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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I have contacted with her on freelancer.com live chat.
She is a very kind, quick, helpful and reliable freelancer support team member.
It was my pleasure meeting her.
Thank you.
He was Very Helpful to me. He keeps calm & Answered my all questions.
Very supportive guy. Best Support
I big on several projects. I was awarded several projects. To date only one amounted to anything and I have yet to be paid for the work done.
Thank you for your quick support. I was pleased with the service. I wish the best in your life. I hope it will be good for me. I am new here. You have 7/24 support. This is so well
Quick response Great Communication. I was facing card issue and send a message to customer support Jade D. Respond quickly and tell me about exact problem and its solution now its fixed i am happy.
Thank you jade D.
I explained the problem and she easily understood after that quickly solved my problem.my confidence in the site increased. Thank you.
She explained very well and good communication
Thank you for helping me solve my case. I am glad got helping.
Anastasia. D was very helpful and explain everything clearly to me and I was able to solve my issue that I'm facing! Really thankful for your help!
Carmen was very helpful and solve my issue on the spot. Really appreciate that. Would use freelancer for all of my future work
Janella L she help me alot. I had an issue and she help me to solve issue in just few minutes. Freelancer.com is a great platform to work online.
Very responsive. Solved my issue quickly. Very helpful and with sense of respect. Thank You so Much for this kind of support
My whole earning is totally based on this site. Made my career. I am thankful to the freelancer community.
Great customer service by Mr. Jade
He is helpful and will never leave you without solving your issue
Had a great conversation with Carmen A. He helped me in what i need. He answered to all my question
He is very good and he is understanding the problems i love to tell him my future problems. It was very nice to talk to him i am very happy with his service before I contacted with 2 agents but they didn't understand the problem maybe they were new so that's why they failed to understand.
Now I am very satisfied with him
Anastacia was very helpful. She provided great service, was kind, clear, and helpful. The site was not what I needed right now and she provided me a refund even though it was a guranteed contest. Much appreciated!
Freelancer.com staffs are very responsible and fast..........................................................................................................
I am new to this system and clueless and JudithJ never complained, all she did was to give me a good news which solved all my problems. Thanks JudithJ. God bless you
First, let me qualify myself by sharing that I'm a fulltime freelancer and that I use other sites and have extraordinary results. I am a top provider with hundreds of satisfied clients around the globe, so I speak from experience.
I found Freelancer.com to be entirely useless, ineffectual and a total waste of time. When I closed my account, these gypsies continued to bill my PayPal and help themselves to MY MONEY; and they had the gall to act clueless for a MONTH as I endured a half-dozen back and forth email exchanges. As I tried to get these brainless airheads to return the money they took from me, I got the feeling that they may be trained to drag out the return/credit process as long as possible in order to hold onto the funds. Basically, Freelancer.com, from my perspective, offers ZILCH value for a legitimate fulltime freelancer. The site is antiquated, unsophisticated, and very unprofessional; and from my experience, I have no trust or faith in Freelancer.com. (*Also, take note of others' complaints that the site holds onto freelancers' money for a long time before remitting it. Had I seen THAT before, I'd have never bothered to explore the site, in the first place.) It's just my opinion, but I suspect that we'll see this site will fall on its face and go away before long. There's no way such a poorly-run, unprofessional, desperate business can sustain itself --
Just it was a very good communication from the live support center by "Michelle A.". It was very helpful. Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

