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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Short and Strait forard
January 10, 2019

I had a chat with Betty, and he clear up my problem with in a short period.

Thank you very much Betty.

Date of experience: January 8, 2019
Canada
1 review
0 helpful votes
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Went very well
January 10, 2019

They were patient and even though i probably had some simple issues that had no viable solutions, they were able to get me what i wanted

Date of experience: January 8, 2019
India
1 review
0 helpful votes
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Thanks for your assistance
January 10, 2019

Frieda was super quick and helpful. My concern got addressed and it seems that everything is settled now. I hope will get the same assistance near future if I will find any

Date of experience: January 8, 2019
Colombia
1 review
0 helpful votes
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Doubt
January 10, 2019

As always, the freelancer.com team has been very timely, with a quick and effective response, very responsible, cordial and friendly, perfect attention.

Date of experience: January 8, 2019
GB
1 review
0 helpful votes
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Chatted with Kayla B from freelancer who was very helpful and resolved my issue immediately. Great service.

Date of experience: January 8, 2019
Romania
1 review
0 helpful votes
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5 star customer service
January 10, 2019

I had a very pleasant experience today with Kayla B, general customer service assistant at freelancer.com; she solved my problem in less than 5 minutes, very kind, and efficient.

Date of experience: January 8, 2019
Greece
1 review
0 helpful votes
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Freelancer Support
January 9, 2019

I had a trouble with a deposit fund that I lost because of a cancelled project. Freelancer staff not only were kind enough to award me bonus credits for the amount I lost but specifically Kayla B. Was kind enough to refund me the entire amount in euro. Really satisfied with the support in general and Kayla B. In specific.

Date of experience: January 8, 2019
India
1 review
0 helpful votes
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Jade D was the best
January 9, 2019

I mean, I really wanted to leave freelancer. I had even got my upwork account approved. But then Jade D changed everything for the better. Oh my! I had talked to many CC of freelancer. I think I was mailing your CC for about 2 months and your CC didn't solve the issue! But Jade D was the best, she solved everything, all issues I had with freelancer. I'll not leave this website if you can connect me to this awesome rep every time I have an issue. I mean, come on! When you have someone like her, what more do you need! Why can't every Freelancer Cc be like her! This was the best experience ever,

Date of experience: January 8, 2019
Ghana
1 review
1 helpful vote
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I had an issue where my employer had not paid me to date. I narrated the whole issue to Kayla B. The way Kayla B responded to my issue was very professional.

Date of experience: January 8, 2019
Philippines
1 review
0 helpful votes
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Good service
January 9, 2019

All my further requirements still give them a answered. The freelancer service was great and excellent. Thank you.

Date of experience: January 7, 2019
Portugal
1 review
0 helpful votes
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Refund Freelancer.com membership
January 9, 2019

I ask for live chat support, in order to refund my subscription, i was assisted by an excellent guy who allowed the situation to proceed in the best way possible. I have to thank the entire freelancer.com team and "Troy C."

Date of experience: January 7, 2019
Washington
1 review
0 helpful votes
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Help with scam
January 8, 2019

Betty was wonderful and helped me resolve my issue for the first time I used this I was scammed and she helped get it sorted right away.

Date of experience: January 7, 2019
Maryland
1 review
0 helpful votes
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Great customer service
January 8, 2019

I'm new to this site and had major concerns that were all addressed accordingly. Thank you so much for your help!

Date of experience: January 7, 2019
Philippines
1 review
0 helpful votes
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Withdrawing Funds
January 8, 2019

Eric was very helpful and exerted effort to still contact me. He was able to help me as well on my other concern. This is the kind of customer service that every company must have. Hope all customer representatives are like him. Kudos Freelancer!

Date of experience: January 7, 2019
GB
1 review
0 helpful votes
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Betty was able to successfully help with my queries. She was polite and receptive to my issues and provided great solutions to my problems.
Freelancer as a website has a lot of issues. People have really abused the website with a lot of bogus reviews.

Date of experience: January 7, 2019
DO
1 review
0 helpful votes
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LOU C
January 11, 2019

Agent Lou C provided really good service in problem solving issues with my funds. I definitely do not agree on the way Freelancer addressed it but Lou provided clear explanation and options for me to review and decide.

This was absolutely a 5 star service.

Date of experience: January 7, 2019
Japan
1 review
0 helpful votes
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As I was rather new to Freelancer.com, I was not familiar with the system and was about to be ignored by an employer. She explained the system over the chat, spent about 10 minutes to answer my questions. Now the issues have been solved, and I thiink I can negotiate better t\in future. I would like to thank Kayla B once again!

Date of experience: January 7, 2019
India
1 review
0 helpful votes
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Helpful
January 7, 2019

Nice to talk with "Claudia B." very clear instruction with polite way and solve the issue within 10 minutes.

Date of experience: January 7, 2019
France
1 review
0 helpful votes
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Perfect
January 7, 2019

Fast and perfect! Thanks
Jade has completed my demand in seconds and she has found the issue before even I talk about it. Regards

Date of experience: January 7, 2019
Singapore
1 review
0 helpful votes
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Kayla B. - excellent service
January 7, 2019

Kayla B. Has provided an excellent service to address my questions and needs. The perfect candidate and most helpful ever.

Date of experience: January 6, 2019