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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Afghanistan
1 review
0 helpful votes
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Easy and Friendly Environment
January 13, 2019

Betty T. Was an excellent lady. She helped me. I love her. I will meet her one day. She was like an increadible and helping hand. I like her.

Date of experience: January 10, 2019
GB
1 review
0 helpful votes
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Patient and awesome
January 13, 2019

Lyndon S. Helped - I had some questions around payment and project setup and how to make it easy for an employer to hire me. Lyndon was patient and awesome and took the time to explain it with examples. Great Service.

Date of experience: January 10, 2019
VE
1 review
0 helpful votes
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Looking for my account balance
January 13, 2019

Freelancer SUpport answered soon and highly efficient via Chat. Mr. Benny guided me directly to the page were I saw my account balance. He sent me the link.

Date of experience: January 10, 2019
Pakistan
1 review
0 helpful votes
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Excellent assistance provided
January 10, 2019

I appreciate the assistance provided to me, provided me the true knowledge about my issue!
Excellent service from the freelancer help center

Date of experience: January 10, 2019
Pakistan
1 review
0 helpful votes
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Feedback
January 10, 2019

Guided me in very excellent manner. I am very happy to see that Freelancer.com chat assistance agents are greatly communicating. A bundle of warm thanks to Charlotte B.

Date of experience: January 10, 2019
Philippines
1 review
0 helpful votes
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Effecient
January 10, 2019

The CSA named Betty is so effecient. Everything has been settled in very productive way. She is also friendly and handled the issue gracefully.

Date of experience: January 9, 2019
Florida
1 review
0 helpful votes
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Awesome consumer service!
January 12, 2019

Eric S. Was totally helpful and solve my issue. Now it is up to the recruiter to do their job. He was very accommodating.

Date of experience: January 9, 2019
Colombia
1 review
0 helpful votes
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THANKS CARMEN A
January 10, 2019

Carmen A, help me a lot with all the issues I got with freelance web page, but she helps me and makes all my issues to be solved really thanks!

Date of experience: January 9, 2019
1 review
0 helpful votes
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Agent
January 10, 2019

Carmen was amazing. I work for chat support in my company too so I understand the work pressure of a chat support agent. She is a gem to your company.
QA. If you can read this. Give her a raise!

Date of experience: January 9, 2019
Arkansas
1 review
0 helpful votes
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Helping with a scam
January 10, 2019

I was helped by Betty T. To see that someone was trying to scam me with a project I received. I'm so appreciative with how diligently and quickly I was helped. It also makes me happy that they are so willing to help both freelancers and employers.

Date of experience: January 9, 2019
Serbia
1 review
0 helpful votes
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Great help in problem solving
January 10, 2019

I had a problem with fee, the agent help me with up most kindness, all recommendations for him. He acted like a real professional and helped me as fast as he could.

Date of experience: January 9, 2019
Texas
1 review
0 helpful votes
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The conversation was reassuring.
January 10, 2019

The agent that I talked to was very kind and helpful with my complaint. He assured that the user I had an issue with was removed from the website and that the user would not be scamming any users on this site.

Date of experience: January 9, 2019
Israel
1 review
0 helpful votes
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Support was very helpful and canceled my subscription as required but the fact that I was signed to a free subscription a few months ago and didn't even remember it caused me to pay for something I have never used. I know it's a smart marketing way to make people pay eventually for something they got for free as a trial but I must say it left me with bad taste about Freelancer.com.
Thanks again for the fast support though.

Date of experience: January 9, 2019
Philippines
1 review
3 helpful votes
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Scammers
January 12, 2019

Why do you have a lot of fake reviews? All has the same content of words. Are you hiding flaws and issues?

Anyway, this is a big joke.

There are A LOT of fake employers and projects. Around 60% are fake.

They have FEE for both employer and employee REGARDLESS if you get paid or not.

My first project on freelancer, my emoloyer insisted to submit the work first before the milestone. The milestone should be created once awarded to avoid these scammers.

You get ridiculous fees and you are the one to pay for the fees in sending. Imagine paying a $5 project fee with a pay of 30$ then you get another $0.42 because of the transaction fee. Really?

Date of experience: January 9, 2019
India
1 review
0 helpful votes
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Great help
January 10, 2019

Excellent job done by Kayla B. She helped and solved my problem. She has shown great patience while resolving the matter.

Date of experience: January 9, 2019
India
1 review
0 helpful votes
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Efficient Customer Care
January 10, 2019

Very nicely handled to clarify the doubts. Patiently listening the concerns and then giving appropriate solution or clarifications to it.

Date of experience: January 9, 2019
Germany
1 review
0 helpful votes
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I was helped!
January 10, 2019

Thanks alot She was kind and patient! I know i can come with al my questions. She helped me find the right invoice in all the big pile of it.

Date of experience: January 9, 2019
South Africa
1 review
0 helpful votes
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Very helpful
January 10, 2019

Kayla B was extremely helpful. She was professional, calm, and kept me updated at all times.
I had a very unpleasant experience on Freelancer, and Kayla was able to address all my concerns and offer me a solution to my problems and advise me on a way forward.

Date of experience: January 8, 2019
Mexico
1 review
0 helpful votes
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Question about negative account
January 10, 2019

Very polite very nice attention. And very quick :) the anwer respnse was really quick if i have another problem i will ask for help 10/10

Date of experience: January 8, 2019
Canada
1 review
0 helpful votes
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Best service experience
January 10, 2019

My convo got cut for no reason, Eric saved the play and messaged the employed on my behalf with a custom email explaining everything.

This is all stupid, but Eric was there to actually do something to help me. And people that help me, I don't forget!

Love you!

Date of experience: January 8, 2019