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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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I am a first timer here, but it has been smooth so far, support has been good. Many useful features are missing which if added can add value to the site, e.g. ability to see only the shortlisted bids. Can see hidden, unrated etc, but not the shortlisted ones. There are many more... but overall a great site already!

Date of experience: January 21, 2019
India
1 review
0 helpful votes
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Awesome
January 22, 2019

Suzanne was tremendously helpful and quick in understanding the issue as well. The solution provided were also quick and effective

Date of experience: January 21, 2019
Tunisia
1 review
0 helpful votes
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Wire transfer problem
January 22, 2019

Josie G. Was really helpful and got me fixed a wire transfer issue! Thank him and thank freelancer.com too.

Date of experience: January 21, 2019
Pakistan
1 review
0 helpful votes
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Refund
January 22, 2019

Freelancer support team is very much helpful, it was very much good experience, I can't tell in words how much they helped me.

Date of experience: January 21, 2019
India
1 review
0 helpful votes
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Job Scam
January 21, 2019

I am new to freelancer and i wanted to try some new projects. I chose one employer expressing my interest. The next thing I know i was into a chat on freelancer with this employer. He provided me his personal email address and he sent me all the details along with some payment I needed to make, which looked inappropriate. So I contacted customer support with Jade on the line. He helped me in tracing that project. It was marked as red flag. For a second, i thought i should make the payment. But as he traced the details with the help of the email address, he told me the account closed.

Date of experience: January 21, 2019
Philippines
1 review
0 helpful votes
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Awesome Customer Support
January 21, 2019

Jade D. Is an awesome support rep, was able to help me and solve my concerns right away. She didn't take long to respond to my concerns and even gave me tips so that the problem won't happen again

Date of experience: January 20, 2019
Singapore
1 review
0 helpful votes
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Good assistance.
January 21, 2019

Very nice and patient.
Prompt response and correct answer always.
Would be pleasure working in here.

Highly recommended.

Date of experience: January 20, 2019
Egypt
1 review
1 helpful vote
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Excellent
January 21, 2019

Lyndon S. Gave me a perfect service,
He helped me until I did all what I need.
He's a good person.
Thanks Freelancer.

Date of experience: January 20, 2019
Ukraine
1 review
0 helpful votes
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I think, there are a lot of questions, which freelancer support facing. And surely, they are able to help with each one.

Date of experience: January 20, 2019
Nigeria
1 review
0 helpful votes
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Freelancer.com support
January 21, 2019

Thanks Erwin for providing me a timely support in freelancer.com. The issue was addressed. You are one of the best.

Date of experience: January 20, 2019
Ukraine
1 review
0 helpful votes
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Nice and full support
January 21, 2019

Despite of my weak english language level support helped me to solve my issue.
Thanks and have a nice day.

Date of experience: January 20, 2019
India
1 review
0 helpful votes
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Awesome customer support.
January 21, 2019

I really have great experience with freelancer support. Everytime i contact them they help me with lots of different things regarding freelancer account. Really appreciate. Thank you so much for your great help :)

Date of experience: January 19, 2019
Hong Kong
1 review
0 helpful votes
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The employer was keeping on complaining again and again after a few months for an already completed task which leads my account to be restricted on the platform. I explained the situation to Carmen she had a look at the chat and understood the frustration I was going on in my morning. It took no time for her to resolve the issue and remove the restriction.

Date of experience: January 19, 2019
Canada
2 reviews
0 helpful votes
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Jade D. Is a good agent.
January 21, 2019

Jade, was really helpful in conveying the matter i was having in a
Courteous and understanding way. I felt like i was protected and understood.
Thanks Jade!

Date of experience: January 19, 2019
India
1 review
0 helpful votes
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Satisfied
January 21, 2019

Freelancer resolved my issue quickly.
I am very happy for the support that they have provided.
Much obliged.

Date of experience: January 19, 2019
India
1 review
0 helpful votes
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Refund isuue
January 21, 2019

I received great help from a freelancer customer desk. It was really short and simple. I want to thank Michelle A. For helping me out.

Date of experience: January 19, 2019
New Zealand
1 review
0 helpful votes
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Refund was a breeze
January 23, 2019

The site does not allow refund option, talking with Barry he processed my refund straight away, he was friendly and great to chat with, Thanks Barry

Date of experience: January 18, 2019
Egypt
1 review
0 helpful votes
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Betty T.
Really she helped me solve my problem
Ty Betty T.
I'll go back again to chating with Betty T. If i have any problem
Thx alot for all team FreeLancer

Date of experience: January 18, 2019
Nicaragua
1 review
0 helpful votes
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The chat agent Lou, answered all my questions in a timely manner and resolved my issue, excelent service, I hope he gets a reward for that! :)

Date of experience: January 18, 2019
India
1 review
0 helpful votes
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Thanks Michelle
January 20, 2019

Thanks Michelle. I am waiting for dispute resolution. I hope Freelancer will check all detail and then take correct decision.

Date of experience: January 18, 2019