Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Helped me in my problem and also gave me some advice on how to overcome it in the future. Told me few things about freelancer I didn't know. Thank you very much for the help.
The freelancer.com staff have always been helpful and resolved any concerns I might have in an expedient manner.
I had very good experience. I get lot's of help by this. After this if any problem i'll get back freelancer live support. It really useful.
I've upgraded my free 30 trial membership for professionals to avoid having a backlog of payment so that I can earn some money to make up for this payment!
Freelancer.com is the most clean.
And the service of support team is also helpful.
I love this site very much.
Thank you.
I'm new to the freelancer. So I accidentally sent a project. My money was financed. Then I was very upset. Mr. David helped a lot to get it back down. Thank you very much.
Shes very helpful to give any answer. I have asked question continuously and shes helped me. Great job.
Thank you Kayla
Betty from General Support helps me today to understand some issues I have here. She provides me some fast and professional answers.
My english is not good but they really undestand me.
And provide me the detail what i have to do thank you..
I had questions regarding a possible scam and was offered reassurance that the situation will be handled and was provided information on how to avoid scams in the future. Betty was great and helped a lot!
Great Customer Service experience with Eric S. The customer service Eric provided seperated Freelancer and Upwork. I like Freelancer better and Eric was a big reason, he took the time to get an answer, and the response shows freelancer cares about their customers.
Freelancer support team helped me very quickly on this issue and the help was very effective. The Intro member plan was cancelled and the money was refunded so that I can freely activate my new Plan i. E Basic member plan. I am very happy. Thank you freelancer support team
I'm 100% Satisfied with the support given to me to resolve my problem. I was accepted a job proposal which is not real and 25$ fee was applied to me. Talked with support Agent Frieda and got my problem resolved and refunded the fee In no time ;)
Stephanie M was a great help in answering my questions regarding the bidding process. 10/10 for the support.
Working on this portal / site is truly genuine and amazing. 100% very good site to work with. Reliable website.
Freelancer is delivering excellent customer service. They doing great job i like that and i'm so happy.
Lou C helped me clarify an issue that was could have lost me money and even went as far as giving me advice to avoid getting in similar situations in future. He was very helpful
I was chatting to Kayla and she provided me the information that I needed. I'm new to this site and she saved me from spending a hundred bucks for non legit client! Great experience!
I needed to change my phone number Carmen A. Stopped the verification pending ID she was effective and kind she was the most wonderful agent i have ever get in touched with! I am so glad you have her! YOU MUST MOVE UP THIS GIRL CARMEN A.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

