January 29, 2019
Spain
1 review
0 helpful votes
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Good technical support
January 29, 2019

Kayla B. Has helped me in everything I asked for. Great!
She has helped me in everything I asked for.
I recommend his services, for his kindness, his knowledge and above all the speed in which he responds and gives support...
I hope to meet more people like her when I run into problems!

Date of experience: January 29, 2019
Philippines
1 review
0 helpful votes
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Avery V. Review
January 29, 2019

I had a problem with account membership. Avery V. clearly explained the situation, was very understanding, and quickly resolved the issue for me. Thanks again.

Date of experience: January 28, 2019