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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He helped me to solve my problem, good! He was kind, and very professional. The waiting time was not long.
Very professional, knowledgeable and quick. Issue that I had has been clarified very fast. It's good to know that support is this efficient.
They are always helpful and kind.
I love this site.
I was so happy to work in this site.
If you get experienced here, you will get satisfied.
Awesome!
Frieda was awesome. I'm so happy to contact with freelancer support team.
It's really helpful for a freelancer.
I really got great assistance from Kayla B. Thank you so much! Keep up the good work! Thanks for your patience and support!
Over the years since I joined the freelancer.com, I always get very helpful support as a freelancer. Never get disappointed with their service. I am grateful to freelancer.com for my living and many more...
I was charged for a milestone I didn't mean to create and tried to cancel but Lou was able to fix my issue and give me a refund.
Hello, I just wanted to send all compliments to your employee Judith J, who has helped me in a way I cant describe simply with rating 10 stars. She went beyond my expectations, showed genuine interest, I felt I was heard, and not to mention the issue has been solved. You are happy to have such an asset to your team! It is people like this who make customers come back.
Freelancer is the best platform, Claudia B. Is very nice and supportive executive and Mohan M. (TechnoGuruu) is the best technical expert I ever see, walked on this planet earth.
It was good experience, Kayla B. Responded immediately and solved my problem. There were no delays or long wait. I am very happy. Thanks
This support human help me soo much!
I write to him with my big problem and he help me in 10 minutes!
I have get solution of my issue by him as my best. If I will got on any issue in the future the will chat you back.
Thank you very much for help me!
Kayla is more spectacular and love her response Very helpful. Kayla helped. She did what she I requested and gave me fast response.
A fee was taken from my account for a scam project and using the support from freelancer I was able to get a refund for the fee charged automatically.
I had problem with rating and because of my error freelancer i worked with got problem with his ratings, however Kayla was very helpful and patient and she got my issue resolved fast, thank you:-)
Lyndon S. Helped in clarifying doubts and assure of providing service, in case needed it later. Thanks.
Carmen A. Did a great job assisting with my identity verification process. She was prompt, efficient and friendly. The interaction was a pleasure.
Lou C. Did an excellent job! Did exactly what needed to be done and I am more than happy. It is hard to find good reps and this rep did an excellent job.
Online chat experience with Carmen A. Is really great. Answered all my questions and provide proper solutions.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

