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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Ms. Judith J. Give me very good support and help me to solve my issue, about job comission charge.
I feel so happy.
I had a chat with Claudia B. She was very nice and she gave me a lot of details about my experience with Freelancer.
Really found a way from really difficult issue! I cant Explain how much it helped me through issue!
Frieda was quick then I expected. She understood and solved my problem very fast. I am very impressed and happy.
People are really good in Response.and very needfull for the customers.It is very hepful for me and Thank you so much for Marina who helped me a lot.
Thank you so much.
My emploter disconected for days since I uploaded the project final files.
Michelle helps me sending him a message.
I did not think support was that fast and convenient. Thank you very much!
Thank you again for 100 characters
Really Nice Charlotte B. (support) he helps me very easily and smoothly, understand very easy all thing,
Thank you so much for your help.
After several attempts to cancel my free trail. I contacted online chat support and was told at the beginning that it was still showing active. I was given a link to use to go cancel it again. The link took me to the same place I had already been each time. I asked support to cancel for me and send me confirmation. She then directed me to a more specific area in the link that still did not show the trial having been cancelled. I'm told to disregard to invoice. After this went on for to long, I closed my account. I've never had a company not give me any type of confirmation that a subscription was successfully cancelled. Feels very shady to me.
Dear.
I had some problem for making my app.
So I asked to the freelancer support team, and they response very kindly.
Thanks for your kind.
Michelle A. Doing a great job perfectly. I love support team service. I also love freelancer.com this is the platform where people show his/her own talent
The support was quite fast and great. I was tensed about the mistake I did while opting for the plan. Thanks, Marina, she did solve the problem without any hiccups.
She was really helpful and assisted me on solving my issue in a quickly and accurate way. If I ever need support on Freelancer again, I hope it's Marina who helps me!
I must say that the support team at Freelancer.com is very professional and functional. I have chatted with 3 times this week with their stuff and was amazed by their service. A+
He was very helpful and I felt he was committed to my problem. It gave me hope that my problem is solved
I contacted freelancer live chat for the first time, It was really good and fast, I really really appreciate the help from support.
Had some slight issues which were sorted out straight away by mark g (admin)
Great product and service.
Was charged and asked for a refund and they promised to do that. I am waiting patiently for the refund to reflect in my bank statement
Excellent. The customer support is the best. Polite keen and ready to help and i have really enjoyed the interacting with TROY. C
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

