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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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My trust in Freelancer got boosted up because of the great support I received recently. Thanks Stanley.
Anastasia D. Was a great support. She is very kind and sweet and will listen to your concerns :). She helped me resolve a problem I've had for the last past 2 years in a matter of minutes. I am very grateful for her help.
Great experience and would like to get back to get more help for my case. She was nice and responded me instantly.
Resolved my issue instantly without any problem. Excellent support. I am happy with your customer support. GOOD job.
Claudia B. Was who I spoke with and she was amazing. She did everything I needed her to and also gave me helpful information for future reference. Thanks so much freelancer you guys are great!
Hi Freelancer Support,
Rate Your Experience With Freelancer: 5 Star.
I like for support. Fast response and good answer.
Thank you very very much for support
Anastasia D was able to resolve my issue super quickly & without hassle. With quick responses and great communication, i was definately happy with the outcome.
Thanks to Jade D.
He is very helpful!
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Easiest place for anyone to pilot their freelance career. I would recommend Freelancer.com to both New and Expensive Freelancers. It's a great place with lots of opportunities.
MY LOVE FREELANCER AND ITS TEAM :) ALWAYS WITH ME, PROFESSIONALISM, FRIENDLYNESS, SIMPLY AWESOME:)
LOVE YOU GUYS :) THUMBS UP FOR FREELANCER.COM
Amazingly fast resolution from Jade D. For my issue. I didn't even expect to happen that fast, with other support representatives from other companies it took longer to get a reaction, before they understood what I wanted.
Lyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. ThanksLyndon S. Ccould help me in seconds. Thanks
Carmen A. Helped me refund the deposit I accidentally made! Thank you! I really appreciate you. I don't like the site freelancer, but your Support Desk team seems to know how to run the show.
It was great and he helped me a lot. He did the work for me and provided with best customer service.
Anastasia D was great. Helpful, quick and polite. This was my first experience using the live chat feature and I was very pleased with it.
Lyndon was great - did more than I asked for, even before I asked. I need cancellation and she immediately arranged a refund.
My experience with Freelancer was Awesome. Needed help and Carmen A. Provided the support and patience I needed in a very timely manner. Will be sure to refer friends to the site after an experience like this.
Thank You Freelancer
Sabrina G. Assisted me like a pro. I hope, he/she will be the best customer service manager in the future.
Thank you!
Now already 3 years as I found freelancer.com site. I tried few similar platform and I stopped at freelancer.com. And current text is not my first review about this site, there everything is as it was - I want to earn and it gives me this opportunity.
But their support team continues to amaze me, their dedication to their work, willingness to help and opennes to dialog. I can say so, because freelancer.com support team helped me to resolve any question I got during my work - I have about 100 online chats with them.
So this review, just my next huge to whole freelancer.com team and support agent Kelvin R.
Thanks guys. You are truly the best in your industry.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

