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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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Carmen A. Feedback
February 17, 2019

Agent Carmen A. Was very helpful and efficient. She was quick in responding, kind and result-oriented.

Date of experience: February 13, 2019
Rwanda
1 review
1 helpful vote
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Appreciation
February 17, 2019

I highly appreciate services from deskpro especially FRIEDA S
For how helped me i was going to get loss just because of my employer mistake so that i chose to request service on deskpro and they directed to FRIEDA S and in few seconds i found my problem get solved
Thank you Frieda S and other staff members i appreciate your services.

Date of experience: February 13, 2019
Greece
1 review
0 helpful votes
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100% full recommended!
February 17, 2019

I recommended for every job! I wasn't happy with freelancer I hire and they refund me all the money back! This site its just from God! Thank you very much!

Date of experience: February 13, 2019
Egypt
1 review
0 helpful votes
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Excellent
February 17, 2019

That's a good serivce and nice to helping me for all details that i need thank you freelancer site team

Date of experience: February 13, 2019
India
1 review
1 helpful vote
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Superb
February 15, 2019

Very fast and very understandable... was great Very fast and very understandable... was great Very fast and very understandable... was great

Date of experience: February 12, 2019
Ohio
1 review
0 helpful votes
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Jessica B.
February 14, 2019

Jessica B. Was very kind, helpful and quick to resolve my issue with maintenance fee refunding. I appreciated having this person help me.

Date of experience: February 12, 2019
Lebanon
1 review
0 helpful votes
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Fast and Helpful Service
February 14, 2019

Easy, Simple and Effective... I like the fact that I started to look for jobs right away without waiting for acceptance... and the support team is replying fast and assist you fast.

Date of experience: February 12, 2019
Iraq
1 review
1 helpful vote
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Helpful
February 14, 2019

It was good. I received the information I wanted and Mr. Stephanie M. Was nice and patient with the question I asked him specially I'm beginner in freelancing

Date of experience: February 12, 2019
Indonesia
5 reviews
26 helpful votes
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I'm a freelancer myself, this site is quite good for someone who's looking for something to do, the commission they charge I must say is quite a lot not counting the membership, the bidding for project is competitive so if you don't have the lowest bidding prices or the medal and verification that freelancer.com place near your profile picture that you get if you pass their test which you pay to enter then dont ever hope of landing a job. Though you could try to raise your reputation by winning a contest which is cost nothing but time and that's good.

The cool point is that they have excellent support staff, and thank you Suzanne for your kind explanation.

Date of experience: February 12, 2019
Pakistan
1 review
0 helpful votes
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Good customer support
February 14, 2019

It was very nice to talk to Eric regarding the query I have and he solved the problem in few minutes. Thanks

Date of experience: February 12, 2019
Mongolia
1 review
0 helpful votes
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Excellent support
February 12, 2019

I have some problem with my accounts and contact freelancer support to fix this issue.
So, Claudia solved this problem in short time.
Really good service.

Date of experience: February 12, 2019
BA
1 review
0 helpful votes
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Problem with client
February 12, 2019

Jade D, is the best agent on freelancer. He solved my problem quickly and efficiently. I would keep this guy in my company forever.

Date of experience: February 12, 2019
California
1 review
0 helpful votes
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Awesome
February 12, 2019

Entire process of initial chat followed by prompt resolution was competent and courteous. Follow up was quick as promised during the chat.

Date of experience: February 12, 2019
India
1 review
0 helpful votes
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Very promptness and helpful
February 11, 2019

It was very nice to talk to Stephanie M. Regarding the query I have and she solved the problem in few minutes. Thanks

Date of experience: February 11, 2019
Pakistan
1 review
0 helpful votes
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Big Help with my Account
February 11, 2019

I was having a bit of a problem with my Freelancer verification and Stephanie M. Helped a lot.

Thank you!

Date of experience: February 11, 2019
Bangladesh
1 review
0 helpful votes
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Excellen Service
February 11, 2019

Jessica B. Is very helpful. I am really satisfied. Thank you so much for the nice chatting. She is excellent and provides me with excellent service.

Date of experience: February 10, 2019
Viet Nam
1 review
0 helpful votes
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Thank for your support
February 11, 2019

Really helpful. Thank you. I satisfied with the conversation. Have a good day. (100 chracters are too much).

Date of experience: February 10, 2019
India
1 review
0 helpful votes
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Support was quick and to the point
February 11, 2019

Thanks to Lyndon S for the swift support! To the point and quickly resolved. Happy customer! Keep up the good work and customers will be very happy!

Date of experience: February 10, 2019
Nigeria
1 review
0 helpful votes
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I really don't know where to start from but what i know for sure is that, the agent that attended to me Mr Carmen A. My heart is really praying for him and i will continue to pray for him. He is a life saver, a rare gem amongst multitudes.
Thanks for the help and support. I love you Sir.

Date of experience: February 10, 2019
Illinois
1 review
0 helpful votes
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Thank you for your support
February 11, 2019

Anastasia D is very polite and supports great service,
I will ask further if I need your help.
Great Freelancer Team!

I would like to recommend.
Thank you.

Date of experience: February 10, 2019