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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Technical support site at a height. The speed of the answer surprised me. More surprised by the decision of my question. I can be said in pleasant shock. Bailey knows his job and, as an experienced manager, correctly proposed to resolve the issue in the direction of the resource. And you know, I almost agreed, if not for my bad state of affairs. Bailey understood me and explained everything. If it were possible to put 10 stars, would put 11. Thank you Bailey for your understanding and help. Good to you back in a hundred times.
I had to cancel one of the contest. It took a while, got it done. Thumbs up to the customer support agent and freelancer.com.
I really appreciate the friendly and professional way Jennifer handled my issue. And the fact that she really went out of her way to find a solution. I'm definitely a fan of FREELANCER, you guys are really service oriented :)
Jessica B. Was friendly and helped with my issue promptly, making it a great customer service experience for Freelancer. Thank you.
Stephanie M. Helped me in getting my refund back as I was unaware about the membership I opted for. She was very professional and extremely helpful. She did a great job and I am very happy with her solution.
Keep up the good work lady!
Hats off to you!
Jennifer M. Addressed be diligently. She assisted me on how to add payment method. Following her help it went well. Now waiting for processing. Thank you once again Jennifer M. And Freelancer.com at large.
Whenever I have a question or am upset with something, the support team does not fail to impress me with their help and behavior, bunch of gentalmens and ladies especially these two: Anastasia D and Buhert L.
Thanks to Anastasia D. To answered all my question and resolve my problem. Was really quick and easy. I'm really satisfied.
I've an issue with my project. The project is done completely but cannot give a review for my client. It always appeared an error every time I make a review.
Claudia helps me solve my issue.
Thanks
Katie R. Solved all my queries and has been very helpful. Superfast and Excellent customer support service porvided by freelancer!
Guaranteed contests closed without reason. Also, I have lost a lot of contests for Contest Holders that leave the contest without reason.
Freelancer.com Platform is a best freelancing platform, Like every service & communication is very best
Awesome support and given proper answers to my question and I am happy to chat with her and i am fulfill with my all requirements that needed for support
Lyndon S assist me very well, I am totally satisfied, just awesome service, Super like. I have never seen such assistance like Lyndon S on freelancer. I can't express my gratitude in words. Just one word many many thanks.
My experience was nice because Jennifer M. Understood my concern without me needing to type a big ol' long story. She was also polite.
He really is a very good worker, he was attentive at all times and let me know the status of my query.
Since I have found a full time job and wish not to continue my subscription to Freelancer anymore. However, I did not deactivate my account and would need some help to get a refund for my next month fee. Judith. J supported me very well
I had an issue with a project fee and she resolved it right away. I am so happy that she was able to resolve the situation so quickly and so clearly. I greatly appreciate her efforts and I look forward to working with her again in the near future.
Had an issue regarding a need to cancel a project. Jessica B. Walked me through the actions I am able to take as well as sent a request e-mail herself. She was helpful, courteous, and prompt.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

