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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Japan
1 review
0 helpful votes
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Great help
February 19, 2019

Frieda helped me great about my questions about award contest.
Thank you for the help.
I will go forward from now

Date of experience: February 19, 2019
Pakistan
1 review
0 helpful votes
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Marina B very polite and gorgeous. Have enough knowledge of freelancer.com
******* recommendations as good employer

Date of experience: February 18, 2019
RU
1 review
0 helpful votes
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Thaks for Anastasia D's support.
February 19, 2019

I had an accident while I am working with bad client. So I explained my situation fully and he understood well. He always took care of me and kept the right principle.
Thanks a lot. I love freelancer support.

Date of experience: February 18, 2019
Florida
1 review
0 helpful votes
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Anastasia D
February 19, 2019

Awesome Customer service! She took care of my issue fast and kindly! Thank you for all your help! Great service!

Date of experience: February 18, 2019
New Jersey
1 review
1 helpful vote
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Good Service
February 19, 2019

I got good service today. Kindly, Friendly
I really appreciate it.
I asked them three times at the last, but everything time they gave me a shine.
Thank you very much

Judith is great person!

Date of experience: February 18, 2019
Pakistan
1 review
0 helpful votes
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It was great Experience
February 19, 2019

Anastasia D was very interactive and helpful. Resolved my problem in a matter of seconds. It was my first time talking with freelancer support and when extremely well.

Date of experience: February 18, 2019
India
1 review
0 helpful votes
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Supportive
February 19, 2019

Immediate response, clear communication, and very helpful and useful. Awesome support! Thank you very much!

Date of experience: February 18, 2019
Texas
1 review
0 helpful votes
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I needed two questions answered/solved, one about bid quantity and another about an old job that never panned out but I was still charged. Very patient and easy to work with, Thanks!

Date of experience: February 18, 2019
Washington
1 review
0 helpful votes
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Excellent service!
February 19, 2019

Anastasia D. Was great at clarifying everything for my first time using Freelancer. Wanted to make sure I did everything right for my freelancer and that he got paid correctly and in-full.

Date of experience: February 18, 2019
Maryland
1 review
0 helpful votes
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Anastasia D.
February 19, 2019

The customer care and service I received today was not only helpful and very useful but superb!
THANK YOU

Date of experience: February 18, 2019
Nigeria
1 review
0 helpful votes
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Feedback reveiw
February 18, 2019

It was good. My issues were resolved. An employer gave me a bad review wrongly. I contacted freelancer.com and after some investigations and all. It was resolved.

Date of experience: February 18, 2019
Thailand
1 review
0 helpful votes
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Fast excellent service
February 18, 2019

Fast excellent service. Appreciated when a issue can be resolved so quickly without a fuss. Good to have a responsive agent available.

Date of experience: February 18, 2019
India
1 review
0 helpful votes
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Best Experience
February 18, 2019

Jade has helped me a lot. Understand my concern in a minute and solved it in second. Thank you so much for your support.

Date of experience: February 17, 2019
Thailand
1 review
0 helpful votes
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Thank you Mr Carmen for offered a high level of service and was attentive to me and the problem and solved it, in the fastest way possible.
I thank Carmen for his support and help and I would like the managers to know that Carmen is an asset to the company. Thank you very much Carmen for outstanding service

Date of experience: February 17, 2019
India
1 review
0 helpful votes
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Anastasia D feedback
February 18, 2019

Co-operative. However, I charged back by freelancer/employer after completing the project successfully with a 5-star rating. She helps me 3month free professional membership plan to recover something atleast.

Date of experience: February 17, 2019
GB
1 review
0 helpful votes
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Quick and efficient
February 18, 2019

Anastasia was quick friendly and efficient.
Hope all your staff like this.
I was having an enquiry and the answers were clear and satisfactory
Thanks

Date of experience: February 17, 2019
New Zealand
1 review
0 helpful votes
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Awesome Anastasia D
February 18, 2019

Great service from Anastasia D. She was most helpful sorting out my rooky questions and provided me with a palatable solution for moving forward.

Date of experience: February 17, 2019
Maryland
2 reviews
4 helpful votes
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Update
February 20, 2019
Updated review

I was contacted supposedly by reps for the company who became interested after the posting of my review. Well, I could not get company assistance before and don't need it now. My credit card company did what the refused to do.

Bottom line. Don't let these companies take advantage. They try to robo charge your credit card after they get your credit card info and provide little to no help after the robo charge when you try to dispute it or cancel whatever the charge was for. Always report it to your credit card company as a fraudulent charge

Date of experience: February 16, 2019

SCAM
January 24, 2019
Previous review

I provided a project, selected a contractor, made a deposit, and provided the details. The contractor then would not answer my requests for contact, tried to scam me for more money, did not complete the project, and then billed me $500 for work that was not completed. Major fraud. Contact with the company useless. Contact with my credit card company regarding fraud, priceless. They immediately reversed all charges. Cutthroat, scammers, unscrupulous. BEWARE!

Date of experience: January 21, 2019
Georgia
1 review
0 helpful votes
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Customer support specialist.
February 18, 2019

I am satisfied with provided support by Jade D. The agent was very helpful and pleasant to talk with :)

Date of experience: February 16, 2019
Delaware
1 review
0 helpful votes
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Helpful
February 18, 2019

Hi, Katie was great and help me with my questions. Patience and helpful.
No body told me about my credits but Katie did it.
Thank you.

Date of experience: February 16, 2019