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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Support by Judith J.
January 27, 2019

Ms. Judith J. Give me very good support and help me to solve my issue, about job comission charge.

I feel so happy.

Date of experience: January 24, 2019
Morocco
1 review
0 helpful votes
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Help and Assistance Service
January 27, 2019

I had a chat with Claudia B. She was very nice and she gave me a lot of details about my experience with Freelancer.

Date of experience: January 24, 2019
India
1 review
0 helpful votes
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Stephanie Really helped me out
January 24, 2019

Really found a way from really difficult issue! I cant Explain how much it helped me through issue!

Date of experience: January 24, 2019
India
1 review
0 helpful votes
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Excellent Support
January 24, 2019

Frieda was quick then I expected. She understood and solved my problem very fast. I am very impressed and happy.

Date of experience: January 24, 2019
New York
1 review
0 helpful votes
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Nice People
January 24, 2019

People are really good in Response.and very needfull for the customers.It is very hepful for me and Thank you so much for Marina who helped me a lot.
Thank you so much.

Date of experience: January 24, 2019
Spain
1 review
0 helpful votes
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Employer not connected for days
January 24, 2019

My emploter disconected for days since I uploaded the project final files.
Michelle helps me sending him a message.

Date of experience: January 24, 2019
Viet Nam
1 review
0 helpful votes
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Excellent support
January 24, 2019

I did not think support was that fast and convenient. Thank you very much!
Thank you again for 100 characters

Date of experience: January 23, 2019
India
1 review
1 helpful vote
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Project fee refund
January 24, 2019

Really Nice Charlotte B. (support) he helps me very easily and smoothly, understand very easy all thing,
Thank you so much for your help.

Date of experience: January 23, 2019
Texas
1 review
2 helpful votes
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After several attempts to cancel my free trail. I contacted online chat support and was told at the beginning that it was still showing active. I was given a link to use to go cancel it again. The link took me to the same place I had already been each time. I asked support to cancel for me and send me confirmation. She then directed me to a more specific area in the link that still did not show the trial having been cancelled. I'm told to disregard to invoice. After this went on for to long, I closed my account. I've never had a company not give me any type of confirmation that a subscription was successfully cancelled. Feels very shady to me.

Date of experience: January 23, 2019
Ohio
1 review
0 helpful votes
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To Freelancer support Team
January 24, 2019

Dear.
I had some problem for making my app.
So I asked to the freelancer support team, and they response very kindly.
Thanks for your kind.

Date of experience: January 23, 2019
Bangladesh
1 review
0 helpful votes
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Amazing support
January 24, 2019

Michelle A. Doing a great job perfectly. I love support team service. I also love freelancer.com this is the platform where people show his/her own talent

Date of experience: January 23, 2019
Hong Kong
1 review
0 helpful votes
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Fast service Marina
January 23, 2019

The support was quite fast and great. I was tensed about the mistake I did while opting for the plan. Thanks, Marina, she did solve the problem without any hiccups.

Date of experience: January 22, 2019
Israel
1 review
0 helpful votes
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Frieda
January 23, 2019

Frieda was very helpful and very nice. She understood my problem in a quick way and helped me accordingly.
This site has a great support.

Date of experience: January 22, 2019
Brazil
1 review
0 helpful votes
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Support Chat Session with Marina
January 23, 2019

She was really helpful and assisted me on solving my issue in a quickly and accurate way. If I ever need support on Freelancer again, I hope it's Marina who helps me!

Date of experience: January 22, 2019
Serbia
1 review
0 helpful votes
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Freelancer Support
January 23, 2019

I must say that the support team at Freelancer.com is very professional and functional. I have chatted with 3 times this week with their stuff and was amazed by their service. A+

Date of experience: January 22, 2019
Argentina
1 review
0 helpful votes
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Very friendly and helpful
January 23, 2019

He was very helpful and I felt he was committed to my problem. It gave me hope that my problem is solved

Date of experience: January 22, 2019
Pakistan
1 review
0 helpful votes
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Fast and resposive
January 23, 2019

I contacted freelancer live chat for the first time, It was really good and fast, I really really appreciate the help from support.

Date of experience: January 22, 2019
GB
1 review
0 helpful votes
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Fantastic service
January 22, 2019

Had some slight issues which were sorted out straight away by mark g (admin)
Great product and service.

Date of experience: January 22, 2019
Nigeria
1 review
0 helpful votes
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Pleased
January 22, 2019

Was charged and asked for a refund and they promised to do that. I am waiting patiently for the refund to reflect in my bank statement

Date of experience: January 22, 2019
Kenya
1 review
0 helpful votes
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Credit card authentication
January 22, 2019

Excellent. The customer support is the best. Polite keen and ready to help and i have really enjoyed the interacting with TROY. C

Date of experience: January 21, 2019