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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New Zealand
1 review
1 helpful vote
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Great assistance
February 25, 2019

Great and through assistance, all my questions were answered and I am satisfied with the service received

Date of experience: February 24, 2019
Turkiye
1 review
1 helpful vote
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With your support the site flourishes
February 25, 2019

The site has many privileges and most of all support is available around the clock I am really happy because I work on this site and I would like to thank from the bottom of my heart Mr. EricS from the support team for his good handling

Date of experience: February 24, 2019
Australia
1 review
0 helpful votes
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Great, patient help
February 25, 2019

Carmen A. Took the time to understand my billing issue and guided me effectively to resolve the matter.

Date of experience: February 24, 2019
Hong Kong
1 review
1 helpful vote
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Jethro Verified
February 25, 2019

It was a wonderful experience of dealing with Jethro. He was quick and informative and got my case in the queue immediately. But he did not give me high discount :( Just Kidding XD

Date of experience: February 24, 2019
California
1 review
1 helpful vote
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Great chat experience with Eric
February 25, 2019

I need to chat with someone about and issue and Eric was helpful and attentive. I'd recommend him to everyone!

Date of experience: February 24, 2019
Poland
1 review
0 helpful votes
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Helpful
February 24, 2019

Easy to talk to. She understood the situation quite well and reached out to the freelancer I'm having a problem with. Onto the next step now.

Date of experience: February 24, 2019
Japan
1 review
1 helpful vote
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Good service.
February 24, 2019

Jade D. Was a very kind and good operator I've ever seen! I really was helped by the good and fast response.

Date of experience: February 24, 2019
New York
1 review
1 helpful vote
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Excellent in explanatiEon
February 24, 2019

I had questions about the amount deposited and taken away from my account. Excellent knowledge. So I got help to get a better understanding of what is going on and that gave me the peace of mind

Date of experience: February 23, 2019
New Jersey
1 review
2 helpful votes
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Freelancer support by Jade D
February 24, 2019

Freelancer support Jade D took immediate action when the freelancer created dispute for the money for the work he did not complete. The freelancer support person's timely action helped and resulted in the freelancer to negotiate and agree to complete the work on time. I am hoping that there will be phone support as well.

Date of experience: February 23, 2019
Pakistan
1 review
1 helpful vote
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Excellent Communicator and very polite
February 24, 2019

I was chatting with Bailey E. Regarding my issue... Bailey E was really very very helpful and polite with me. She provided me all the information which i required. She is excellent. I really loved to chat with Bailey E.

Date of experience: February 22, 2019
GB
1 review
1 helpful vote
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Really good assistant
February 24, 2019

The person supporting was patient and explained everything correctly. It was excellent support. I got the answers to all my questions

Date of experience: February 21, 2019
RU
1 review
1 helpful vote
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Good Agent!
February 24, 2019

Frieda S.
He is a very kind and fair agent.
I 'll recommend him highly.
Thank you very much.
I 'll contact again if I have any question and inquiries.

Date of experience: February 21, 2019
India
1 review
0 helpful votes
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Helpful
February 24, 2019

The Support given by customer support executive is very helpful to me. And the knowledge of executive is so good.

Date of experience: February 21, 2019
Pakistan
1 review
0 helpful votes
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Excellent
February 24, 2019

Good help for me to reopen my account. Thanks alot. Always helpful to freelancer community. Quick response and valued customer care. This kind of service is required by you guys.

Date of experience: February 21, 2019
India
1 review
1 helpful vote
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Very good customer support
February 24, 2019

Eileen provided great details and explain everything in Lehman term so a non technical person can also understand it.

Date of experience: February 20, 2019
Egypt
1 review
1 helpful vote
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Judith J. - General support
February 21, 2019

Thank you for your response to my inquiry. I appreciate the information you have provided me with and I appreciate the prompt reply.

Date of experience: February 20, 2019
Kenya
1 review
1 helpful vote
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Refund on credit card deposit
February 21, 2019

I needed to reverse some funds send to freelancer unintentionally for the plus membership plan. After I conducted the freelancer customer care Eric s. Served me well. My transaction was reversed and i was told to wait within 5-10 business days. Thanks a lot

Date of experience: February 20, 2019
India
1 review
0 helpful votes
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Refund issue on sponsored
February 20, 2019

That was good experience i got the positive response to fix project bid issue by mistake clicked on sponsored link project. Thanks for fixing issue.

Date of experience: February 19, 2019
Bangladesh
1 review
0 helpful votes
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Super fine
February 19, 2019

I am much pleasure to contract support team super fine help I am much pleasure to contract support team super fine help

Date of experience: February 19, 2019
Japan
1 review
0 helpful votes
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Great help
February 19, 2019

Frieda helped me great about my questions about award contest.
Thank you for the help.
I will go forward from now

Date of experience: February 19, 2019