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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Thank you and thank to your team. Specially Katie R. - part of your General Support. I am new to Freelancer. And I've experienced a fraud. But Katie helped me not to be in lost.
This is a rating about how my support question was handled NOT about the site.
The support s
I had a question regarding a payment.
After a long search on the site ( i think it is hard to find an answer on the faq pages) I eventually contacted support by chat.
I got a quick response to my chat request and my question was answered
Quickly and to my satisfaction.
Carmen was really quick and to the point in helping me solve my concerns. I really appreciate the support.
The assistance I received was great and very satisfied with the representative who was assigned to assist,
Very knowledgeable and very helpful
Had a great experience chatting with Troy C. He was efficient and helpful in addressing my refund request. Kudos to Troy for making the chat a positive one. Freelancer, give this man a raise
Wonderful support and outstanding service
Betty helped me so fast really great service
I would like to thanks her too much
Fast and efficient. Customer service resolved my issue very quickly with great kindness.
We submitted a contest on Freelancer and were not pleased with the type of entries we were receiving. Cindi, with Customer Support, helped us find a resolution quickly and with a high level of service.
Very solution oriented with focus on the issue and project. "Listens" and gives good feedback. Fast to provide enough information related the problem.
I had have some issue on my Freelancer account.
After kind help of Support Team, I can resolve the issue.
They were very kind.
I'm very proud of being member of Freelancer.com Community.
Thank you.
Thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help
Kayla B. From Freelancer was very helpful and polite, and helped me solve my problem. She guided my through the process and sent me a helpful link.
I was not polite enough at start because i freaked out due to money got deducted from my account but Marina talk to me very politely and she helped me to get refund back from freelancer
Today i had to address to the freelancer.com support team to clarify something and Claudia B. Came along to assist me and clearly explaned about. Thank you very much, Claudia
Was very satisfied with my experience when I had to deal with a scammer. It was dealt with quickly and efficiently. I was refunded and I was even given advice on how to avoid and report such things in the future. Thank you!
Kayla B just gave me an excelent attention, she met all the requirements needed to solve my issue, with an excelent treatment and a very good education on the matter.
Thank you very much!
My query was regarding preferred freelancer program. I wanted to updated my skills there. It was helpful to me. Thanks Kayla.
We accidentally posted the contest title and we are not allowed to change as per the rules. But since this was an accident, troy helped us change as a courtesy
Betty on customer department solve my issue within few time i really appriciate the help and found it easy to access to customer service help desk.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

