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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Good help
March 7, 2019

They refunded my money as they should i think. I showed them what the person was trying to do was illegal.

Date of experience: March 2, 2019
Morocco
1 review
0 helpful votes
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Good handling
March 7, 2019

I really satisfied to freelancer's support^^
And thanks to Carmen A.
This is so helpfull and satisfied^^

Date of experience: March 2, 2019
Nigeria
1 review
0 helpful votes
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Good customer relation.
March 4, 2019

Anastasia D seems to have patience and professionalism. The freelancer team seem to be swift in rectifying issues and making clients happy.

Date of experience: March 2, 2019
Australia
1 review
1 helpful vote
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Needed to get my username and email changed asap and Katie was a big help in getting this sorted for me.

Date of experience: March 2, 2019
Serbia
1 review
1 helpful vote
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Jade D
March 3, 2019

Easy to understand, open minded and reliable advices about keeping my safety online. We talked about payments outside freelancer.com and she adviced me how to be protected

Date of experience: March 2, 2019
Germany
1 review
1 helpful vote
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Stephanie M. Is best
March 13, 2019

I had a problem with my membership and Stephanie M. Helped sort everything out in a couple of minutes, which is great!

Date of experience: March 1, 2019
India
1 review
1 helpful vote
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Jessica is a nice CX staff
March 3, 2019

Nice experience it was and highly professional thanks for the help...

Date of experience: March 1, 2019
Pakistan
1 review
2 helpful votes
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Anastasia, from freelancer support team looked into my problem and helped me professionally. I love you. Thanks

Date of experience: March 1, 2019
District of Columbia
1 review
1 helpful vote
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Payment issue
March 3, 2019

Jessica B. Resolved my all queries in a nice manner. I am happy to talk to Jessica.

Thank you
Semi786

Date of experience: March 1, 2019
Tunisia
1 review
1 helpful vote
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Thanks Jenni
March 3, 2019

Thank you very much Jennifer M.it was very helpful soleving a probleme and beign comprehensive. I m happy with the service thank you again

Date of experience: March 1, 2019
Jacob V.
Virginia
1 review
1 helpful vote
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Excellent Service
March 3, 2019

Anastasia was very kind and respectful of my time and she processed my request swiftly. She was very polite with her words and provided an excellent service to help me out with my problems.

Date of experience: February 28, 2019
Australia
1 review
1 helpful vote
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End of contest advice
March 3, 2019

Very accurate and quick response from Carmen A. I needed to qualify details about runner-up offers and I received exactly the information I required. Plus - the whole Freelancer experience is new to me and I am very impressed.

Date of experience: February 28, 2019
Germany
1 review
0 helpful votes
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Superb help!
February 28, 2019

Frieda S. Did a superior job helping me out!
She completely understood what the problem was, and she acted imidiatly to help me!

Superb job, thank you!

Date of experience: February 28, 2019
Washington
1 review
1 helpful vote
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Customer service help
February 28, 2019

I was connected with someone is a decent amount of time and the issue was resolved immediately. Thanks.

Date of experience: February 28, 2019
Malaysia
1 review
1 helpful vote
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Responsibility
March 13, 2019

Freelancer approved that they are responsible to provide a good quality and prevent cheating or scamming.

Date of experience: February 28, 2019
India
1 review
1 helpful vote
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Jennifer M. Is a problem solver
March 13, 2019

Jennifer M. Solve the problem in some minutes which i think from last 2 weeks. Very good person with problem solving ability.

Date of experience: February 27, 2019
Viet Nam
1 review
1 helpful vote
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Freelancer support with Eric S.
February 28, 2019

Unfortunately there is an employer who looks a scammer. Hopefuly with help of Eric S. From Freelancer Support I will be able to get my money.

Date of experience: February 27, 2019
Australia
1 review
1 helpful vote
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Chat support
February 28, 2019

Had a simple issue with payment methods. Used Chat, and got it sorted in minutes. Sweet! I use FL quite a bit and I find it very useful.

Date of experience: February 27, 2019
Italy
1 review
0 helpful votes
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Fast and helpful assistance
February 27, 2019

Claudia B. Was so helpful and help me to solve my issue very fast
I really appreciate her understanding and cooperation

Date of experience: February 27, 2019
Japan
1 review
0 helpful votes
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Good
February 27, 2019

Thank you for your kindness support.
Although at the first time we have a problem, they tried solving it again to again patiently and finally made it.

Date of experience: February 27, 2019