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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Marina B.
March 28, 2019

The wait to connect to an agent was a little long but Marina B. Was a great rep who tackled my problem head on and solved it in a timely manner. Freelancer is lucky to have her

Date of experience: March 27, 2019
GB
1 review
0 helpful votes
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Very helpful
March 27, 2019

I was having some confusion regarding payment and refund Charlotte helped me through that and provided me with all details I needed to clear my doubt as well as the links for the support, Thank you so much Charlotte for your great assistance.

Date of experience: March 27, 2019
Bangladesh
1 review
0 helpful votes
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Discussion about withdrawral
March 27, 2019

Jade D. Was an awesome helping hand. It was best conversation with. Also I hope, solution is coming soon. Thank

Date of experience: March 26, 2019
Algeria
1 review
0 helpful votes
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Satisfied with my care
March 26, 2019

Support did a great job didnt take long and problem solved and i am satisfied with my care...

Date of experience: March 25, 2019
Japan
1 review
1 helpful vote
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Customer support is great
March 26, 2019

Provided details about my claim and offered solutions within minutes. Very friendly and professional

Date of experience: March 25, 2019
Belgium
1 review
0 helpful votes
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More than just helpful support...
March 25, 2019

Well, first of all, she understood me, without me providing for my blood type or something like that (without too much of unnecessary details), and that means she knows what she is doing and that, that I didn't really expect to get on such crowded website...
So yeah, it was really good... quick work... no issues... good.

Highly recommended...!

Date of experience: March 25, 2019
India
1 review
0 helpful votes
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Thanks to Freida!
March 25, 2019

Freida was really helpful in solving my issue! She was really patient to listen to me and helped me right away. Thanks so much again Freida!

Date of experience: March 25, 2019
Nepal
1 review
0 helpful votes
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I had some problem related to a payment dating 4 years back and i was really frustrated but Stephanie M. Was more than helpful.

Date of experience: March 24, 2019
India
1 review
0 helpful votes
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Awesome
March 25, 2019

It was awesome to work on freelancer.com best platform for freelancers I have found so far.
Thank you very much.

Date of experience: March 24, 2019
India
1 review
0 helpful votes
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Team I did have a conversation with 3 of your chat team with Jade at the end, did not note the names of the previous two

Thank you all the 3 - appreciate your time and your support

All of You rock and are superstars by my book today

Warm regards

Date of experience: March 23, 2019
Poland
1 review
0 helpful votes
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Good and quick response
March 24, 2019

Good and quick response. And a good understanding of the bad situation with the project. Putting a highest score on it

Date of experience: March 22, 2019
New York
1 review
0 helpful votes
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Refund help
March 24, 2019

I love that she took the time to explain to my process and I respect the help that I receive as well.

Date of experience: March 22, 2019
Singapore
1 review
6 helpful votes
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Do not deposit or wire funds with Freelancer. When projects are undelivered they do not care and do not respond to feedback. When you try to withdraw your remaining funds that is left unused (because project needs to be forfeited), they will find ways to stop you from withdrawing your money. They will wait for weeks before asking you for obsolete details such as a bank statement from a few years ago even though you have proof of other or more recent deposits wired using same account. They simply have no intention of paying your money back. It's a scam.

Date of experience: March 21, 2019
Pakistan
1 review
0 helpful votes
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Great Support team!
March 21, 2019

Freelancer.com has a great support team. They always respond fastly and are very helpful. Today I had a project payment issue and Frieda helped me resolve that issue. Thankyou

Date of experience: March 21, 2019
India
1 review
0 helpful votes
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Katie is really supportive executive who listen to my queries and concern and provided real support and resolved all my queries and doubt.

Keep the good work.

Thanks

Date of experience: March 21, 2019
India
1 review
0 helpful votes
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As always helped to solve an issue
March 21, 2019

I had completed a project and had some issue regarding payment and invoicing.
I had created an invoice but was unable to link it with the payment.
This had happened for the first time and I needed some help so I had contacted them.
Jade D. Was the person I talked to. She helped me with solving the issue in speed.
I am very thankful to her and to the freelancer support team.
Thank you very much again.

Date of experience: March 21, 2019
Florida
1 review
0 helpful votes
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IP questions
March 21, 2019

Carmen A. Answered all of our question regarding the IP while doing a contest, now we are clear and have peace of mind

Date of experience: March 20, 2019
Ukraine
1 review
0 helpful votes
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Thank you!
March 21, 2019

I am very grateful to Frieda S. For helping me in my request. Everything was done quickly and professionally. Thank you very much!

Date of experience: March 20, 2019
Pakistan
1 review
0 helpful votes
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Budget Rate issue
March 21, 2019

My employer give me 5 star rating but my budget rate start showing 33%, when i contacted support and they help me... thanks

Date of experience: March 20, 2019
Australia
1 review
1 helpful vote
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Jade was great with answering my questions and providing good solutions. I was able to quickly resolve both of my issues and get clarity on moving forward. Thanks very much!

Date of experience: March 20, 2019