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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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It was very easy to get verified.
January 6, 2019

This is the first time I did a video interview at this freelancer platform to get verified. Honestly, it was very easy and Mr. Russell V. helped me to get this done very easily! He is very helpful and friendly to finish the interview.

Date of experience: January 3, 2019
Pennsylvania
1 review
0 helpful votes
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Great customer service
January 6, 2019

Eric S. Was very helpful. He addressed my problem and he was very personable. It was a pleasure working with him.

Date of experience: January 3, 2019
Colombia
1 review
0 helpful votes
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Carmen A.
January 6, 2019

Carmen A. Was very helpful.

She was very clear in the information and was very kind to me in her attention. She helped me solve a problem of a project that I published twice, and to allocate the funds to the correct project.

Date of experience: January 3, 2019
Germany
1 review
0 helpful votes
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Carmen handled my request very well
January 6, 2019

Excellent customer service. Carmen assisted me with all of my concerns and handled the chat with utmost professionalism

Date of experience: January 3, 2019
Colorado
1 review
0 helpful votes
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Caught in the ACT!
January 6, 2019

I was hired by someone that was requesting me to communicate with him through other sources than Freelancer.com. I immediately started a chat with support and they deleted the offender as I was chatting and refunded me my money!

Date of experience: January 3, 2019
PS
1 review
0 helpful votes
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Having an issue and it resolved
January 6, 2019

My name is Manar, I have a problem with my freelancer account sign in,
I have contacted with the support of the site by email, and they connected me with Sabrina G. And she help me to solve my issue and actually she did a great job,
Big thanks
Regards
Manar

Date of experience: January 3, 2019
Philippines
1 review
0 helpful votes
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Excellent Customer Service.
January 6, 2019

Jade is super nice, very accommodating and very quick to help with my withdrawal problem. Great job!

Date of experience: January 3, 2019
Georgia
1 review
0 helpful votes
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Highly recommended
January 6, 2019

Great team, very helpful staff one of them is jade, you can trust this people in everithing they are profesionals

Date of experience: January 3, 2019
India
1 review
0 helpful votes
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Great service
January 6, 2019

Jade D was very kind to me with resolving the issue.
My issue was resolved within not time. Must have this type of concern on Consumers

Date of experience: January 2, 2019
India
1 review
0 helpful votes
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Awesom
January 6, 2019

Freelancer chat support is fair, and i have got upgrade from freelancer of premeier membership in my account.

Date of experience: January 2, 2019
Canada
1 review
0 helpful votes
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Great help from Troy C.
January 6, 2019

Troy was extremely helpful and with his help we hope to be much more successful. Only way to get help is to use live chat, but it always works out.

Date of experience: January 2, 2019
Australia
1 review
0 helpful votes
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Fast and helpful
January 6, 2019

Great service from Eric S, helped resolve my issue quickly and painlessly. I couldn't have asked for a smoother experience.

Date of experience: January 2, 2019
Pakistan
1 review
0 helpful votes
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Best Experience Ever
January 6, 2019

I really much happy to be part of freelaner. One of the best feature of this platform is live support. When I have faced any issue I just connected to agent through Live Chat and they addressed me clearly my quiries and solved. Miss. Kayla B is assisting me this time to address my problem. I really much like this platform. Thank you Team.

Date of experience: January 2, 2019
Texas
1 review
0 helpful votes
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Kayla B customer service experience
January 6, 2019

I was able to communicate with Kayla well. And she took my question and researched it. Her research discovered my lack of experience and resolved in a professional manner. I appreciate this kind of caring and service

Date of experience: January 2, 2019
VE
1 review
0 helpful votes
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Problems with a won contest
January 6, 2019

I had some doubts about a contest and the support assistant helped me as I should, good attention...

Date of experience: January 2, 2019
Egypt
2 reviews
0 helpful votes
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Really very useful
January 6, 2019

Clear information - with amazing step to resolve problem so easy to deal - funny- i love the way you do it keep going

Date of experience: January 2, 2019
India
1 review
0 helpful votes
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Good
January 6, 2019

Great. It was really helpful to have an agent who can explain all this very clearly...

Date of experience: January 2, 2019
Philippines
1 review
0 helpful votes
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Customer Service Experience
January 6, 2019

Kayla B. Is very accommodating and efficient. She helped me and gave me tips on getting started in here.

Date of experience: January 2, 2019
Turkiye
1 review
0 helpful votes
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Great assistance
January 6, 2019

Hello,
Assistance for my question was quite quick and clear. She replied all my questions.
Thank you very much Kayla B!

Date of experience: January 1, 2019
India
1 review
0 helpful votes
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Excellent
January 2, 2019

Guy resolved my query within a minute. Really loved the support got from freelancer. God bless this guy.

Date of experience: January 1, 2019