Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Nameer P.
Unfollow Nameer P.
Share Review
Report Review

Dispute Resolution
February 10, 2019

I would describe it as un biased and calm experience.

One thing i like was it was handled without any bias. I have seen many companies get biased towards a party from which they gain the most.

In my experience with free lancer support was unique. Both employer and free lancers were given equal chances to put their case, both were provided enough time to respond and after taking help from different departments decisions were taken.

The thing i value most is honesty and trust which were both upheld in my experience with freelancer.com, their team and specially the customer care agents with whom we interact. I want to thank with whom i have got in touch for this ticket and dispute resolution service.

Date of experience: February 8, 2019
Brazil
1 review
0 helpful votes
Follow MATEUS Y.
Unfollow MATEUS Y.
Share Review
Report Review

Job done
February 10, 2019

My experience was really good, Josie was objective and did everything she could to help me, even I being wrong

Date of experience: February 8, 2019
Australia
1 review
0 helpful votes
Follow Eric I.
Unfollow Eric I.
Share Review
Report Review

Superb Support
February 10, 2019

I have receive very well support from Eric
I was not aware about payment and Eric refund me my money back

He is really good person

Thank you Eric

Date of experience: February 7, 2019
New York
1 review
0 helpful votes
Follow Lish T.
Unfollow Lish T.
Share Review
Report Review

Excellent Support
February 10, 2019

I received excellent help from this support person and all of the support team. Freelancer has been a great place for all of the many projects I have done.

Date of experience: February 7, 2019
Wisconsin
1 review
0 helpful votes
Follow Laurie V.
Unfollow Laurie V.
Share Review
Report Review

Very friendly customer service
February 10, 2019

Although I experienced some technical difficulty, Anastasia was very persistent in helping me resolve it.

Date of experience: February 7, 2019
Kenya
1 review
0 helpful votes
Follow Faith Y.
Unfollow Faith Y.
Share Review
Report Review

Support service
February 10, 2019

That was just so wonderful.
My query was perfectly and professionally handled by Betty T.
I am very grateful

Date of experience: February 7, 2019
GB
1 review
0 helpful votes
Follow Jenny I.
Unfollow Jenny I.
Share Review
Report Review

Membership cancellation support
February 10, 2019

I was assisted via live chat by Eric S to cancel mu subscription and refund my payment. He was very helpful and completed my request quickly.

Date of experience: February 7, 2019
Hong Kong
1 review
2 helpful votes
Follow HongTao E.
Unfollow HongTao E.
Share Review
Report Review

Happy to contact freelancer support
February 7, 2019

I have contacted freelancer support for some reason.
Freelancer Agent, Jessica B, helped me to resolve the issue.
I appreciate for her help.
Highly recommended.

Date of experience: February 6, 2019
Ohio
2 reviews
0 helpful votes
Follow Jerry P.
Unfollow Jerry P.
Share Review
Report Review

Great customer support
February 7, 2019

Some freelancer through the platform did not start on time. But the good news is that freelancer customer friendly support worked with me and return my deposit back to my card. I will use this platform again to hire more freelancers, etc. Just not that particular freelancer on freelancer.com.

Date of experience: February 6, 2019
Poland
1 review
0 helpful votes
Follow Ravan J.
Unfollow Ravan J.
Share Review
Report Review

THE BEST WORK EVER!
February 7, 2019

I would like to express my thankfullness to Freelancer team especially to Clara P. Who showed me patient and helped to me to save my loset money

Date of experience: February 6, 2019
Italy
1 review
0 helpful votes
Follow Siarhei O.
Unfollow Siarhei O.
Share Review
Report Review

Kind agent
February 6, 2019

I've tried to chat with 6 agents to solve my issue but I could not solve.
Finally this agent heard my situation enough and solved it.

I was satisfied with his action.

Thanks

Date of experience: February 6, 2019
RU
1 review
0 helpful votes
Follow Sergey M.
Unfollow Sergey M.
Share Review
Report Review

Problem with Contest Holder
February 6, 2019

Thank you Jade for the quick and professional answers and help to me. People like Jade is support's jewelery!

Date of experience: February 6, 2019
Serbia
1 review
0 helpful votes
Follow Jovana O.
Unfollow Jovana O.
Share Review
Report Review

Support team
February 6, 2019

The agent Eric S. From the support team was great. He was very kind and helped me to solve my problem in just a few seconds

Date of experience: February 5, 2019
Brazil
1 review
0 helpful votes
Follow Camila H.
Unfollow Camila H.
Share Review
Report Review

Quick response about charges
February 6, 2019

The support team of Freelancer gave me an efficient and quick response. I had my problem solved in less than 2 days.

Date of experience: February 5, 2019
GB
1 review
0 helpful votes
Follow Kay B.
Unfollow Kay B.
Share Review
Report Review

Very patient and genuinely caring!
February 6, 2019

After 2 frustrating attempts to resolve an issue with a payment that I made by mistake, this customer rep(Katie) took the time to clearly answer all my questions and in the process clearly explained everything to me. It all makes sens now thanks to Katie, really appreciated!

Date of experience: February 5, 2019
Denmark
1 review
0 helpful votes
Follow Alin A.
Unfollow Alin A.
Share Review
Report Review

Great help from Erwin C.
February 5, 2019

I had some issues with my Financial Dashboard and Erwin C. Helped me figure things out. Very helpful and polite

Date of experience: February 5, 2019
India
1 review
0 helpful votes
Follow Ramanpreet L.
Unfollow Ramanpreet L.
Share Review
Report Review

Good Freelancer
February 5, 2019

This Anastasia D. Freelancer help me lot. Its good for me and my account.
He gave me good advise to make my account safe.

Date of experience: February 4, 2019
Bangladesh
1 review
0 helpful votes
Follow Mahamudul K.
Unfollow Mahamudul K.
Share Review
Report Review

Anastasia D. Did a great job.
February 5, 2019

The freelancer support team is awesome. Specially Anastasia D. Did an amazing job for me. Thanks a lot!

Date of experience: February 4, 2019
Pakistan
1 review
0 helpful votes
Follow SyedWaseem B.
Unfollow SyedWaseem B.
Share Review
Report Review

Helpfull
February 5, 2019

Thank you... Helpfull and fast reply also... Better service for any freelancer for any help... Again thank you to freelancer help team.

Date of experience: February 4, 2019
Canada
1 review
0 helpful votes
Follow Gautam G.
Unfollow Gautam G.
Share Review
Report Review

Anastasia was great.
February 5, 2019

Very helpful and fast to grasp the issue and then she solved it well. Kudos for Anastasia. She understood the problem rapidly and took decisive steps to solve it.

Date of experience: February 4, 2019