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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Good support by Eric
January 14, 2019

He just found the issue and deleted the spam account and released my refund. Thanks eric. Keep helping the people :)

Date of experience: January 13, 2019
Nepal
1 review
0 helpful votes
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Fast and better help
January 14, 2019

ERWIN. C answered my all the queries about the fake message... i was really statisfied with his answer.

Date of experience: January 13, 2019
India
1 review
0 helpful votes
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Excellent, very pleased
January 14, 2019

Mistakenly I had clicked on corporate account, and I was charged an annual fee of $121.29 and I was way too panicked. Then I talked to Freelancer executive over chat and in about 10 mins they just refunded the whole amount and solved my issue.

Date of experience: January 13, 2019
New Jersey
1 review
0 helpful votes
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Great service
January 14, 2019

Claudia assisted me with this issue very quickly to resolve. I would recommend to any other freelancer that need assistance.

Date of experience: January 12, 2019
Australia
1 review
0 helpful votes
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Lou C - very helpful
January 14, 2019

Prompt assistance, easy to understand, processed my request straight away. Thank you very much, keep up the good work as usually live chat is not great on websites

Date of experience: January 12, 2019
California
1 review
0 helpful votes
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Great help
January 14, 2019

Noah is a very kind man and he helped me a lot.
I am really happy for his help.
Thank you very much.

Date of experience: January 12, 2019
Bangladesh
1 review
0 helpful votes
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Noah S. IS GREAT SUPPORTER
January 14, 2019

I HAVE TALK WITH Noah S... HE HELP ME ABOUT ALL ISSUE. HE IS FRIENDLY, HE IS SUPER, HE IS COOL... I LOVED THAT,,,, I DEFINITELY TALK WITH HIM ABOUT MY NEXT ISSUE... BEST OF LUCK

Date of experience: January 12, 2019
Albania
1 review
0 helpful votes
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Unaware subscription payment
January 14, 2019

Contact the live chat support for a subscription payment i was not aware about. Noah was very kind and helped me out with subscription cancellation and full refund. Hope you give the guy a raise :)

Date of experience: January 12, 2019
PS
1 review
0 helpful votes
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JMEA-5719-NVKL.
January 14, 2019

I am a new Freelancer, the client has finished his job
You promised me Return to get fees for them to work done again

Date of experience: January 12, 2019
India
1 review
0 helpful votes
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Freelancer Support Reviews
January 14, 2019

Thank you very much to Katie for the best support and suggestions provided. I recommend all to contact for any queries to freelancer.com. The support team is always ready to help. Nice team!

Date of experience: January 12, 2019
India
1 review
0 helpful votes
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Review For Solving My Issues
January 14, 2019

Best Experience ever.
Thank You Kayla B. For solving my issues.
Kayla B. Is really a great person.
Really Really Thank You so Much to Solve My Problem.

Date of experience: January 12, 2019
India
1 review
1 helpful vote
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Thank you Marcela and her colleagues for extending their support to me on my issue. I'm very grateful to their valuable time and support.

Date of experience: January 12, 2019
Canada
1 review
0 helpful votes
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Jade D.
January 14, 2019

Perfect! I received a 5 start customer support. Thanks a lot Jade for your help that solved my problem!

Date of experience: January 12, 2019
India
1 review
0 helpful votes
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Great Support
January 14, 2019

Great support as always Rox help me to fix project related issues Freelancer.com is a #1 platform for freelancers & companies Thanks [Rox C.]

Date of experience: January 12, 2019
Spain
1 review
0 helpful votes
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Antes de empezar a trabajar, quería saber dónde poder ver trabajos ya realizados correctamente para ver todo lo que podría dar de mi misma.
Gracias a vuestra ayuda y en especial a la de Lou C, he podido saciar mi curiosidad y resolver mis dudas

Date of experience: January 11, 2019
Argentina
1 review
0 helpful votes
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Good help
January 13, 2019

She was efficient with the information solicited, fast, cordial and comprehensive, your help let me more quiet about my question... good

Date of experience: January 11, 2019
Pakistan
1 review
0 helpful votes
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Talking to Mason was great
January 13, 2019

At first, I thought he was a bot but his kindness and attention to my query made me sure he was a human -Lol- He was a great help.

Date of experience: January 11, 2019
India
1 review
0 helpful votes
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Frieda is an amazing person
January 13, 2019

So helpful, cares for small things & understands the issue I had. Couldn't thank Frieda more. So I started the trial and never used the account but I found out I have been charged, freida explained me that it has to be canceled manually, I wasn't aware, and Fireda refunded me, I am very thankful

Date of experience: January 11, 2019
India
1 review
0 helpful votes
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Very Helpfull
January 13, 2019

I am really very happy with Frieda S service. I got my issue resolved.
The support helped me in my issue immediately and efficiently. I am satisfied with this service.

Thank you

Date of experience: January 10, 2019
Bangladesh
1 review
0 helpful votes
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Great response from Betty
January 13, 2019

Very very cooperative support from 'Betty' belongs to Freelancer, thanks again. I have gone to chat with Freelancer Support Team and I found satisfactory reply from there. It's really helpful and friendly. Wish you all the best

Date of experience: January 10, 2019