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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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This is the first time I did a video interview at this freelancer platform to get verified. Honestly, it was very easy and Mr. Russell V. helped me to get this done very easily! He is very helpful and friendly to finish the interview.
Eric S. Was very helpful. He addressed my problem and he was very personable. It was a pleasure working with him.
Carmen A. Was very helpful.
She was very clear in the information and was very kind to me in her attention. She helped me solve a problem of a project that I published twice, and to allocate the funds to the correct project.
Excellent customer service. Carmen assisted me with all of my concerns and handled the chat with utmost professionalism
I was hired by someone that was requesting me to communicate with him through other sources than Freelancer.com. I immediately started a chat with support and they deleted the offender as I was chatting and refunded me my money!
My name is Manar, I have a problem with my freelancer account sign in,
I have contacted with the support of the site by email, and they connected me with Sabrina G. And she help me to solve my issue and actually she did a great job,
Big thanks
Regards
Manar
Jade is super nice, very accommodating and very quick to help with my withdrawal problem. Great job!
Great team, very helpful staff one of them is jade, you can trust this people in everithing they are profesionals
Jade D was very kind to me with resolving the issue.
My issue was resolved within not time. Must have this type of concern on Consumers
Troy was extremely helpful and with his help we hope to be much more successful. Only way to get help is to use live chat, but it always works out.
Great service from Eric S, helped resolve my issue quickly and painlessly. I couldn't have asked for a smoother experience.
I really much happy to be part of freelaner. One of the best feature of this platform is live support. When I have faced any issue I just connected to agent through Live Chat and they addressed me clearly my quiries and solved. Miss. Kayla B is assisting me this time to address my problem. I really much like this platform. Thank you Team.
I was able to communicate with Kayla well. And she took my question and researched it. Her research discovered my lack of experience and resolved in a professional manner. I appreciate this kind of caring and service
I had some doubts about a contest and the support assistant helped me as I should, good attention...
Clear information - with amazing step to resolve problem so easy to deal - funny- i love the way you do it keep going
Kayla B. Is very accommodating and efficient. She helped me and gave me tips on getting started in here.
Hello,
Assistance for my question was quite quick and clear. She replied all my questions.
Thank you very much Kayla B!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

