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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Lyndon S. Is very helpful person. He help me in a easy way. I am very happy to chat with him. Thank you so much
It was helpful and Kayla B. Was really very professional and amazing.
Thank you for helping me and solve my issue.
She was able to help me understand the situation and solution to the problem unlike the previous person
It was a nice time. If felt relieved after the question and answer section. I was able to get a clearer understanding of those things I was confused about.
Had problem with one project that turned to be inappropriate.
Even though all the work was done and I didn't get paid, the support team helped me to report on employer, consult me and Lou C. Cancelled project fee for deleted project after resolving this issue.
Hello Freelancer.com
I Happy from the employee, he help me true a way
Thank you too much, thank you too much, thank you too much
Thanks For The Real Quick Service. Nice Support. Thanks... Jade Is Doing A Great Service. Hope That This Kind Of Support Continue
I was having problem in withdraw kayla B guided me with everything.
He is really friendly and knows what's he doing..
Jade was really helpful. I was assisted on every issue i had concern with. I hope no other issues arise in future.
I was getting into a trap, and this lady kayla b, just saved me from it, great help, keep it up.
I was trapped into a personal communication and was asked to pay a security deposit fee which were later through ms. Kayla i found out was a violation of said terms and conditions and the reported user was blocked. Keep up the good work
Rep was professional in communication and expertly figured out what caused my problem. It was a pleasure!
Today I had some questions about a specific problem I had with freelancer. I contacted service support and was connected with Kayla B. She was very good at answering my questions, and even explained some other things I didnt know about. Overall, she was an excellent service support memer and helped me solve all the questions I had.
Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much! Kayla B was perfect! Gently and precise! Thank you very much!
Kayla is very responsive to our question. She try to find the easiest way to help me follow an instruction. Very clearly and Easily. Thank you very much
Kayla B helped me to edit my freelancer rating
It was really a good experience.
(I don't know why you need 100 character to fill this)
Thanks
The support was very upfront and quick, didn't give me a hard time at all. They were very generous and took a suggestion for the site. Great experience!
Josie responded promptly, he managed my problem professionally and offer multiple solutions and ideas how to deal with it. Very kind and patient with customer, good listener. All recommends!
The Agent was great and properly guide me through. Keep rocking I am sure Freelancer can improve their experience to lower the support requests.
Freida was amazing. Extremely polite and helpful. Helped me resolve several issues in a short period of time. I thank her.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

