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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I contacted freelancer support for my account issue
Rhian C. Was very kind and really helpful.
I really recommend Rhian C. As a great assistance.
Thank you very much.
Jade D. Helped me and resolved all the things what I was facing from last few days with my 2 employers, also he told me the best way how I can resolve the things my self if I face the same problem in future.
Macall C. Give a very clear explanation about the program, he has great communication skill, friendly, and quick response. Very helfpul
Carmen A. Was able to give me (in more than one occasion) a fast and precise solution for the questions I had at the time!
Jennifer M. Nice, fast, helpful, easy to understand. My problem was solved very fast and to my satisfaction. Thank you
So pleased with the way it looks and fits! The lace, and train, and sleeves are so pretty! The quality & professionalism are appreciated. We will certainly order from LaLaMira again!. Love it
Thanks to Mason D, respectfully, it really took me some time and gave me some good tips, thank you for the support.
Judith was very helpful. She handled my problem very professionally. I am very happy with her service. I wish her all the best.
I have a problem with the Freelancer project fees, but Ms. Frieda S can solve it in a very short time and I am really satisfied with her work. She is doing great job. I really appreciate her. Thank you very much.
I was having an confusion when I upgraded my personal profile to corporate profile. Claudia helped me to clarify my all doubts and shared some valuables link with me for my corporate account.
Thanks Claudia and Freelancer team for your support.
I talked with Claudia B. Regarding my problem. She provides me a good solution. I am very much satisfied.
Thank you very much for helping me. Honestly I am very shocked when I got email about subscription because I do not know what I have done when I am exploring Freelancer.com. I am glad Jade D help me. Thank you
Erwin C helped me to understand some queries. He was extremely good in terms of professionalism and answering. Thank you Sir.
They provide a great solution always. I am very happy with their support.
I was met Anastasia D today and got a perfect solution again.
Thank you so much A+++++++++
The agent quickly checked my contest and answered all my questions clearly and quickly. I would have made a mistake if I did not have a good explanation. Also, the agent provided a link to the instructions which are not as clear as the agent explained.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

