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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

France
1 review
1 helpful vote
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Good help
December 18, 2018

He helped me to solve my problem, good! He was kind, and very professional. The waiting time was not long.

Date of experience: December 17, 2018
Serbia
1 review
0 helpful votes
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Review for Jade
December 17, 2018

Very professional, knowledgeable and quick. Issue that I had has been clarified very fast. It's good to know that support is this efficient.

Date of experience: December 17, 2018
Hong Kong
1 review
0 helpful votes
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Perfect help
December 17, 2018

They are always helpful and kind.
I love this site.
I was so happy to work in this site.
If you get experienced here, you will get satisfied.
Awesome!

Date of experience: December 17, 2018
Bangladesh
1 review
0 helpful votes
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Just excellent
December 17, 2018

Frieda was awesome. I'm so happy to contact with freelancer support team.
It's really helpful for a freelancer.

Date of experience: December 16, 2018
India
1 review
0 helpful votes
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Issues with the employer
December 17, 2018

I really got great assistance from Kayla B. Thank you so much! Keep up the good work! Thanks for your patience and support!

Date of experience: December 16, 2018
Bangladesh
1 review
0 helpful votes
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Over the years since I joined the freelancer.com, I always get very helpful support as a freelancer. Never get disappointed with their service. I am grateful to freelancer.com for my living and many more...

Date of experience: December 16, 2018
Saudi Arabia
1 review
1 helpful vote
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Excellent
December 17, 2018

Lou C. Was very helpful and straight to the point and quick.

Date of experience: December 16, 2018
Indiana
1 review
0 helpful votes
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Milestone Payment Issue
December 19, 2018

I was charged for a milestone I didn't mean to create and tried to cancel but Lou was able to fix my issue and give me a refund.

Date of experience: December 16, 2018
BA
1 review
0 helpful votes
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Exceeded expectations
December 17, 2018

Hello, I just wanted to send all compliments to your employee Judith J, who has helped me in a way I cant describe simply with rating 10 stars. She went beyond my expectations, showed genuine interest, I felt I was heard, and not to mention the issue has been solved. You are happy to have such an asset to your team! It is people like this who make customers come back.

Date of experience: December 16, 2018
India
1 review
0 helpful votes
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Freelancer is the best platform
December 17, 2018

Freelancer is the best platform, Claudia B. Is very nice and supportive executive and Mohan M. (TechnoGuruu) is the best technical expert I ever see, walked on this planet earth.

Date of experience: December 16, 2018
Pakistan
1 review
0 helpful votes
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Very happy with Kayla B.
December 17, 2018

It was good experience, Kayla B. Responded immediately and solved my problem. There were no delays or long wait. I am very happy. Thanks

Date of experience: December 16, 2018
Poland
1 review
0 helpful votes
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Best support from all on site
December 17, 2018

This support human help me soo much!
I write to him with my big problem and he help me in 10 minutes!

Date of experience: December 16, 2018
India
1 review
0 helpful votes
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Awesome
December 17, 2018

I have get solution of my issue by him as my best. If I will got on any issue in the future the will chat you back.

Thank you very much for help me!

Date of experience: December 16, 2018
Kenya
1 review
0 helpful votes
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Kayla is more spectacular and love her response Very helpful. Kayla helped. She did what she I requested and gave me fast response.

Date of experience: December 16, 2018
Romania
1 review
0 helpful votes
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Fee charged returned
December 17, 2018

A fee was taken from my account for a scam project and using the support from freelancer I was able to get a refund for the fee charged automatically.

Date of experience: December 16, 2018
AE
1 review
0 helpful votes
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Got quick help
December 17, 2018

I had problem with rating and because of my error freelancer i worked with got problem with his ratings, however Kayla was very helpful and patient and she got my issue resolved fast, thank you:-)

Date of experience: December 15, 2018
India
1 review
0 helpful votes
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Effective Help!
December 17, 2018

Lyndon S. Helped in clarifying doubts and assure of providing service, in case needed it later. Thanks.

Date of experience: December 15, 2018
Washington
1 review
0 helpful votes
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Great customer service!
December 17, 2018

Carmen A. Did a great job assisting with my identity verification process. She was prompt, efficient and friendly. The interaction was a pleasure.

Date of experience: December 15, 2018
Oregon
1 review
0 helpful votes
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Review: Lou C.
December 17, 2018

Lou C. Did an excellent job! Did exactly what needed to be done and I am more than happy. It is hard to find good reps and this rep did an excellent job.

Date of experience: December 15, 2018
Germany
1 review
0 helpful votes
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Review for Carmen A.
December 17, 2018

Online chat experience with Carmen A. Is really great. Answered all my questions and provide proper solutions.

Date of experience: December 15, 2018