Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Crame E.
Unfollow Crame E.
Share Review
Report Review

Great Support
February 11, 2019

My trust in Freelancer got boosted up because of the great support I received recently. Thanks Stanley.

Date of experience: February 10, 2019
Spain
1 review
0 helpful votes
Follow Natalia C.
Unfollow Natalia C.
Share Review
Report Review

Great
February 11, 2019

Anastasia D. Was a great support. She is very kind and sweet and will listen to your concerns :). She helped me resolve a problem I've had for the last past 2 years in a matter of minutes. I am very grateful for her help.

Date of experience: February 10, 2019
Pakistan
1 review
0 helpful votes
Follow Farrukh O.
Unfollow Farrukh O.
Share Review
Report Review

HelpFull
February 11, 2019

Great experience and would like to get back to get more help for my case. She was nice and responded me instantly.

Date of experience: February 10, 2019
India
1 review
0 helpful votes
Follow ALOK J.
Unfollow ALOK J.
Share Review
Report Review

Excellent support
February 11, 2019

Resolved my issue instantly without any problem. Excellent support. I am happy with your customer support. GOOD job.

Date of experience: February 10, 2019
Pennsylvania
1 review
0 helpful votes
Follow Autumn T.
Unfollow Autumn T.
Share Review
Report Review

Amazing
February 11, 2019

Claudia B. Was who I spoke with and she was amazing. She did everything I needed her to and also gave me helpful information for future reference. Thanks so much freelancer you guys are great!

Date of experience: February 10, 2019
Thailand
1 review
0 helpful votes
Follow Krishna D.
Unfollow Krishna D.
Share Review
Report Review

Fast Response
February 11, 2019

Hi Freelancer Support,

Rate Your Experience With Freelancer: 5 Star.

I like for support. Fast response and good answer.

Thank you very very much for support

Date of experience: February 10, 2019
Australia
1 review
0 helpful votes
Follow Denis Q.
Unfollow Denis Q.
Share Review
Report Review

Couldn't be happier.
February 11, 2019

Anastasia D was able to resolve my issue super quickly & without hassle. With quick responses and great communication, i was definately happy with the outcome.

Date of experience: February 9, 2019
California
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Helpful
February 11, 2019

Explained what happened just fine.
Signed on quick and researched quickly. Was courteous and helpful.

Date of experience: February 9, 2019
Croatia
1 review
0 helpful votes
Follow Neo M.
Unfollow Neo M.
Share Review
Report Review

Great customer support
February 11, 2019

Thanks to Jade D.

He is very helpful!

* 100 characters minimum (random text)
Lorem ipsum dolor sit amet, sit no odio euismod. Nec ex perfecto complectitur. Eos ea interesset definitiones. Usu iusto facilisis salutatus ea, meis dolores pro id, legimus appetere phaedrum id cum.

Eu sonet mediocritatem quo, an nulla tibique hendrerit mel. Has laudem efficiendi eu, purto aliquando mei et. Et pro aperiam detracto moderatius, dolor animal moderatius per ut. Eruditi accumsan sea ne.

Date of experience: February 9, 2019
Nigeria
1 review
0 helpful votes
Follow Faiz K.
Unfollow Faiz K.
Share Review
Report Review

Excellent
February 11, 2019

Easiest place for anyone to pilot their freelance career. I would recommend Freelancer.com to both New and Expensive Freelancers. It's a great place with lots of opportunities.

Date of experience: February 9, 2019
India
1 review
0 helpful votes
Follow Chandra P.
Unfollow Chandra P.
Share Review
Report Review

WORLD'S BEST SITE
February 11, 2019

MY LOVE FREELANCER AND ITS TEAM :) ALWAYS WITH ME, PROFESSIONALISM, FRIENDLYNESS, SIMPLY AWESOME:)

LOVE YOU GUYS :) THUMBS UP FOR FREELANCER.COM

Date of experience: February 9, 2019
Romania
1 review
0 helpful votes
Follow S E.
Unfollow S E.
Share Review
Report Review

Fast resolution
February 11, 2019

Amazingly fast resolution from Jade D. For my issue. I didn't even expect to happen that fast, with other support representatives from other companies it took longer to get a reaction, before they understood what I wanted.

Date of experience: February 8, 2019
Viet Nam
1 review
0 helpful votes
Follow Karoly U.
Unfollow Karoly U.
Share Review
Report Review

Lyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. Thanks

Date of experience: February 8, 2019
Texas
1 review
0 helpful votes
Follow Bailey Y.
Unfollow Bailey Y.
Share Review
Report Review

Carmen A. Great Customer Service
February 11, 2019

Carmen A. Helped me refund the deposit I accidentally made! Thank you! I really appreciate you. I don't like the site freelancer, but your Support Desk team seems to know how to run the show.

Date of experience: February 8, 2019
Canada
1 review
0 helpful votes
Follow Najab Z.
Unfollow Najab Z.
Share Review
Report Review

Carmen A. Review
February 11, 2019

It was great and he helped me a lot. He did the work for me and provided with best customer service.

Date of experience: February 8, 2019
Canada
1 review
0 helpful votes
Follow Shelby H.
Unfollow Shelby H.
Share Review
Report Review

Helpful staff
February 11, 2019

Anastasia D was great. Helpful, quick and polite. This was my first experience using the live chat feature and I was very pleased with it.

Date of experience: February 8, 2019
Australia
1 review
0 helpful votes
Follow Joseph N.
Unfollow Joseph N.
Share Review
Report Review

Lyndon was great - did more than I asked for, even before I asked. I need cancellation and she immediately arranged a refund.

Date of experience: February 8, 2019
Louisiana
1 review
0 helpful votes
Follow Corey T.
Unfollow Corey T.
Share Review
Report Review

True Support
February 10, 2019

My experience with Freelancer was Awesome. Needed help and Carmen A. Provided the support and patience I needed in a very timely manner. Will be sure to refer friends to the site after an experience like this.
Thank You Freelancer

Date of experience: February 8, 2019
Argentina
1 review
0 helpful votes
Follow Anwar U.
Unfollow Anwar U.
Share Review
Report Review

I am satisfied
February 10, 2019

Sabrina G. Assisted me like a pro. I hope, he/she will be the best customer service manager in the future.

Thank you!

Date of experience: February 8, 2019
Ukraine
1 review
0 helpful votes
Follow Max D.
Unfollow Max D.
Share Review
Report Review

Thank you, Kelvin R.
February 10, 2019

Now already 3 years as I found freelancer.com site. I tried few similar platform and I stopped at freelancer.com. And current text is not my first review about this site, there everything is as it was - I want to earn and it gives me this opportunity.
But their support team continues to amaze me, their dedication to their work, willingness to help and opennes to dialog. I can say so, because freelancer.com support team helped me to resolve any question I got during my work - I have about 100 online chats with them.
So this review, just my next huge to whole freelancer.com team and support agent Kelvin R.
Thanks guys. You are truly the best in your industry.

Date of experience: February 8, 2019