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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great person!
March 13, 2019

I had some problems that he handled effectively. They have some great understanding and knowledge... Thank you so much :)

Date of experience: March 11, 2019
Bangladesh
1 review
0 helpful votes
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Live Chat with Jessica B.
March 13, 2019

I needed help regarding authentication of my Payoneer Master Card and also use of time tracker. I'm highly satisfied. She helped me and I got all answers.

Date of experience: March 11, 2019
Philippines
1 review
0 helpful votes
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Nice Service
March 13, 2019

Thanks to the support especially from Ms. Judith J., she is very courteous and responsive. She was able to answer my questions.

Date of experience: March 11, 2019
Arizona
1 review
0 helpful votes
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Anastasia to the Rescue!
March 13, 2019

Anastasia calmly and politely understood my error and instead of being difficult, she was understanding and kind. She should become a trainer!

Date of experience: March 11, 2019
Nicaragua
1 review
1 helpful vote
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Support
March 13, 2019

Excellent assistance from Judith J. Was very helpful. Resolved satisfactorily each of my doubts and concerns

Date of experience: March 11, 2019
Brazil
1 review
0 helpful votes
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Problem solved
March 12, 2019

I had a little but annoying problem on submitting an entry to a contest and it took little to start talking to an online attendant. But once I could talk to Frieda, she nicely solved my problem in a moment.

Date of experience: March 11, 2019
Bangladesh
1 review
0 helpful votes
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Logo Design
March 12, 2019

I am very happy to with you.He is very helpful. I like freelancer.com. I want to work my life time. Freelancer respond is very good.

Date of experience: March 11, 2019
TZ
1 review
1 helpful vote
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Payment Verification
March 12, 2019

I have got a step by step explanation from Stephanie M, and finally every thing were good, He is good in helping

Date of experience: March 11, 2019
Sri Lanka
1 review
0 helpful votes
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Hi All, I contacted freelancer support team when I need an update regarding my withdrawal. Kelvin responded me promptly and solved the issue. Cheers!

Date of experience: March 11, 2019
KR
1 review
1 helpful vote
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Kind Help
March 12, 2019

I am glade with this staff's kind help.
If I have any concern, I will look for staff's kind help.
Also this staff are trying to help the freelancer by the best way.
I respect his cooperation and help.
Very Pleaseured!

A+++++++++++++++++++++++++++

Date of experience: March 10, 2019
Malaysia
1 review
2 helpful votes
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Subscription problem
March 11, 2019

Its help solve my problem, where I get free subscription. But I failed to cancel because cut in information.

Date of experience: March 10, 2019
Oregon
1 review
2 helpful votes
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Jessica B.
March 11, 2019

I asked him about my account.
He answered kindly about my question.
If you have other question, i will contact with him.
Thanks

Date of experience: March 10, 2019
Pakistan
1 review
1 helpful vote
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Thanks Anastasia!
March 11, 2019

I relaly apperitiated Anastasia to help me some issues, and give me much time. I will wish all teh best in all his work and life.
Really Thanks

Date of experience: March 10, 2019
Pakistan
1 review
2 helpful votes
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Great communication
March 10, 2019

I was having some problem and i consult with support. However, Jade D. Handled my issue and solved very quickly and communication was great as well.

Date of experience: March 10, 2019
Romania
1 review
1 helpful vote
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Unresponsive Employer
March 10, 2019

Jessica B has been really helpful in explaining and guiding me through the issue I'm having.
Thank you!

Date of experience: March 9, 2019
Pakistan
1 review
0 helpful votes
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Lyndon S.
March 14, 2019

A very kind and experience person and was very humble to be and guides very well. Best representative i freelancer team has.
Very good.

Date of experience: March 9, 2019
Singapore
1 review
2 helpful votes
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Good explanation
March 10, 2019

The customer support officer cleared my doubts by explaining clearly. I am happy with the service provided by JESSICA. B

Date of experience: March 9, 2019
Belarus
1 review
0 helpful votes
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Jade D - helps me. He solved my question quickly. You have a great support service! Thanks for all!

Date of experience: March 9, 2019
India
1 review
0 helpful votes
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Very Much Helpful
March 10, 2019

Jade was very helpful and help me in my issue get resolved. I will be very thankful to her. Keep it up, Jade.
Thanks

Date of experience: March 9, 2019
Israel
2 reviews
4 helpful votes
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Stephanie M. Was a great help in my contest issues, and resolved it to my satisfaction. Couldn't ask for anything more from a support :)

Date of experience: March 9, 2019