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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great experience with Frieda
December 31, 2018

I got great support from Frieda. It was very helpful and her patients and the way she communicates is great!

Date of experience: December 28, 2018
Colombia
1 review
0 helpful votes
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Excellent Support from Betty
December 31, 2018

Excellent help from Betty, she helped me solve my doubts about Freelancer's annual plans and the differences with the monthly plans.

Date of experience: December 28, 2018
Arizona
1 review
0 helpful votes
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Unblocking a user
December 31, 2018

Accidentally I blocked my user and Betty was really good helping me, she indicate step by step what to do very easy and fast

Date of experience: December 28, 2018
AE
1 review
0 helpful votes
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Thanks
December 31, 2018

Very Helpful and fast. Thank you Carmen and keep the good Job. I hope Every one of the SUPPORT team is being like this. THanks again..

Date of experience: December 28, 2018
Pakistan
1 review
0 helpful votes
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Chat with Frieda
December 31, 2018

It was a very nice talking to Frieda. He was very helpful and very cooperative. He took his valuable time to answer all my concerns in a very professional manner.

Date of experience: December 28, 2018
Virginia
1 review
0 helpful votes
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I have some problems in restriction. But Staff, Kayla B guide me well. He is very kind and professional. My problem was resolved in a few minute.

Kayla B is very good.!

Date of experience: December 28, 2018
Japan
1 review
0 helpful votes
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Freida S review
December 31, 2018

Great experience. Very prompt. She helped me with my issue. 5 stars.
I recommend her...

Date of experience: December 28, 2018
Israel
1 review
0 helpful votes
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Money back from a failed contest
December 31, 2018

The money that i deposit come back to my account.
I didnt think it will be that easy.
I tought that i am going to suffer a lot of headpain only to get the money in the account.
I am impreesed.

Date of experience: December 28, 2018
Turkiye
1 review
0 helpful votes
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Successful issue resolving
December 31, 2018

Erwin C. Was very helpful in resolving my pending withdrawal issue. He was fast, clear, and efficient. Thank you!

Date of experience: December 28, 2018
Uruguay
1 review
0 helpful votes
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Refund succesfull
December 31, 2018

I got charged the monthly subscription fee but I didn't know about that. Thankfully Eric S. Helped me get a refund and my subscription cancelled.

Date of experience: December 27, 2018
Illinois
1 review
0 helpful votes
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Respose to innactivity
December 31, 2018

Freelancer was unresposive for 4 days. I sent her numerous messages and when she didn't reswpont Istarted to compain. It turned out that she had to go away ans didn't tell me. So I innetiated this acyion,

Date of experience: December 27, 2018
Canada
1 review
0 helpful votes
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Cancellation of plus membership
December 31, 2018

Eric S. Was great handled my issue quick and efficient. He got me a refund for the recent payment. Thanks again Eric for making my experience very simply and fast.

Date of experience: December 27, 2018
Brazil
1 review
0 helpful votes
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Freelancer Chat experience
December 31, 2018

I talk to a chat person name as Carmen A.
Was the best experience ever in my life.
Took my situation and resolve in bet way possible.
Love it.

Date of experience: December 27, 2018
Canada
1 review
0 helpful votes
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Manage payment refund
December 30, 2018

Payment was taken from the wrong account so I contacted support to reverse it. The support agent guided me through the steps necessary and refunded the exact amount back to me without any issues.

Date of experience: December 27, 2018
Japan
1 review
0 helpful votes
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Josie G.
December 27, 2018

Thanks for Josie G. Helping me out! I had issue with payment process but I got clear answer instantly from Josie G.

Date of experience: December 27, 2018
BN
1 review
0 helpful votes
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Fast Response
December 27, 2018

Marina had been a great help and assisting me on solving my issue that I had experienced. Fast response and polite too

Date of experience: December 26, 2018
VE
1 review
0 helpful votes
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Payment
December 27, 2018

I feel happy for the help. It was an excellent attention, they managed to solve my case. Thank you very much!

Date of experience: December 26, 2018
Australia
1 review
0 helpful votes
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Fast problem solving
December 27, 2018

It was quick easy and i could understand it clearly.
My problem was explained to me i got all the info i need to work through it.

Date of experience: December 26, 2018
California
1 review
0 helpful votes
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Thank you so much Clara P you helped me a great deal! Truly a pleasure! Was lost on how freelancer worked until she helped me!

Date of experience: December 26, 2018
Argentina
1 review
0 helpful votes
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When I was in the verification card stage, I put the values from the deposit and an error came up. I contacted the support and Eric solved my problem. Thank you!

Date of experience: December 26, 2018