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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Very helpful person.
February 5, 2019

I have contacted with her on freelancer.com live chat.
She is a very kind, quick, helpful and reliable freelancer support team member.
It was my pleasure meeting her.
Thank you.

Date of experience: February 4, 2019
Bangladesh
1 review
1 helpful vote
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Very Helpfull
February 5, 2019

He was Very Helpful to me. He keeps calm & Answered my all questions.
Very supportive guy. Best Support

Date of experience: February 4, 2019
Colorado
1 review
2 helpful votes
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Freelancer.com = scam
February 7, 2019

I big on several projects. I was awarded several projects. To date only one amounted to anything and I have yet to be paid for the work done.

Date of experience: February 4, 2019
Turkiye
1 review
0 helpful votes
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Wunderful support
February 5, 2019

Thank you for your quick support. I was pleased with the service. I wish the best in your life. I hope it will be good for me. I am new here. You have 7/24 support. This is so well

Date of experience: February 4, 2019
Pakistan
1 review
0 helpful votes
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Get Great Help from Jade D.
February 4, 2019

Quick response Great Communication. I was facing card issue and send a message to customer support Jade D. Respond quickly and tell me about exact problem and its solution now its fixed i am happy.
Thank you jade D.

Date of experience: February 4, 2019
Turkiye
1 review
0 helpful votes
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Thank you so much
February 4, 2019

I explained the problem and she easily understood after that quickly solved my problem.my confidence in the site increased. Thank you.

Date of experience: February 3, 2019
Indonesia
1 review
0 helpful votes
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Very Helpful
February 4, 2019

She explained very well and good communication
Thank you for helping me solve my case. I am glad got helping.

Date of experience: February 3, 2019
Singapore
1 review
0 helpful votes
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Deposit issue
February 4, 2019

Anastasia. D was very helpful and explain everything clearly to me and I was able to solve my issue that I'm facing! Really thankful for your help!

Date of experience: February 3, 2019
Saudi Arabia
1 review
0 helpful votes
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Great costumer support
February 4, 2019

Carmen was very helpful and solve my issue on the spot. Really appreciate that. Would use freelancer for all of my future work

Date of experience: February 3, 2019
Pakistan
1 review
0 helpful votes
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Very helpful
February 4, 2019

Janella L she help me alot. I had an issue and she help me to solve issue in just few minutes. Freelancer.com is a great platform to work online.

Date of experience: February 3, 2019
Washington
1 review
0 helpful votes
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FAST response
February 4, 2019

Very responsive. Solved my issue quickly. Very helpful and with sense of respect. Thank You so Much for this kind of support

Date of experience: February 3, 2019
India
1 review
0 helpful votes
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Great support.
February 4, 2019

My whole earning is totally based on this site. Made my career. I am thankful to the freelancer community.

Date of experience: February 3, 2019
Saudi Arabia
1 review
0 helpful votes
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Best Support service
February 4, 2019

Great customer service by Mr. Jade

He is helpful and will never leave you without solving your issue

Date of experience: February 2, 2019
Pakistan
1 review
0 helpful votes
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Great response
February 4, 2019

Had a great conversation with Carmen A. He helped me in what i need. He answered to all my question

Date of experience: February 2, 2019
AE
1 review
0 helpful votes
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It was excellent
February 4, 2019

He is very good and he is understanding the problems i love to tell him my future problems. It was very nice to talk to him i am very happy with his service before I contacted with 2 agents but they didn't understand the problem maybe they were new so that's why they failed to understand.
Now I am very satisfied with him

Date of experience: February 2, 2019
Texas
1 review
0 helpful votes
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Thank you
February 4, 2019

Anastacia was very helpful. She provided great service, was kind, clear, and helpful. The site was not what I needed right now and she provided me a refund even though it was a guranteed contest. Much appreciated!

Date of experience: February 2, 2019
Al M.
Bangladesh
1 review
0 helpful votes
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Quic response
February 4, 2019

Freelancer.com staffs are very responsible and fast..........................................................................................................

Date of experience: February 2, 2019
Nigeria
1 review
0 helpful votes
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JudithJ is awesome and a good news
February 4, 2019

I am new to this system and clueless and JudithJ never complained, all she did was to give me a good news which solved all my problems. Thanks JudithJ. God bless you

Date of experience: February 2, 2019
Virginia
5 reviews
9 helpful votes
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First, let me qualify myself by sharing that I'm a fulltime freelancer and that I use other sites and have extraordinary results. I am a top provider with hundreds of satisfied clients around the globe, so I speak from experience.

I found Freelancer.com to be entirely useless, ineffectual and a total waste of time. When I closed my account, these gypsies continued to bill my PayPal and help themselves to MY MONEY; and they had the gall to act clueless for a MONTH as I endured a half-dozen back and forth email exchanges. As I tried to get these brainless airheads to return the money they took from me, I got the feeling that they may be trained to drag out the return/credit process as long as possible in order to hold onto the funds. Basically, Freelancer.com, from my perspective, offers ZILCH value for a legitimate fulltime freelancer. The site is antiquated, unsophisticated, and very unprofessional; and from my experience, I have no trust or faith in Freelancer.com. (*Also, take note of others' complaints that the site holds onto freelancers' money for a long time before remitting it. Had I seen THAT before, I'd have never bothered to explore the site, in the first place.) It's just my opinion, but I suspect that we'll see this site will fall on its face and go away before long. There's no way such a poorly-run, unprofessional, desperate business can sustain itself --

Date of experience: February 2, 2019
Egypt
1 review
0 helpful votes
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Just it was a very good communication from the live support center by "Michelle A.". It was very helpful. Thank you.

Date of experience: February 2, 2019