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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

North Macedonia
1 review
0 helpful votes
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Good support!
December 20, 2018

Thank you and thank to your team. Specially Katie R. - part of your General Support. I am new to Freelancer. And I've experienced a fraud. But Katie helped me not to be in lost.

Date of experience: December 20, 2018
NL
1 review
0 helpful votes
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This is a rating about how my support question was handled NOT about the site.
The support s

I had a question regarding a payment.
After a long search on the site ( i think it is hard to find an answer on the faq pages) I eventually contacted support by chat.
I got a quick response to my chat request and my question was answered
Quickly and to my satisfaction.

Date of experience: December 20, 2018
Pakistan
1 review
0 helpful votes
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Awesome support
December 20, 2018

Carmen was really quick and to the point in helping me solve my concerns. I really appreciate the support.

Date of experience: December 19, 2018
Texas
1 review
0 helpful votes
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Job well done
December 20, 2018

The assistance I received was great and very satisfied with the representative who was assigned to assist,

Very knowledgeable and very helpful

Date of experience: December 19, 2018
California
1 review
0 helpful votes
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Troy C: Efficient and helpful
December 20, 2018

Had a great experience chatting with Troy C. He was efficient and helpful in addressing my refund request. Kudos to Troy for making the chat a positive one. Freelancer, give this man a raise

Date of experience: December 19, 2018
Egypt
1 review
0 helpful votes
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Awesome support
December 20, 2018

Wonderful support and outstanding service
Betty helped me so fast really great service
I would like to thanks her too much

Date of experience: December 19, 2018
Portugal
1 review
0 helpful votes
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Billing
December 20, 2018

Fast and efficient. Customer service resolved my issue very quickly with great kindness.

Date of experience: December 19, 2018
Idaho
1 review
0 helpful votes
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Money Back Guarantee Support
December 20, 2018

We submitted a contest on Freelancer and were not pleased with the type of entries we were receiving. Cindi, with Customer Support, helped us find a resolution quickly and with a high level of service.

Date of experience: December 19, 2018
Norway
1 review
0 helpful votes
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Top help
December 19, 2018

Very solution oriented with focus on the issue and project. "Listens" and gives good feedback. Fast to provide enough information related the problem.

Date of experience: December 19, 2018
Argentina
1 review
0 helpful votes
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Kind Service
December 19, 2018

I had have some issue on my Freelancer account.
After kind help of Support Team, I can resolve the issue.
They were very kind.
I'm very proud of being member of Freelancer.com Community.
Thank you.

Date of experience: December 19, 2018
India
1 review
0 helpful votes
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Very very helpfull
December 19, 2018

Thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help thank you so mush for you help

Date of experience: December 19, 2018
Thailand
1 review
0 helpful votes
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Helpful advice at Freelancer.com
December 19, 2018

Kayla B. From Freelancer was very helpful and polite, and helped me solve my problem. She guided my through the process and sent me a helpful link.

Date of experience: December 19, 2018
India
1 review
0 helpful votes
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I have subscription problem
December 19, 2018

I was not polite enough at start because i freaked out due to money got deducted from my account but Marina talk to me very politely and she helped me to get refund back from freelancer

Date of experience: December 19, 2018
India
1 review
0 helpful votes
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Excellent
December 19, 2018

Lou has provided me an excellent service by providing some valuable tips while dealing with employers

Date of experience: December 18, 2018
RU
1 review
0 helpful votes
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Conversation with Claudia B.
December 19, 2018

Today i had to address to the freelancer.com support team to clarify something and Claudia B. Came along to assist me and clearly explaned about. Thank you very much, Claudia

Date of experience: December 18, 2018
Texas
1 review
0 helpful votes
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No delays.
December 18, 2018

Was very satisfied with my experience when I had to deal with a scammer. It was dealt with quickly and efficiently. I was refunded and I was even given advice on how to avoid and report such things in the future. Thank you!

Date of experience: December 18, 2018
Argentina
1 review
1 helpful vote
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Excelent help
December 18, 2018

Kayla B just gave me an excelent attention, she met all the requirements needed to solve my issue, with an excelent treatment and a very good education on the matter.
Thank you very much!

Date of experience: December 18, 2018
India
1 review
1 helpful vote
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Thanks for the Help.
December 18, 2018

My query was regarding preferred freelancer program. I wanted to updated my skills there. It was helpful to me. Thanks Kayla.

Date of experience: December 17, 2018
India
1 review
1 helpful vote
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Troy was of great help
December 18, 2018

We accidentally posted the contest title and we are not allowed to change as per the rules. But since this was an accident, troy helped us change as a courtesy

Date of experience: December 17, 2018
Australia
1 review
1 helpful vote
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Help me in refunding
December 18, 2018

Betty on customer department solve my issue within few time i really appriciate the help and found it easy to access to customer service help desk.

Date of experience: December 17, 2018