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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Great assistance
January 6, 2019

Hello,
Assistance for my question was quite quick and clear. She replied all my questions.
Thank you very much Kayla B!

Date of experience: January 1, 2019
India
1 review
0 helpful votes
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Excellent
January 2, 2019

Guy resolved my query within a minute. Really loved the support got from freelancer. God bless this guy.

Date of experience: January 1, 2019
Finland
1 review
0 helpful votes
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Greta customer service :)
January 2, 2019

Jade was wonderfull! <3 Realy really responsive and she understand all me worries really well!

Thank you so much and happy New Year!

Date of experience: January 1, 2019
Romania
1 review
0 helpful votes
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Kayla B. - Assistance Experience
January 2, 2019

Kayla B. - She was very straightforward and fast resolving my issue concerning a project I was working on. Thank you!

Date of experience: January 1, 2019
Nigeria
1 review
0 helpful votes
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Bailey is the name of the customer care that attend to me, and it was a wonderful experience knowing a customer care can make a caring conversation and negotiation with client and also maintain company interest at heart, If every customer care is like Bailey. Then companies will be having satisfied and happy clients.

Date of experience: January 1, 2019
Nigeria
1 review
0 helpful votes
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Great Customer Service
January 1, 2019

I received great customer care from Kayla B today and another female customer care agent yesterday, whose name i can't quite remember at the moment.

Date of experience: December 31, 2018
Israel
1 review
0 helpful votes
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Assistance By Kayla. B
January 2, 2019

Kayla. B has been fantastic in assisting me. She's an exemple for the the plateforme she's working for. The plateforme is terrible but Kayla. B is great.

Date of experience: December 31, 2018
Pakistan
1 review
0 helpful votes
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Settlement of Freelancer project Fee
January 1, 2019

Stephanie M. Has helped me in my couple of issues one for project fee access charges and second for debit card verification issue.

She deserve for higher tier.

Date of experience: December 31, 2018
India
1 review
0 helpful votes
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Received my money back
January 1, 2019

I faced an issue that, the employer cancelled the project, which was awarded to me but still freelancer charge money for it.
I need assistance regarding this, as the project was not started yet, it was cancelled, still freelancer deducted my amount.

Kayla B. Helps me in this issue and gives me the money back and the problem is solved.

Thanks for helping me out!

Date of experience: December 31, 2018
Pakistan
1 review
0 helpful votes
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Help
January 1, 2019

He is very much helpful and cleared each and every thing which I asked. After talking with him I am pretty much satisfied.

Date of experience: December 31, 2018
India
1 review
0 helpful votes
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Good customer support
January 1, 2019

I experienced some issue with payment as the amount was deducted and i couldnt create a milestone and as soon i explained them the issue it was solved in 2 minutes by Kayla B nice and fast response by customer support.

Date of experience: December 31, 2018
Canada
1 review
0 helpful votes
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Kayla B.
January 1, 2019

Kayla B. Was very clear and easy to communicate. She handle my question really well.
She was professional and understanding and took the time to ensure I was clarify with all the doubts I had.
I would like to thank Kayla for being there.

Date of experience: December 30, 2018
Pakistan
1 review
0 helpful votes
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Amazing website freelancer.com everyone there give solution and supportive desk i am very satisfy with freelancer.com support

Date of experience: December 30, 2018
Pakistan
1 review
0 helpful votes
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He/She find and give me solution of my problem and concern.
Fast, Commutative and Responsive Support Agent.

Date of experience: December 30, 2018
Romania
1 review
0 helpful votes
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Delete contest and receive refund back
December 31, 2018

I contacted Freelancer support and Josie. G was very helpful with my request. Fast and professional. My problem was solved in a few moments.

Date of experience: December 30, 2018
Virginia
1 review
0 helpful votes
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Freelancer issues
December 31, 2018

Kayla. B was very patient and helpful with my issue in regards to working with my freelancer, I very much appreciated her assistance.

Date of experience: December 30, 2018
New York
1 review
0 helpful votes
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Feedback for Lyndon S.
December 31, 2018

Lyndon S is freelancer.com's agent.
Very kind and helpful.
Thank you for your kind response Lyndon S.

Date of experience: December 29, 2018
Peru
1 review
0 helpful votes
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Excelent service
December 31, 2018

It was very good, Lyndon S was very kind and solved my problem, He was a good person, and understood perfectly what was my problem.

Date of experience: December 29, 2018
Philippines
1 review
0 helpful votes
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Withdrawal of Funds
December 31, 2018

Agent Kayla B. Was very reliable in assisting me with my first withdrawal request. Her explanation on how it will be processed was very satisfying.

Date of experience: December 29, 2018
Egypt
1 review
0 helpful votes
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Kayla B.
December 31, 2018

Kayla B. Was very helpful and understanding and she promised me that issue will be resolved. Thank you, Kayla!

Date of experience: December 29, 2018