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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I have connected to 3 to 5 support persons till the date as they have provided some subscription plan or some other project guidance or some issues or etc.
But this person is the best as a supporting person, he answered me with logic and reasons, and also provided required information to report spam projects.
I am feeling relax now about my issues as i know the reason why they caused or how can i resolve another issue.
Was trying to find how to get a freelancer i invited to a project, to have access to the NDA prior to accepting project.
And asked for help about the error in fees. I was contacted by Frieda S. He was very professional and quickly provided me with the necessary assistance. Thanks you!
Anastasia D. Is the best kind staff that I have ever seen
Recommend him!
He is very good staff and is trying to help me
I respect him
If I have a problem I am going to tell him
Claudia B understood the issue correctly and helped in ensuring that there is even ground reached without making me lose money after understanding the correct picture. I appreciate the professionalism of her in dealing with the issue. Thank you.
Mr Kayla B. Helped me very good on this problem.
There are some problem on project dispute.
And he make me understand a lot on how to solver it.
I just had a chat with a customer support officer named Jade D., He was very kind and has answered allot of my questions in our chat. Really nice guy. Thanks.
My experience with Jade was quick, professional and to the point. She provided all requested assistance and even some additional useful information without request.
Cladia was friendly and helpful in a situation that could have easily turned sour. Thanks for all your help!
"Excellent Service done by Anastasia D. He/she assist me very well, i told him my ongoing project employer not responding me after that he/she heard me very well & give me solution by sending mail to my customer"
Had issues trusting requesters who asked to go on Google Hangout. Not only was I given good advise, Cyril was very fast in getting back to me.
Great! Freida S. Helped me directly on the right issue. Directly addressed the point. Perfect support.
Michelle was phenomenal! She quickly identified the issues that I was having, took the necessary steps to correct the issue, and provided me with additional information on how to prevent the same thing happening in the future. Very professional, polite, and a pleasure to chat with.
Thanks Michelle!
I asked the question to Jade and she responded quickly with an appropriate answer. She is a good communicator.
Feel warm and secure with the help by Kayla. B. She do provide some good information and help support for my hard time. Thanks so much
Kayla B. Has helped me in everything I asked for. Great!
She has helped me in everything I asked for.
I recommend his services, for his kindness, his knowledge and above all the speed in which he responds and gives support...
I hope to meet more people like her when I run into problems!
I had a problem with account membership. Avery V. clearly explained the situation, was very understanding, and quickly resolved the issue for me. Thanks again.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

