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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Edzel A.
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This is what customer service is all about, listening and understanding the scenario before responding and resolving the issue on hand! Kudos to this guy who helped me out with this long outstanding issue.

Date of experience: March 19, 2019
Albania
1 review
0 helpful votes
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The bestest
March 21, 2019

I contact them to chat online. Their answer were fast and very clear. I understand them and find a way to my problem. They are very polite and helpful. They helped me to find a solution very fast. Thank you very much!

Date of experience: March 19, 2019
Sri Lanka
1 review
0 helpful votes
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HIGHLY RECOMMENDED!
March 20, 2019

Nice and friendly experience! She understand my situation and gave me a good solutions for my problem. Highly Recommended!

Date of experience: March 19, 2019
Indiana
1 review
0 helpful votes
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Very supportive
March 23, 2019

Freelancer is customer friendly and the suuport executive name Mason is very supportive and he solved my Problem very smartly.

Date of experience: March 19, 2019
India
1 review
0 helpful votes
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Wonderful
March 19, 2019

Frieda S solved my issue in minutes i really appreciate the efoort and time he/she took Thanks a lot

Date of experience: March 19, 2019
Viet Nam
1 review
0 helpful votes
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Claudia B. Is best support agent
March 19, 2019

She was able to understand each and everything in proper manner. I hope freelancer.com will implement some changes that are very essential for healthy community.

Date of experience: March 19, 2019
Bangladesh
1 review
0 helpful votes
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Thanks you
March 19, 2019

Great experience with! Recommendations! Extremely helpful customer service! Thank you very much again.

Date of experience: March 19, 2019
Germany
1 review
0 helpful votes
Follow ele E.
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She was really helpful and polite,
And she help me with all the links and information about the plans.

Date of experience: March 19, 2019
Canada
1 review
0 helpful votes
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Oscar J. Great assistance provided
March 18, 2019

I am new at freelancer.com and Oscar cleared all my doubts immediately. As well, he shared useful links to be better informed and avoid any problem as a new user.
Thanks so much!

Date of experience: March 17, 2019
Oklahoma
1 review
0 helpful votes
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Great Support!
March 18, 2019

After seeking assistance from support staff regarding a request to communicate outside of the confines of the website, I was given very quick and prompt support. I wish all customer service support teams acted with such efficiency. Moreover, I was given information to help ensure that I acclimated thoroughly to the platform, and was given instruction on how to follow up in the event that this was necessary.

Date of experience: March 17, 2019
India
1 review
0 helpful votes
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Payment issue
March 18, 2019

Best support by him. Thanks again. Greate support given by them... amount issue with the fake freelancer. But they give a best support by them. And resolve the issue.

Date of experience: March 17, 2019
BO
1 review
0 helpful votes
Follow Huascar M.
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Very usefull help
March 18, 2019

I asked to help me with a scameer employer, and He understood the problem very good, and he helped me

Date of experience: March 17, 2019
Singapore
1 review
1 helpful vote
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Understanding
March 18, 2019

Well, it was my fault because i had forgot to cancel my free trial. The support team did not even put me into alot of trouble and just asked for my personal info. It was fast and i got back my refund. Thanks sir Sean R.

Date of experience: March 16, 2019
North Carolina
1 review
0 helpful votes
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Carmen A.
March 18, 2019

My experience was very pleasant. He or she took the matter very seriously and took care of the situation very efficiently.

Date of experience: March 16, 2019
Japan
1 review
0 helpful votes
Follow XiongJie B.
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Good Service
March 18, 2019

Hi. My name is XiongJie C.

Today I asked support team to solve my project fee problem.

Jessica B supported very well today.

I already checked to receive back project fee as bonus-usd type.

Thanks Jessica. Again.

I will contact support team when I need any help.

Best regards.

Date of experience: March 16, 2019
Mexico
1 review
0 helpful votes
Follow DAINZU W.
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Oscar J, very helpful
March 18, 2019

Hi! I found a lot of support with Oscar, he was accurate, helpful and supportive. Thanks you so much

Date of experience: March 16, 2019
Mexico
1 review
0 helpful votes
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Help with dashboard
March 18, 2019

I get really good help from Carmen A. When actually I felt very confused, she was patient and solved all my questions.

Date of experience: March 16, 2019
Australia
1 review
0 helpful votes
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Great
March 18, 2019

Carmen was super helpful and quick. A1. Couldn't have been any more helpful. No problems at all. Great service

Date of experience: March 16, 2019
India
1 review
0 helpful votes
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Excellent response.
March 17, 2019

It was very prompt and up to the point. Very helpful indeed! Excellently handled by Mr. Jade. Really appreciate the efforts taken by him. Thank you so much

Date of experience: March 16, 2019
India
1 review
0 helpful votes
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The support person replied me with the details of my questions very specifically. He have great attention and understanding of the clients and can get the person quickly and easily.

Date of experience: March 16, 2019