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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Excellent support from Kayla B
January 16, 2019

Helped me in my problem and also gave me some advice on how to overcome it in the future. Told me few things about freelancer I didn't know. Thank you very much for the help.

Date of experience: January 15, 2019
Georgia
1 review
0 helpful votes
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The freelancer.com staff have always been helpful and resolved any concerns I might have in an expedient manner.

Date of experience: January 15, 2019
Bangladesh
1 review
0 helpful votes
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Grate Help
January 16, 2019

I had very good experience. I get lot's of help by this. After this if any problem i'll get back freelancer live support. It really useful.

Date of experience: January 15, 2019
Washington
1 review
0 helpful votes
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Great service!
January 16, 2019

I've upgraded my free 30 trial membership for professionals to avoid having a backlog of payment so that I can earn some money to make up for this payment!

Date of experience: January 15, 2019
Japan
1 review
0 helpful votes
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Awesome site.
January 16, 2019

Freelancer.com is the most clean.
And the service of support team is also helpful.
I love this site very much.
Thank you.

Date of experience: January 15, 2019
Sri Lanka
1 review
2 helpful votes
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Excellent support service
January 18, 2019

I'm new to the freelancer. So I accidentally sent a project. My money was financed. Then I was very upset. Mr. David helped a lot to get it back down. Thank you very much.

Date of experience: January 14, 2019
India
1 review
0 helpful votes
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Very helpfull
January 16, 2019

Shes very helpful to give any answer. I have asked question continuously and shes helped me. Great job.

Thank you Kayla

Date of experience: January 14, 2019
Romania
1 review
0 helpful votes
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Great support from Betty
January 16, 2019

Betty from General Support helps me today to understand some issues I have here. She provides me some fast and professional answers.

Date of experience: January 14, 2019
Malaysia
1 review
0 helpful votes
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Really understand
January 16, 2019

My english is not good but they really undestand me.
And provide me the detail what i have to do thank you..

Date of experience: January 14, 2019
California
1 review
0 helpful votes
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Reporting a Scam
January 16, 2019

I had questions regarding a possible scam and was offered reassurance that the situation will be handled and was provided information on how to avoid scams in the future. Betty was great and helped a lot!

Date of experience: January 14, 2019
California
1 review
0 helpful votes
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Customer Service On Point
January 16, 2019

Great Customer Service experience with Eric S. The customer service Eric provided seperated Freelancer and Upwork. I like Freelancer better and Eric was a big reason, he took the time to get an answer, and the response shows freelancer cares about their customers.

Date of experience: January 14, 2019
Nigeria
1 review
0 helpful votes
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Superb
January 16, 2019

Greatly Replied me and issue got solved immediately... By following the link provided. Nothing more nothing less

Date of experience: January 14, 2019
India
1 review
0 helpful votes
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Member Plan Issue Resolved
January 18, 2019

Freelancer support team helped me very quickly on this issue and the help was very effective. The Intro member plan was cancelled and the money was refunded so that I can freely activate my new Plan i. E Basic member plan. I am very happy. Thank you freelancer support team

Date of experience: January 14, 2019
Sri Lanka
1 review
0 helpful votes
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Great Support By Frieda
January 16, 2019

I'm 100% Satisfied with the support given to me to resolve my problem. I was accepted a job proposal which is not real and 25$ fee was applied to me. Talked with support Agent Frieda and got my problem resolved and refunded the fee In no time ;)

Date of experience: January 14, 2019
Australia
1 review
0 helpful votes
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Stephanie M was a great help in answering my questions regarding the bidding process. 10/10 for the support.

Date of experience: January 14, 2019
India
1 review
0 helpful votes
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Working on this portal / site is truly genuine and amazing. 100% very good site to work with. Reliable website.

Date of experience: January 14, 2019
Sri Lanka
1 review
0 helpful votes
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Excellent Customer Service
January 14, 2019

Freelancer is delivering excellent customer service. They doing great job i like that and i'm so happy.

Date of experience: January 14, 2019
Zimbabwe
1 review
0 helpful votes
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Lou C helped me clarify an issue that was could have lost me money and even went as far as giving me advice to avoid getting in similar situations in future. He was very helpful

Date of experience: January 13, 2019
Philippines
1 review
0 helpful votes
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Great help!
January 14, 2019

I was chatting to Kayla and she provided me the information that I needed. I'm new to this site and she saved me from spending a hundred bucks for non legit client! Great experience!

Date of experience: January 13, 2019
Colombia
1 review
0 helpful votes
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WONDERFUL EXPERIENCE
January 14, 2019

I needed to change my phone number Carmen A. Stopped the verification pending ID she was effective and kind she was the most wonderful agent i have ever get in touched with! I am so glad you have her! YOU MUST MOVE UP THIS GIRL CARMEN A.

Date of experience: January 13, 2019