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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I chatted with Kayla B. Today and she addressed all my issues patiently. A very easy to talk to and empathetic person.
It was much easy as he helped me by sending link of account settings cause I couldn't find it. It was really nice to get help from you. God bless you
I like the website so much, it's very well-organized and very very helpful for me! It opens up a lot of opportunities for me and I don't know what should I go for first. Thanks Freelancer.com for helping me to organize my skills and discover new tasks.
He is a great person to discuss about any kind of problems. He is answering my questions very kindly, he is very helpful to me and he helped me a lot, Nice talking with him. Thank you Kayla B.
The customer agent Jade D handled all my request perfectly, I was cleared of all my doubts that has been disturbing my mind.
Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent
As always the support team is very good and very happy to help. Its very good to work with this market place.
Thank you.
Troy did a great efficiently poised conducting of Customer Service. Solve my issue with a breeze and would appreciate his coworkers recognition of his fine performance.
Nice support and good work done by Kayla B. Helped me out and was really polite really liked it.
Was having an issue with a freelancer being rude and she forwarded the complaint to the relevant department
Great. Found ways to implement the change to my public display name after I gave her the reason that I accidentally used the username as the public display name. My reason was that it doesn't show professionalism, when she emphasized how public display name couldn't be changed. So we were basically on the same boat, since having the username displayed as my public display name is very unprofessional.
Kayla is very kind and helpful and we resolved the issue in no time! She worked well at helping me, to withdraw funds and information about membership.
I chatted with Mason after I became suspicious about my first project here on Freelancer.com. Having no idea whom to ask I reached out for the support chat and got exactly the help I needed in a trustful, friendly atmosphere, feeling I was in good hands.
I had a question about recent changes on the platform, and Sabrina, from the support team, provided answers to my concerns.
It was a worthy chat with kayla B
He helped me with all my queries.
I have given some suggestions to him about the freelancer website if he makes the suggestion reach the officials it will great.
Betty was both responsive and thorough and quickly resolved my issue. I am very impressed! She was great!
I had a very User Friendly experience from the Support So I will suggest every one to use this service
Better Support regarding my wallet issue that i had been faced with the earlier project. Really appreciated for the support. Looking for the same in future too
I am new here on Freelancer.com. And have a problem to cancel membership plan. Jade D. Is been very helpful.
Thanks again
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

