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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Agent Carmen A. Was very helpful and efficient. She was quick in responding, kind and result-oriented.
I highly appreciate services from deskpro especially FRIEDA S
For how helped me i was going to get loss just because of my employer mistake so that i chose to request service on deskpro and they directed to FRIEDA S and in few seconds i found my problem get solved
Thank you Frieda S and other staff members i appreciate your services.
I recommended for every job! I wasn't happy with freelancer I hire and they refund me all the money back! This site its just from God! Thank you very much!
Very fast and very understandable... was great Very fast and very understandable... was great Very fast and very understandable... was great
Jessica B. Was very kind, helpful and quick to resolve my issue with maintenance fee refunding. I appreciated having this person help me.
Easy, Simple and Effective... I like the fact that I started to look for jobs right away without waiting for acceptance... and the support team is replying fast and assist you fast.
It was good. I received the information I wanted and Mr. Stephanie M. Was nice and patient with the question I asked him specially I'm beginner in freelancing
I'm a freelancer myself, this site is quite good for someone who's looking for something to do, the commission they charge I must say is quite a lot not counting the membership, the bidding for project is competitive so if you don't have the lowest bidding prices or the medal and verification that freelancer.com place near your profile picture that you get if you pass their test which you pay to enter then dont ever hope of landing a job. Though you could try to raise your reputation by winning a contest which is cost nothing but time and that's good.
The cool point is that they have excellent support staff, and thank you Suzanne for your kind explanation.
It was very nice to talk to Eric regarding the query I have and he solved the problem in few minutes. Thanks
I have some problem with my accounts and contact freelancer support to fix this issue.
So, Claudia solved this problem in short time.
Really good service.
Jade D, is the best agent on freelancer. He solved my problem quickly and efficiently. I would keep this guy in my company forever.
It was very nice to talk to Stephanie M. Regarding the query I have and she solved the problem in few minutes. Thanks
I was having a bit of a problem with my Freelancer verification and Stephanie M. Helped a lot.
Thank you!
Jessica B. Is very helpful. I am really satisfied. Thank you so much for the nice chatting. She is excellent and provides me with excellent service.
Really helpful. Thank you. I satisfied with the conversation. Have a good day. (100 chracters are too much).
Thanks to Lyndon S for the swift support! To the point and quickly resolved. Happy customer! Keep up the good work and customers will be very happy!
I really don't know where to start from but what i know for sure is that, the agent that attended to me Mr Carmen A. My heart is really praying for him and i will continue to pray for him. He is a life saver, a rare gem amongst multitudes.
Thanks for the help and support. I love you Sir.
Anastasia D is very polite and supports great service,
I will ask further if I need your help.
Great Freelancer Team!
I would like to recommend.
Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

