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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Argentina
1 review
0 helpful votes
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When I was in the verification card stage, I put the values from the deposit and an error came up. I contacted the support and Eric solved my problem. Thank you!

Date of experience: December 26, 2018
Egypt
1 review
0 helpful votes
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A review about serivece Support Desk.
December 27, 2018

Katie is one of staff of Support Desk who was very helpful and too kind so i am very happy. So thank you alot

Date of experience: December 26, 2018
Bangladesh
1 review
0 helpful votes
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Mason D. From freelancer support provided a true help, well mannered, explained everything clearly to me and I m satisfied with his service.

Date of experience: December 26, 2018
India
1 review
0 helpful votes
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Awesome
December 27, 2018

The support was awesome from Carmen A. Very Quick... positive... Assitve and enjoyed the support offered.

Date of experience: December 26, 2018
Philippines
1 review
0 helpful votes
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Katie R. General Support
December 27, 2018

I have a problem with a project on the site. Agent Katie R. On the
General Support really helpful, friendly, and responsive. Can't thankful enough with the service. Thank you again Katie.

Date of experience: December 26, 2018
Pakistan
1 review
1 helpful vote
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Thanks
December 27, 2018

Thank you very much that you provided me with information and helped me
Have a good deal with me and give a good answer to my questions
Thank you very much

Date of experience: December 26, 2018
Azerbaijan
1 review
0 helpful votes
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Betty
December 27, 2018

Great to have Betty to talk and she really helped. Couldn't be any better than that. Thanks have a good day

Date of experience: December 25, 2018
Peru
1 review
0 helpful votes
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Asistencia por reembolso de membresía
December 27, 2018

Fue un proceso rápido y confiable me atendió respetuosamente la Señorita Betty T. De soporte general

Date of experience: December 25, 2018
Washington
1 review
0 helpful votes
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I appreciate the help that Noah provided for me he's an exceptional customer service rep. I always appreciate great service like this.

Date of experience: December 25, 2018
Brazil
1 review
0 helpful votes
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Very nice
December 26, 2018

I had some trouble but in a matter of few minutes, the Freelancer team was able to find a solution.

Thanks Claudia and Freelancer team.

Date of experience: December 25, 2018
India
1 review
0 helpful votes
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Help for GSTIN
December 26, 2018

Easily understand my issue and solve out instantly. Good help and support staff. Please allow to share screenshot on chat
Many thanks

Date of experience: December 25, 2018
India
1 review
0 helpful votes
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Thanks Daphne
December 26, 2018

I chat with Daphne and i am very happy with his/her dedication for work.
I had an issue with my membership plan and now its resolved it
Thanks Daphne

Date of experience: December 25, 2018
Egypt
1 review
0 helpful votes
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Very helpful as usual
December 26, 2018

Marina was very responsive and clear in everything, everyday I feel the site team is becoming more and more close to me
Thank you very much Marina and Charlotte

Date of experience: December 25, 2018
India
1 review
0 helpful votes
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Dispute issue
December 26, 2018

Kayla b was nice to give an answer. Replied very well. I will contact support team if I will need any further assistance.

Date of experience: December 25, 2018
Philippines
1 review
0 helpful votes
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Thanks Jade D.
December 26, 2018

Thank you for a quick and clear answer we did not need more time to chat since you already answered the concerns fast and accurate.

Date of experience: December 25, 2018
Bangladesh
1 review
0 helpful votes
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100% helpful
December 26, 2018

100% Helpful... Thank you for helping me,

I'm really very happy. Thank you so much.

Date of experience: December 24, 2018
New York
1 review
0 helpful votes
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Expensive
December 27, 2018

Too many fees. In addition to a membership you have to pay fees out the wazoo. Its tough to start as a beginner with low rates because you get charged either 20% or $5 for accepting a gig. It's only good if you get consistent work which can be difficult among many international people working for pennies on the dollar. The membership isn't worth the money. It's hard to make a return unless you can charge high rates.

Date of experience: December 24, 2018
Czechia
1 review
0 helpful votes
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Asking for my withdrawal delay
December 26, 2018

The agent Kayla was very kind to respond and check the issue.
Thanks again to Kayla and Freelancer support team as well.
It was very helpful today.

Date of experience: December 23, 2018
India
1 review
0 helpful votes
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I chatted with Kayla B. Today and she addressed all my issues patiently. A very easy to talk to and empathetic person.

Date of experience: December 23, 2018
Pakistan
1 review
0 helpful votes
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Great
December 25, 2018

It was much easy as he helped me by sending link of account settings cause I couldn't find it. It was really nice to get help from you. God bless you

Date of experience: December 23, 2018