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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bulgaria
1 review
0 helpful votes
Follow Sotir Z.
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Great communication and easy to follow conversation + steps for the solving of the issue. Thanks for the prompt resolution!

Date of experience: January 17, 2019
California
1 review
0 helpful votes
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Betty
January 18, 2019

Well, I contacted Freelancer to explain/verify the situation of having an project interview offline, how to verify that the companies of potential projects were valid... etc. Betty confirmed Freelancer's policies and the steps to take - So Great Experience

Date of experience: January 17, 2019
Ukraine
1 review
0 helpful votes
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The best agent, the best support team, the best site freelancer.com. Helps with many things and give many advices.

Date of experience: January 17, 2019
Australia
1 review
0 helpful votes
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Very happy with the service
January 18, 2019

I appreciate the special requests that were accepted and their communication skills were very good, Troy was the agent I spoke to and his quick replies and service is recommended to anyone that needs help and support on here.

Date of experience: January 17, 2019
Argentina
1 review
0 helpful votes
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Excelente
January 18, 2019

Muy buena atención
Excelente predisposición y respuesta
Muy buena atención
Excelente predisposición y respuesta

Date of experience: January 17, 2019
India
12 reviews
18 helpful votes
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Noah S Sir is best Support team best
January 20, 2019
Updated review

Chat support team Noah sir best this is our first time converstaion regarding my doubts n he took time and helped me to send me proper information. Thanks for Live support always helpfull

Date of experience: January 17, 2019

Phoebe C madam is great
June 5, 2018
Previous review

She trusted me and and listen my all word and solved all solution thank u freelancer.
I always recommend freelancer for everyone

Date of experience: June 5, 2018
Viet Nam
1 review
0 helpful votes
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Great Support from Noah
January 18, 2019

She(he) was very patient and helpful on helping me with my issue. Outstanding Experience! Thanks a lot!

Date of experience: January 17, 2019
India
1 review
0 helpful votes
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Excellent
January 18, 2019

Bailey is one of the best agent who help me until my issue resolve. I really really get very very much and convenient help to resolve my problem.

Date of experience: January 17, 2019
Brazil
1 review
0 helpful votes
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Suporte Frieda S.
January 18, 2019

Super atenciosa. Bem didática e vai no ponto do problema.

Obrigado pela atenção. Todos os apoios poderia ter essa mesma tratativa que seriamos muito bem recepcionados.

Date of experience: January 17, 2019
Japan
1 review
0 helpful votes
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Very kind and great agent!
January 18, 2019

Carmen A. Heard my complaintion very carefully and understood fully.
He did everything that he can help me. I want all agents to be like him
Thank you

Date of experience: January 16, 2019
Argentina
1 review
0 helpful votes
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The best
January 18, 2019

Great help and support. She's been so kind and patient. I hope all people will work like Carmen. Highly recommended person.

Date of experience: January 16, 2019
Colombia
1 review
0 helpful votes
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Good and fast assistance
January 18, 2019

Service was like i was expecting, fast solution, and communication with the assistance was really good

Date of experience: January 16, 2019
India
1 review
0 helpful votes
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Great Work by the support team
January 18, 2019

The support team was very helpful and took necessary actions quickly. They listened and understood to all what I said and took immediate actions accordingly. Thank you, team.

Date of experience: January 16, 2019
Canada
1 review
0 helpful votes
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My favourite support staff (yet)
January 18, 2019

Cyril C and Benny S are the best support clerks I have got so far! They are quick and effective with their replies.

Date of experience: January 16, 2019
Australia
1 review
0 helpful votes
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Betty T
January 18, 2019

Thankyou Betty for dealing with multiple questions and answering them throughly so it was easy to understand

Date of experience: January 16, 2019
Canada
1 review
0 helpful votes
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Great help. Made my day :)
January 18, 2019

I would like to thank Benny for great support and patiently responding to my questions. Thank you :)

Date of experience: January 16, 2019
Bangladesh
1 review
1 helpful vote
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Reporting bid
January 16, 2019

This is a great market place. I'm satisfied with working in the marketplace. Their support team is very good... Thanks

Date of experience: January 16, 2019
BA
1 review
0 helpful votes
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Chat support
January 16, 2019

I had a problem with the project I accepted at freelancer.com
After the project was accepted, a problem apeared, and I contacted the Chat support. Baily got back to me and was more than helpful. My problem is solved in just a few minutes. Great job people!

Date of experience: January 16, 2019
South Africa
1 review
0 helpful votes
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Jade superstar
January 16, 2019

Jade helped me with an issue in a matter of seconds! I was like she was in the room with me, staying patient and resolving. Rocking.

Date of experience: January 16, 2019
Afghanistan
1 review
0 helpful votes
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Chat
January 16, 2019

I chatted with Michelle A and I got good and sufficient answers. So I am happy with freelancer chat box because they always give us good response and solves our problems which we have with freelancer.com specially for those who are new in this site. Thanks

Date of experience: January 16, 2019