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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Help
January 7, 2019

Lyndon S. Is very helpful person. He help me in a easy way. I am very happy to chat with him. Thank you so much

Date of experience: January 6, 2019
Jordan
1 review
0 helpful votes
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Excellent experience
January 7, 2019

It was helpful and Kayla B. Was really very professional and amazing.
Thank you for helping me and solve my issue.

Date of experience: January 6, 2019
Kenya
1 review
0 helpful votes
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She is Understanding
January 7, 2019

She was able to help me understand the situation and solution to the problem unlike the previous person

Date of experience: January 6, 2019
Nigeria
1 review
0 helpful votes
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It was a nice time. If felt relieved after the question and answer section. I was able to get a clearer understanding of those things I was confused about.

Date of experience: January 6, 2019
RU
1 review
0 helpful votes
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Responsive support
January 7, 2019

Had problem with one project that turned to be inappropriate.
Even though all the work was done and I didn't get paid, the support team helped me to report on employer, consult me and Lou C. Cancelled project fee for deleted project after resolving this issue.

Date of experience: January 6, 2019
Egypt
1 review
0 helpful votes
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Edit something
January 7, 2019

Hello Freelancer.com
I Happy from the employee, he help me true a way
Thank you too much, thank you too much, thank you too much

Date of experience: January 6, 2019
India
1 review
0 helpful votes
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Quick Service
January 7, 2019

Thanks For The Real Quick Service. Nice Support. Thanks... Jade Is Doing A Great Service. Hope That This Kind Of Support Continue

Date of experience: January 6, 2019
Pakistan
1 review
0 helpful votes
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Withdraw problem
January 7, 2019

I was having problem in withdraw kayla B guided me with everything.
He is really friendly and knows what's he doing..

Date of experience: January 5, 2019
Kenya
1 review
0 helpful votes
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Rating Freelancer Support-Jade
January 7, 2019

Jade was really helpful. I was assisted on every issue i had concern with. I hope no other issues arise in future.

Date of experience: January 5, 2019
AE
1 review
0 helpful votes
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It was awesome
January 7, 2019

I was getting into a trap, and this lady kayla b, just saved me from it, great help, keep it up.
I was trapped into a personal communication and was asked to pay a security deposit fee which were later through ms. Kayla i found out was a violation of said terms and conditions and the reported user was blocked. Keep up the good work

Date of experience: January 5, 2019
Canada
1 review
0 helpful votes
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Rep was professional in communication and expertly figured out what caused my problem. It was a pleasure!

Date of experience: January 5, 2019
Egypt
1 review
0 helpful votes
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Awesome
January 7, 2019

Help me in anything thank you very much and Serving respected customers really thank you for this help

Date of experience: January 5, 2019
Greece
1 review
0 helpful votes
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Review on service support.
January 7, 2019

Today I had some questions about a specific problem I had with freelancer. I contacted service support and was connected with Kayla B. She was very good at answering my questions, and even explained some other things I didnt know about. Overall, she was an excellent service support memer and helped me solve all the questions I had.

Date of experience: January 5, 2019
Brazil
1 review
0 helpful votes
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Excelent
January 7, 2019

Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much!

Date of experience: January 5, 2019
Thailand
1 review
0 helpful votes
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Change account type.
January 7, 2019

Kayla is very responsive to our question. She try to find the easiest way to help me follow an instruction. Very clearly and Easily. Thank you very much

Date of experience: January 5, 2019
India
1 review
0 helpful votes
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Very good
January 7, 2019

Kayla B helped me to edit my freelancer rating
It was really a good experience.
(I don't know why you need 100 character to fill this)
Thanks

Date of experience: January 4, 2019
Maryland
1 review
0 helpful votes
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Excellent Support, Great Experience!
January 7, 2019

The support was very upfront and quick, didn't give me a hard time at all. They were very generous and took a suggestion for the site. Great experience!

Date of experience: January 4, 2019
Greece
1 review
0 helpful votes
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Great feedback
January 6, 2019

Josie responded promptly, he managed my problem professionally and offer multiple solutions and ideas how to deal with it. Very kind and patient with customer, good listener. All recommends!

Date of experience: January 4, 2019
Poland
1 review
0 helpful votes
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Freida was great
January 6, 2019

The Agent was great and properly guide me through. Keep rocking I am sure Freelancer can improve their experience to lower the support requests.

Date of experience: January 4, 2019
India
1 review
0 helpful votes
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Wow service
January 6, 2019

Freida was amazing. Extremely polite and helpful. Helped me resolve several issues in a short period of time. I thank her.

Date of experience: January 4, 2019