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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Great communication and easy to follow conversation + steps for the solving of the issue. Thanks for the prompt resolution!
Well, I contacted Freelancer to explain/verify the situation of having an project interview offline, how to verify that the companies of potential projects were valid... etc. Betty confirmed Freelancer's policies and the steps to take - So Great Experience
The best agent, the best support team, the best site freelancer.com. Helps with many things and give many advices.
I appreciate the special requests that were accepted and their communication skills were very good, Troy was the agent I spoke to and his quick replies and service is recommended to anyone that needs help and support on here.
Chat support team Noah sir best this is our first time converstaion regarding my doubts n he took time and helped me to send me proper information. Thanks for Live support always helpfull
She trusted me and and listen my all word and solved all solution thank u freelancer.
I always recommend freelancer for everyone
She(he) was very patient and helpful on helping me with my issue. Outstanding Experience! Thanks a lot!
Super atenciosa. Bem didática e vai no ponto do problema.
Obrigado pela atenção. Todos os apoios poderia ter essa mesma tratativa que seriamos muito bem recepcionados.
Carmen A. Heard my complaintion very carefully and understood fully.
He did everything that he can help me. I want all agents to be like him
Thank you
Service was like i was expecting, fast solution, and communication with the assistance was really good
The support team was very helpful and took necessary actions quickly. They listened and understood to all what I said and took immediate actions accordingly. Thank you, team.
Cyril C and Benny S are the best support clerks I have got so far! They are quick and effective with their replies.
I would like to thank Benny for great support and patiently responding to my questions. Thank you :)
This is a great market place. I'm satisfied with working in the marketplace. Their support team is very good... Thanks
I had a problem with the project I accepted at freelancer.com
After the project was accepted, a problem apeared, and I contacted the Chat support. Baily got back to me and was more than helpful. My problem is solved in just a few minutes. Great job people!
Jade helped me with an issue in a matter of seconds! I was like she was in the room with me, staying patient and resolving. Rocking.
I chatted with Michelle A and I got good and sufficient answers. So I am happy with freelancer chat box because they always give us good response and solves our problems which we have with freelancer.com specially for those who are new in this site. Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

