Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
1 helpful vote
Follow Josie O.
Unfollow Josie O.
Share Review
Report Review

Excellent
April 3, 2019

I got my experience very good. And found Josie G. Worth for this discussion. I needed to be in connection with my recruiter (the Freelancer Staff), who was offline for a long time. Josie G helped me to be connected my recruiter staff within a great time.

Date of experience: April 3, 2019
Canada
1 review
0 helpful votes
Follow Sun M.
Unfollow Sun M.
Share Review
Report Review

Great Service From Josie G
April 3, 2019

It was very helpful.
Josie G help me a lot.
He understood instantly and solved issue quickly.
Great service really.

Date of experience: April 2, 2019
India
1 review
2 helpful votes
Follow Riktick W.
Unfollow Riktick W.
Share Review
Report Review

Very happy
April 2, 2019

I am very happy with there service, they are very helpful. I am very happy to work as a freelancer with them, thank you very much...

Date of experience: April 2, 2019
Romania
1 review
1 helpful vote
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Amazing support
April 2, 2019

This is my second time using Freelancer support, and I am really satisfied with the kindness and the patience the agents have. All supports must take them as a model! Top work.

Date of experience: April 2, 2019
North Macedonia
1 review
1 helpful vote
Follow Dejan P.
Unfollow Dejan P.
Share Review
Report Review

My first freelancer project
April 2, 2019

As i had a great idea for a new project, i turned to freelancer.com to realization. The staff that i had every day contact ( Ramona S.) and my freelancer (dreamappsolution) were more than nice and profesional. The experience was 10 out of 10, and i would come again the next time i have a project to do.

Date of experience: April 2, 2019
Japan
1 review
0 helpful votes
Follow Zhenqiang J.
Unfollow Zhenqiang J.
Share Review
Report Review

Best experience with Bailey E.
April 2, 2019

I solved my problem with Bailey E, freelancer.com staff.
I encountered difficut issue, so I contacted to support team.
Then, Bailey E helped me kindly, and solved my issue wonderfully, and I am happy with this staff.
I really thumb up this staff in this platform, and I confirm anybody can solve his issue with this staff.
Once again, I appreciate to your kind help.
Sincerely.
Nanji Zhao.

Date of experience: April 2, 2019
GB
1 review
0 helpful votes
Follow aaliyah B.
Unfollow aaliyah B.
Share Review
Report Review

Jade d 2 really eased my stress
April 1, 2019

I was so scared about my situation as I was new to freelancer but she really calmed me down and explained everything well

Date of experience: April 1, 2019
Singapore
1 review
0 helpful votes
Follow SP S.
Unfollow SP S.
Share Review
Report Review

Prompt to solve out problem
April 1, 2019

Just chat with Mason and Mason prompt to solve out my problem in a short time! It also giving me a great live chat experience with him. Thank you Mason!

Date of experience: April 1, 2019
Japan
1 review
0 helpful votes
Follow jp E.
Unfollow jp E.
Share Review
Report Review

I made a mistake due to lack of understanding in the system, but he helped me through the proper procedure.

Date of experience: April 1, 2019
India
1 review
0 helpful votes
Follow Soumen B.
Unfollow Soumen B.
Share Review
Report Review

Wonderful experience
April 1, 2019

I have contacted with support team regarding my membership upgrade issue. The issue is owned by Mary. She guide me with plan details & offer annual membership with discounted rate.
Also change my plan according to need.

I'm very happy with her support & ownership by sharing insight as well as change the plan instantly.

Date of experience: April 1, 2019
KR
1 review
0 helpful votes
Follow Ge S.
Unfollow Ge S.
Share Review
Report Review

AMAZING HELP
April 1, 2019

Jade he is great helper and he help me a lot with my issue and im really satisfied, thank you so much.

Date of experience: April 1, 2019
Argentina
1 review
0 helpful votes
Follow Isabel D.
Unfollow Isabel D.
Share Review
Report Review

Refund
April 1, 2019

I have been very well looked after by Josie. He was very kind and quick.
It was a pleasure for me to have been well taken care of by Josie.
Thank you!

Date of experience: April 1, 2019
BA
1 review
0 helpful votes
Follow Ivona V.
Unfollow Ivona V.
Share Review
Report Review

Payment issues
April 1, 2019

Two employers did not complete the payment so I have contacted support to assist on the issue. They have been very helpful and managed to contact them.

Date of experience: April 1, 2019
Hong Kong
1 review
0 helpful votes
Follow Lina Y.
Unfollow Lina Y.
Share Review
Report Review

Good Customer Support
April 1, 2019

Their support was great! I contacted them several times so far, and all were great. I would love to share this experience with any other people.
Thanks again!

Date of experience: April 1, 2019
MD
1 review
0 helpful votes
Follow Anna Z.
Unfollow Anna Z.
Share Review
Report Review

Withdrawing cash
April 1, 2019

I have needed to get my cash back! It's succeeded
The person who assisted me and helped me a lot is Mason. I appreciate his quick response and professionalism. Thanks him a lot

Date of experience: April 1, 2019
India
1 review
0 helpful votes
Follow Sharad B.
Unfollow Sharad B.
Share Review
Report Review

Nice experience with Jade
April 1, 2019

One of the best agent I've ever met on freelancer. Very supportive and easy to communicate with. Resolved my problem in few minutes..

Date of experience: March 31, 2019
Indonesia
1 review
1 helpful vote
Follow Ali M.
Unfollow Ali M.
Share Review
Report Review

Fast. Friendly. Satisfied.
April 1, 2019

I wanted to reopen my account. Thanks to Sean R. Who helped me to reopen my account in no time.

Thanks Sean for helping me.

Date of experience: March 30, 2019
India
1 review
0 helpful votes
Follow Narendhiran Q.
Unfollow Narendhiran Q.
Share Review
Report Review

Graphic Design
April 1, 2019

I chat with my doubtful questions to solve them.It clearly solved with beautiful answers... Super experience. Thank you

Date of experience: March 30, 2019
Viet Nam
1 review
0 helpful votes
Follow True O.
Unfollow True O.
Share Review
Report Review

Best support
April 1, 2019

Very good support form Him. So Kind. I'm a newbie and couldn't identify my bank card. Great help from him. Thank you

Date of experience: March 29, 2019
Ghana
1 review
0 helpful votes
Follow Oluwasanmi F.
Unfollow Oluwasanmi F.
Share Review
Report Review

Prompt and professional
March 31, 2019

Had an issue with my freelancer account, I reached out on their support site and Josie G handled my issue Josie G. Was polite and professional.

Date of experience: March 29, 2019