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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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My Thanks to Miss D.
January 28, 2019

Anastasia D. Was very kind, understanding and helpful. I am very grateful for her help. I love this platform for many reasons and helpful online assistance is one of them.

Date of experience: January 27, 2019
India
1 review
1 helpful vote
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ISSUE WITH EMPLOYER
January 28, 2019

I HAD VERY GOOD EXPERIENCE WITH Michelle A.HE WAS TOLD ME HOW TO ACCEPT PROJECTS AND HOW TO AVOID FRAUDULENT PROJECTS ON THIS WEBSITE.

Date of experience: January 27, 2019
North Macedonia
1 review
0 helpful votes
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Your support agent was amazing!
January 28, 2019

Stephanie M. Has been extremely helpful as a live chat customer support agent today. They were professional and answered all the questions I asked perfectly.

Date of experience: January 27, 2019
Australia
1 review
0 helpful votes
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Query resolved
January 28, 2019

Michelle A was great. She was able to quickly resolve my query and provided me with all the information I needed. She was very helpful.

Date of experience: January 26, 2019
Philippines
1 review
0 helpful votes
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Oscar's sevice
January 28, 2019

Oscar was outstanding and patient. I could not ask for more. I would have to say that he is better than most of the people I have chatted with that do online support.

Date of experience: January 26, 2019
Azerbaijan
1 review
0 helpful votes
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Perfect!
January 28, 2019

Excellent help in a very short period of time, very responsive and kind and patient. Deserves a raise!

Date of experience: January 26, 2019
Bangladesh
1 review
0 helpful votes
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Best Agent
January 28, 2019

Great agent. He is very helpful. And i got my full support form him with a short time. Have a nice day my dear.

Date of experience: January 26, 2019
Cote D'ivoire
1 review
0 helpful votes
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Michelle A's advice
January 28, 2019

Michelle A helped me this morning to understand why and how I could solve the problems of identifying my freelance account. I really appreciate his help for his pragmatism and speed of execution

Date of experience: January 26, 2019
Greece
1 review
0 helpful votes
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Five stars for freelancer.com!
January 27, 2019

I am very excited working with freelancer.com! Many job opportunities and Excellent support! Is my favorite!

Date of experience: January 25, 2019
India
1 review
0 helpful votes
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Bailey E has addressed my issues very well.
As this was my first experience to award my project over Freelancer,
As I was not able to get my project update from the freelancer whom I have awarded my project.
But Bailey has understood my issue quickly and immediately provide me the solution by talking with both are parties,
Thank you very much, Bailey and team freelancer.
Now I don't have any issue to award my other projects over freelancer.com
Because really you guys care a lot.
Thanks

Date of experience: January 25, 2019
Nigeria
1 review
0 helpful votes
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I have a good time working on freelancer to earn money and they have good and friendly customer services.

Date of experience: January 25, 2019
New Zealand
1 review
0 helpful votes
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Great support
January 27, 2019

Marina was quick to understand the problem I was having giving feedback to a freelancer. She was also very quick to resolve the problem.

Date of experience: January 25, 2019
Wisconsin
1 review
0 helpful votes
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Freelancer Support
January 27, 2019

Bailey was very helpful and I will definitely be returning because of her. Great customer service. Professional and courteous.

Date of experience: January 25, 2019
India
1 review
0 helpful votes
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Stephanie was very good
May 5, 2021

Once again amazing support by freelancer support staff. They know what is the problem of client and how they are supposed to solve.

Date of experience: January 24, 2019
Bangladesh
1 review
0 helpful votes
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Nice support Team
January 27, 2019

Very good man He has solved all my problems very quickly. I am very satisfied with his work. I think it is good for everyone and can create adverse environment for work which is very important.

Date of experience: January 24, 2019
Egypt
1 review
0 helpful votes
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Great experience
January 27, 2019

- my problem has been resolved so easy by chatting with Mariana B. Thank you very much. Appreciated

Date of experience: January 24, 2019
Bangladesh
1 review
0 helpful votes
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Carmen A. Was Great
January 27, 2019

Carmen A. Tried to answer my every question though it was out of his concern but he tried his level best. Thank you

Date of experience: January 24, 2019
RU
1 review
0 helpful votes
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Betty helped me a lot
January 27, 2019

Betty is a wonderful specialist who politely and quickly helped me solve the problem. Thank you very much!

Date of experience: January 24, 2019
California
1 review
0 helpful votes
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Love that you can chat w/ their staff
January 27, 2019

I spoke to Marina B she was knowledgeable and answered my questions in a matter of seconds. This made me confident in using this site.

Date of experience: January 24, 2019
Chile
1 review
0 helpful votes
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In CD, Betty was very kind with me
January 27, 2019

She was really kind and fast solving my problem. Betty was one of the best customer service that I have use it.

Date of experience: January 24, 2019