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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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I was highly satisfied with your agent named "Jade D." and I just thought to give her support. Response time was quick and her responses were on-point and very helpful. That is all, thanks freelancer!

Date of experience: March 9, 2019
PS
1 review
0 helpful votes
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Jade D. Was helpful support
March 10, 2019

Excellent service! Quick responses and got exactly the help I was looking for. It helpful experience... When you talk to your support team, "Jade D "chat to me.
He was very nice to me as he listened to my problem and welcomed me and understood the problem and he solved it quickly and was welcome at any time
Thanks for" Jade D." for solving the problem

Date of experience: March 9, 2019
India
1 review
0 helpful votes
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Refund issue
March 10, 2019

Antassia was wonderful and very pleasant to share our queries. She resolved the issue politely and make me feel happy with her solution.

Date of experience: March 8, 2019
Canada
1 review
5 helpful votes
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Freelancer is a scam
March 12, 2019

- Filled with scammers
- Freelancer.com is self-serving and offers no protection.
- You'll be competing with ridiculously low bids within hundreds of questionable proposals.

The site is filled with fake posts and defrauders. If you are lucky enough to find a real bid and win it, the service takes 10% of the total payout immediately. They do this regardless of whether or not the proposal "poster" has verified their payment method. So, if for some reason the project changes or cannot be done for technical reasons, limitation or lack of proper credentials, you've actually lost money because they'll charge your credit card directly for that. THEY will assuredly get their money. You can cancel a bid, but you only get your money back if that is done within several hours (24 or 48 hours). Win a bid on a Friday night, and you're screwed.

Most of the bids are ridiculous; they want to moon for under x$ where x is absurdly low.

You can try to build up your "street cred" by doing their various 5$ tests. But even there, you are competing with people that somehow managed to complete a 30 question quiz in less than 1 minute.

I would not recommend using this service.

Date of experience: March 8, 2019
Malaysia
1 review
0 helpful votes
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Good help
March 10, 2019

Had help from one of your agents and she know what she was do. She helped me to verify my credit card.

Date of experience: March 7, 2019
Georgia
1 review
1 helpful vote
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Good Technical Support
March 10, 2019

I've made mistake and send money to a wrong project. Consumer support quickly helped me to fix an error.

Date of experience: March 7, 2019
Norway
1 review
1 helpful vote
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Great!
March 10, 2019

Excellent service! Quick responses and got exactly the help I was looking for. Nothing to complain about. I was in contact with Anastasia D.

Date of experience: March 7, 2019
Colombia
1 review
1 helpful vote
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Paypal withdrawn
March 14, 2019

It was good and fortunately the issue was resolved during the chat session. Now it's amatter of time until I can transfer my money to my paypal account. I hope so.

Date of experience: March 7, 2019
BA
1 review
0 helpful votes
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Review
March 10, 2019

Oscar J. Has been most helpful, and helped me resolve my issues in a swift manner! I am extremely satisfied

Date of experience: March 7, 2019
Bangladesh
1 review
0 helpful votes
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Very good
March 14, 2019

Awesome and very helpfull i will contact him/her later. He/she is kind and doe s not behave rude very good

Date of experience: March 7, 2019
Germany
1 review
8 helpful votes
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Horrible
March 14, 2019

1. I have a lot of bad experience with the Platform FREELANCER - I`m a professional Ghostwriter and did two Jobs in Freelancer and delivered my Work but never got paid! They took more than $1.200!

2. I contacted the Customer Support around 3 times and 2 times the service was horrible like hell. The Only person that did a great Job is Katie!
Katie is the only person who did help me and provided meaningful help. She is awesome!

3. A lot of freelancer Users created fake profiles and Offers just to have some people to spam! Others try to buy UpWork Accounts!

4. DON`T GO TO FREELANCER!

I have a lot of good experience with Fiverr and Upwork and I suggest these two to anyone I know + to not go to Freelancer!

Date of experience: March 7, 2019
Japan
1 review
0 helpful votes
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Very Kindly and Helpful
March 10, 2019

I had one issue with my client.
So I reported it to my freelancer. And freelancer team was very helpful and paitient.
I am really appreciated with that.
Thanks again

Date of experience: March 7, 2019
Lebanon
1 review
1 helpful vote
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Payment Verification
March 7, 2019

Excellent feedback, Kaie was very helpful and managed to assist without any delay and direct to the point

Date of experience: March 7, 2019
India
1 review
1 helpful vote
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I am happy to have Katie as the support, She helped me and resolved my issue, Thanks for the help. I appreciate that.

Date of experience: March 6, 2019
KR
1 review
0 helpful votes
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I have question about project fee and other issues.
So I ask this issues to Freelancer support team. Judith J is very kindly reply for my message and explain all issues clearly.
So all issues for me are solved wonderfully.
Thanks Judith J.
And I love Freelancer.com

Date of experience: March 6, 2019
Mauritius
1 review
0 helpful votes
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Information requested
March 6, 2019

Jade D provided me with all the detailed information that i needed. It was precise and consistent. She guided me to the link where i will find the exact information that were required to me.

Date of experience: March 6, 2019
Bangladesh
1 review
0 helpful votes
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Jade D. Is so good and helpful
March 6, 2019

I really honored to have cool support from Freelancer.Com by Jade D. Thanks, Jade D.
Thanks for your support.

Date of experience: March 6, 2019
India
1 review
1 helpful vote
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Transaction related query
March 6, 2019

Transaction related query I got my answers thank you, if anything i will again initiate chat.
Once again thank you very much for your help

Date of experience: March 6, 2019
AE
1 review
0 helpful votes
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Helpfull
March 6, 2019

Agent is understand issue and very cooperative. I hope so using her approach our issue will be resolved.

Date of experience: March 5, 2019
Romania
1 review
0 helpful votes
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Regarding a dispute
March 6, 2019

Jade D. Was very kind and the information provided by her was clear. I am really satisfied with how people from Freelancer.com support are handling the situations.

Date of experience: March 5, 2019