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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Japan
1 review
0 helpful votes
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Good
February 27, 2019

Thank you for your kindness support.
Although at the first time we have a problem, they tried solving it again to again patiently and finally made it.

Date of experience: February 27, 2019
Malaysia
1 review
0 helpful votes
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Very helpful
February 27, 2019

I had a helpful chat session with Mason D. He understood the issue quickly and helped me in the most generous way. If ever I look for freelancing jobs again, I am definitely coming back to freelancer.

Date of experience: February 27, 2019
Philippines
1 review
0 helpful votes
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Bidding Concern
March 1, 2019

I was satisfied on how your agent Jade D. Answer all my concerns. I hope next time I have concerns I would have the same approach with your other agents.

Date of experience: February 27, 2019
Brazil
1 review
1 helpful vote
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Good support
March 13, 2019

Claudia was very good in solving my questions and clarifying them for me.

Thanks for the support and clarifications

Date of experience: February 26, 2019
Indonesia
1 review
1 helpful vote
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Response for helping me
March 13, 2019

Jennifer M is very helpful and nice person. I have a problem and it solve on one day only. Good job.

Date of experience: February 26, 2019
Philippines
1 review
0 helpful votes
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Transaction History
February 27, 2019

Fast solution for my problem regarding transaction history. I was charged with Php 200.00 for an exam last 2017 but it was click by mistake since I was not able to even start the said exam. It was refunded immediately.

Date of experience: February 26, 2019
Tennessee
1 review
1 helpful vote
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Fantastic
February 27, 2019

Answered all of my questions and provided outstanding service! I would highly recommend speaking with Eric if you have any problems

Date of experience: February 26, 2019
Virginia
1 review
0 helpful votes
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Wonderful contact service.
February 27, 2019

In my account, there was the issue, then I asked for a help to contact service. Jennifer M helped me a lot and my account issue was solved.
She is so kind and quick. I am really appreciate her help. It is my word from heart. Freelancer.com will be succeeded without a doubt, because of this kind of wonderful contact service.
Thank Jennifer M again.
Sincerely.
Best regards.

Date of experience: February 26, 2019
Canada
1 review
0 helpful votes
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Good job
February 27, 2019

Jessica B provided excellent help with my request.
Really appreciate her help, it was fast and works really well.

Date of experience: February 26, 2019
Costa Rica
1 review
1 helpful vote
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Thanks
March 13, 2019

Very good service, the CS agent was very eager and fast to help. Highly recommend him. You can develop his leadership skill and give him a well-deserved promotion.

Date of experience: February 26, 2019
Saudi Arabia
1 review
0 helpful votes
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Very good person
February 26, 2019

He makes me happy, also he understand my problem very fast and at the same time fix it by very fast way

Date of experience: February 26, 2019
Georgia
1 review
0 helpful votes
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I am so happy
February 26, 2019

I had problem with some user who was cheating and stole money from me. This case was solved in minutes and support helped me literally in everything. I am happy I am user of Freelancer.

Date of experience: February 26, 2019
Virginia
2 reviews
0 helpful votes
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Support Team
February 26, 2019

Support team has been very helpful thus far in solving all issues. They have been quick to respond, and have been very professional. I'm am very satisfied with freelancer.

Date of experience: February 26, 2019
Egypt
1 review
1 helpful vote
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Great suppy
March 13, 2019

Communication was great and helped me in everything. I am really happy and appreciated. 5 stars for sure. Thank you

Date of experience: February 25, 2019
Texas
1 review
0 helpful votes
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Excellent service
February 26, 2019

I had an excellent customer
Service by Jessica B.
Appreciate freelancer support

I had an excellent customer
Service by Jessica B.
Appreciate freelancer support

Date of experience: February 25, 2019
New York
1 review
0 helpful votes
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I had a complex billing issue and Jessica B sifted through it all to help me untangle the mess. She was very very helpful. Thank you Jessica!

Date of experience: February 25, 2019
Nevada
1 review
0 helpful votes
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Very helpful
February 26, 2019

I had an issue where I allocated funds for a milestone to the incorrect project and Anastasia D. Was very helpful in explaining how I can cancel and then re-allocate it to the correct project. Thank you!

Date of experience: February 25, 2019
Egypt
1 review
0 helpful votes
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Very Perfect Help, support
February 25, 2019

I would like to thank Eula so much for help. Thank you
Nice work, really help me in the time, get me in the true way

Date of experience: February 25, 2019
PS
1 review
0 helpful votes
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Very helpful
February 25, 2019

Excellent communication. Responsive. Helpful. It was very nice communicating and getting support from Jade D.

Date of experience: February 25, 2019
New Zealand
1 review
1 helpful vote
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Great assistance
February 25, 2019

Great and through assistance, all my questions were answered and I am satisfied with the service received

Date of experience: February 24, 2019