Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Alpana K.
Unfollow Alpana K.
Share Review
Report Review

I chatted with Kayla B. Today and she addressed all my issues patiently. A very easy to talk to and empathetic person.

Date of experience: December 23, 2018
Pakistan
1 review
0 helpful votes
Follow Fairiek N.
Unfollow Fairiek N.
Share Review
Report Review

Great
December 25, 2018

It was much easy as he helped me by sending link of account settings cause I couldn't find it. It was really nice to get help from you. God bless you

Date of experience: December 23, 2018
Egypt
1 review
0 helpful votes
Follow Reem B.
Unfollow Reem B.
Share Review
Report Review

Beneficial Website
December 25, 2018

I like the website so much, it's very well-organized and very very helpful for me! It opens up a lot of opportunities for me and I don't know what should I go for first. Thanks Freelancer.com for helping me to organize my skills and discover new tasks.

Date of experience: December 23, 2018
Bangladesh
1 review
0 helpful votes
Follow Md D.
Unfollow Md D.
Share Review
Report Review

Kayla B.
December 25, 2018

He is a great person to discuss about any kind of problems. He is answering my questions very kindly, he is very helpful to me and he helped me a lot, Nice talking with him. Thank you Kayla B.

Date of experience: December 23, 2018
Nigeria
1 review
0 helpful votes
Follow Tokunbo Q.
Unfollow Tokunbo Q.
Share Review
Report Review

Superb
December 25, 2018

The customer agent Jade D handled all my request perfectly, I was cleared of all my doubts that has been disturbing my mind.

Date of experience: December 23, 2018
Bangladesh
1 review
0 helpful votes
Follow AN I.
Unfollow AN I.
Share Review
Report Review

Happy
December 25, 2018

I'm so so so happy to communicate with Kayla. B. Kayla is so friendly. If possible, I want to chat with Kayla next time

Date of experience: December 22, 2018
Iraq
1 review
0 helpful votes
Follow jeco I.
Unfollow jeco I.
Share Review
Report Review

Helpfull
December 25, 2018

Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent

Date of experience: December 22, 2018
India
1 review
0 helpful votes
Follow heartNsoul Q.
Unfollow heartNsoul Q.
Share Review
Report Review

Good service
December 23, 2018

As always the support team is very good and very happy to help. Its very good to work with this market place.
Thank you.

Date of experience: December 21, 2018
Colorado
1 review
0 helpful votes
Follow Lyle S.
Unfollow Lyle S.
Share Review
Report Review

Great Efficient job by Troy
December 23, 2018

Troy did a great efficiently poised conducting of Customer Service. Solve my issue with a breeze and would appreciate his coworkers recognition of his fine performance.

Date of experience: December 21, 2018
Pakistan
1 review
0 helpful votes
Follow Ali M.
Unfollow Ali M.
Share Review
Report Review

Customer support
December 23, 2018

Nice support and good work done by Kayla B. Helped me out and was really polite really liked it.

Was having an issue with a freelancer being rude and she forwarded the complaint to the relevant department

Date of experience: December 21, 2018
Virginia
1 review
0 helpful votes
Follow Kayla N.
Unfollow Kayla N.
Share Review
Report Review

Freelancer- General Support
December 23, 2018

Great. Found ways to implement the change to my public display name after I gave her the reason that I accidentally used the username as the public display name. My reason was that it doesn't show professionalism, when she emphasized how public display name couldn't be changed. So we were basically on the same boat, since having the username displayed as my public display name is very unprofessional.

Date of experience: December 21, 2018
GB
1 review
0 helpful votes
Follow Matthew S.
Unfollow Matthew S.
Share Review
Report Review

Very helpful
December 23, 2018

Kayla is very kind and helpful and we resolved the issue in no time! She worked well at helping me, to withdraw funds and information about membership.

Date of experience: December 21, 2018
Germany
1 review
0 helpful votes
Follow Anke R.
Unfollow Anke R.
Share Review
Report Review

I chatted with Mason after I became suspicious about my first project here on Freelancer.com. Having no idea whom to ask I reached out for the support chat and got exactly the help I needed in a trustful, friendly atmosphere, feeling I was in good hands.

Date of experience: December 21, 2018
Algeria
1 review
0 helpful votes
Follow email G.
Unfollow email G.
Share Review
Report Review

Prompt enough and answered my concern
December 23, 2018

I had a question about recent changes on the platform, and Sabrina, from the support team, provided answers to my concerns.

Date of experience: December 20, 2018
India
1 review
0 helpful votes
Follow Praveen V.
Unfollow Praveen V.
Share Review
Report Review

Good i got all information
December 23, 2018

It was a worthy chat with kayla B
He helped me with all my queries.
I have given some suggestions to him about the freelancer website if he makes the suggestion reach the officials it will great.

Date of experience: December 20, 2018
Tennessee
1 review
0 helpful votes
Follow Kimberley Q.
Unfollow Kimberley Q.
Share Review
Report Review

A Refund
December 23, 2018

Betty was both responsive and thorough and quickly resolved my issue. I am very impressed! She was great!

Date of experience: December 20, 2018
India
1 review
0 helpful votes
Follow Mohammed I.
Unfollow Mohammed I.
Share Review
Report Review

I had a very User Friendly experience from the Support So I will suggest every one to use this service

Date of experience: December 20, 2018
Philippines
1 review
0 helpful votes
Follow SAID W.
Unfollow SAID W.
Share Review
Report Review

Help full
December 23, 2018

Good support nice way talking and explaining
First time I sow support persons like her/him
Was rely good hope all supporter like her/him

Date of experience: December 20, 2018
India
1 review
0 helpful votes
Follow Sai I.
Unfollow Sai I.
Share Review
Report Review

Better Support
December 20, 2018

Better Support regarding my wallet issue that i had been faced with the earlier project. Really appreciated for the support. Looking for the same in future too

Date of experience: December 20, 2018
Serbia
1 review
0 helpful votes
Follow Marijana P.
Unfollow Marijana P.
Share Review
Report Review

Membership Plan Cancel
December 20, 2018

I am new here on Freelancer.com. And have a problem to cancel membership plan. Jade D. Is been very helpful.
Thanks again

Date of experience: December 20, 2018