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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Belarus
1 review
0 helpful votes
Follow Aliaksandr N.
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Great support
February 18, 2019

Technical support site at a height. The speed of the answer surprised me. More surprised by the decision of my question. I can be said in pleasant shock. Bailey knows his job and, as an experienced manager, correctly proposed to resolve the issue in the direction of the resource. And you know, I almost agreed, if not for my bad state of affairs. Bailey understood me and explained everything. If it were possible to put 10 stars, would put 11. Thank you Bailey for your understanding and help. Good to you back in a hundred times.

Date of experience: February 16, 2019
India
1 review
0 helpful votes
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Wonderful Support
February 18, 2019

I had to cancel one of the contest. It took a while, got it done. Thumbs up to the customer support agent and freelancer.com.

Date of experience: February 15, 2019
Australia
1 review
0 helpful votes
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I really appreciate the friendly and professional way Jennifer handled my issue. And the fact that she really went out of her way to find a solution. I'm definitely a fan of FREELANCER, you guys are really service oriented :)

Date of experience: February 15, 2019
Canada
1 review
0 helpful votes
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Good response and friendly
February 18, 2019

Jessica B. Was friendly and helped with my issue promptly, making it a great customer service experience for Freelancer. Thank you.

Date of experience: February 15, 2019
Nevada
1 review
0 helpful votes
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Awesome
February 17, 2019

I had a few questions about my account, and the lady was very helpful. Her name was Judith. And I give her a thumbs up.

Date of experience: February 14, 2019
India
1 review
1 helpful vote
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Stephanie M. Is a Wonder Woman!
February 17, 2019

Stephanie M. Helped me in getting my refund back as I was unaware about the membership I opted for. She was very professional and extremely helpful. She did a great job and I am very happy with her solution.

Keep up the good work lady!

Hats off to you!

Date of experience: February 14, 2019
Kenya
1 review
0 helpful votes
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Best customer services ever received
February 17, 2019

Jennifer M. Addressed be diligently. She assisted me on how to add payment method. Following her help it went well. Now waiting for processing. Thank you once again Jennifer M. And Freelancer.com at large.

Date of experience: February 14, 2019
Morocco
1 review
0 helpful votes
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Great support team
February 17, 2019

Whenever I have a question or am upset with something, the support team does not fail to impress me with their help and behavior, bunch of gentalmens and ladies especially these two: Anastasia D and Buhert L.

Date of experience: February 14, 2019
New Zealand
1 review
0 helpful votes
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Really helpful
February 17, 2019

Thanks to Anastasia D. To answered all my question and resolve my problem. Was really quick and easy. I'm really satisfied.

Date of experience: February 14, 2019
Malaysia
1 review
0 helpful votes
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Receive prompt respond from Claudia
February 17, 2019

I've an issue with my project. The project is done completely but cannot give a review for my client. It always appeared an error every time I make a review.
Claudia helps me solve my issue.

Thanks

Date of experience: February 14, 2019
India
1 review
0 helpful votes
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Great experience
February 17, 2019

Katie R. Solved all my queries and has been very helpful. Superfast and Excellent customer support service porvided by freelancer!

Date of experience: February 14, 2019
Greece
1 review
2 helpful votes
Follow ELENA L.
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Guaranteed contests closed without reason. Also, I have lost a lot of contests for Contest Holders that leave the contest without reason.

Date of experience: February 14, 2019
Bangladesh
1 review
1 helpful vote
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Maximum
February 17, 2019

Freelancer.com Platform is a best freelancing platform, Like every service & communication is very best

Date of experience: February 14, 2019
India
1 review
0 helpful votes
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Great lady and perfect support
February 17, 2019

Awesome support and given proper answers to my question and I am happy to chat with her and i am fulfill with my all requirements that needed for support

Date of experience: February 13, 2019
India
1 review
0 helpful votes
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Lyndon S assist me very well, I am totally satisfied, just awesome service, Super like. I have never seen such assistance like Lyndon S on freelancer. I can't express my gratitude in words. Just one word many many thanks.

Date of experience: February 13, 2019
Texas
1 review
0 helpful votes
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Excellent
February 17, 2019

My experience was nice because Jennifer M. Understood my concern without me needing to type a big ol' long story. She was also polite.

Date of experience: February 13, 2019
VE
1 review
0 helpful votes
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A great work
February 17, 2019

He really is a very good worker, he was attentive at all times and let me know the status of my query.

Date of experience: February 13, 2019
Viet Nam
1 review
0 helpful votes
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Very helpful service
February 17, 2019

Since I have found a full time job and wish not to continue my subscription to Freelancer anymore. However, I did not deactivate my account and would need some help to get a refund for my next month fee. Judith. J supported me very well

Date of experience: February 13, 2019
California
1 review
0 helpful votes
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Judith is the Best
February 17, 2019

I had an issue with a project fee and she resolved it right away. I am so happy that she was able to resolve the situation so quickly and so clearly. I greatly appreciate her efforts and I look forward to working with her again in the near future.

Date of experience: February 13, 2019
Virginia
1 review
0 helpful votes
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Help/Support review: Jessica B.
February 17, 2019

Had an issue regarding a need to cancel a project. Jessica B. Walked me through the actions I am able to take as well as sent a request e-mail herself. She was helpful, courteous, and prompt.

Date of experience: February 13, 2019