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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Tennessee
1 review
1 helpful vote
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It took several minutes to connect to someone, way longer than I was comfortable with, but once someone was there to help. They did an absolutely 5 Star job.

Date of experience: March 5, 2019
Egypt
1 review
0 helpful votes
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Technical support for contest
March 6, 2019

I was amazed by the extent of help your team is willing to offer. Thank you very much. And special thanks for the last contact person who helped me more than I was asking for.

Date of experience: March 5, 2019
AE
1 review
1 helpful vote
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I had some doubts regarding a matter and it was cleared in simple yet perfect way.
Great help!
Thank you!

Date of experience: March 5, 2019
Philippines
1 review
0 helpful votes
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Excellent Job
March 14, 2019

Assisted me very quick. He gave a refund for a subscription that I didn't use. He did he's job very well and deserved a 5 star rating. It's a great asset to have him.

Date of experience: March 4, 2019
Florida
1 review
1 helpful vote
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Awsome
March 6, 2019

Very dedicate, get to the point and help me in a crucial moment. Nice support. Thank you so much!

Date of experience: March 4, 2019
Nigeria
1 review
1 helpful vote
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Customer service
March 6, 2019

Stephanie M was really kind, nice, and helpful too. I hope all online agents would have such grace and kindness

Date of experience: March 4, 2019
Morocco
1 review
1 helpful vote
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How Josie G help me
March 6, 2019

I was have a problem to join on any contest before Josie G help me and he tell me to put my pic to be abel to joinon all contest. Thanks, Josie G a lot.

Date of experience: March 4, 2019
South Africa
1 review
0 helpful votes
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Freelancer against scam artists
March 6, 2019

I have of late been bidding on copy typing jobs and received 2 offers of work, but with a catch... they wanted me to pay them a deposit via a Skril or Neteller account before assigning me work. Being new to Freelancer I wasn't sure if this was how things were done or not so I had a 'live chat' with a lady at Freelancer. She advised me that this is not common practice and I gave her the employers ID's. They have both been blocked by Freelancer and the jobs deleted, however I feel they are sneaky enough to register under other names. I hope no one else gets caught out by these con artists. I would also like to thank Freelancer and Eileen for responding to me so promptly and for not hesitating to advise me on the situation. It's a hard slog bidding for jobs along with 100's of others but I'm sure something will come up at sometime.

Date of experience: March 4, 2019
Egypt
1 review
1 helpful vote
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Thanks for your help
March 6, 2019

I can't thank you enough Willard you helped me in my case and let the customer unlock the prize... many thanks

Date of experience: March 4, 2019
Nigeria
1 review
1 helpful vote
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Great Service
March 6, 2019

Frieda S. Was very helpful and helped resolve my complaints. I was having some issue with my freelancer no longer able to complete the work.

Date of experience: March 4, 2019
India
1 review
0 helpful votes
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I ha a query regarding the fees deduced by freelancer and then I had a chat with FRIEDA. She was really helpful and even explained me with an example. Excellent!

Date of experience: March 4, 2019
Hungary
1 review
1 helpful vote
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Great support
March 6, 2019

The agent actually answered my questions instead of trying to silence me by sending me links of the FAQ pages. Many other agents do that, so they can avoid doing their job. It was refreshing to actually have support.

Date of experience: March 3, 2019
India
1 review
0 helpful votes
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I was offered an assignment by one of the employers but was asking me to create a BITCOIN Wallet (mandatory) along with my other details. My query was whether BITCOIN mode was reliable and also mandatory as asked? Can't I demand to transfer money in some other mode?

Date of experience: March 3, 2019
Bangladesh
1 review
0 helpful votes
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Great Helpful
March 6, 2019

I always support this marketplace. I am a Graphic Designer here. So when i faced problems i go to support page and they give me solutions.
Thank you!

Date of experience: March 3, 2019
Colorado
1 review
0 helpful votes
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Cyril was incredibly helpful!
March 6, 2019

Cyril C answered all of my questions and was very fast in resolving my worries way past my expectations!

Date of experience: March 3, 2019
California
1 review
0 helpful votes
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Amazing Service
March 4, 2019

I made multiple mistakes with my account and was charged for a membership fee that I did not want. Carmen helped me in a timely manner and solved the problem.

Date of experience: March 3, 2019
India
1 review
0 helpful votes
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Live chat
March 4, 2019

I was chatting with Jade for my query. He helped me very well. And he solved my query.
So thank you sir.

Date of experience: March 3, 2019
Pakistan
1 review
1 helpful vote
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Fabulous chat
March 13, 2019

I have a very grateful experience with chat support thank you Jade D.
You are a very good and helpful dude thank you

Date of experience: March 3, 2019
Philippines
1 review
0 helpful votes
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Feedback for Jade
March 4, 2019

Jade is fast in offering a resolution when I ask for help for a project I have completed. I hope my concern will have a fast resolution.

Date of experience: March 3, 2019
India
1 review
0 helpful votes
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Good at handling the people
March 4, 2019

I am new at here i had interact with him he had explain me everything me about this i am satisfied with him i would like to give him 100/100 about interact with everyone

Date of experience: March 3, 2019