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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Review for Carmen A.
December 17, 2018

Online chat experience with Carmen A. Is really great. Answered all my questions and provide proper solutions.

Date of experience: December 15, 2018
Riolyn Q.
Philippines
1 review
0 helpful votes
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membership subscription
December 16, 2018

I was shocked when I have a negative funds on my dashboard. But Kayla B. explained the details and helped me on my issue. Thank you so much Kayla B. Such a big help. Thanks

Date of experience: December 15, 2018
Nigeria
1 review
0 helpful votes
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Excellent Live Chat Personnel
December 16, 2018

"Lou C" helped me figure out most of my unanswered questions and rectified them speedily. I am very much pleased with his customer care service.

Date of experience: December 14, 2018
VE
1 review
0 helpful votes
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Recommend
December 16, 2018

Excellent service received, I recommend 100% I hope you continue to provide this service so effective and fast. Many thanks.

Date of experience: December 14, 2018
Philippines
1 review
0 helpful votes
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Shout out for Troy C.
December 16, 2018

I just want to thank you so much for helping me with my issue earlier, Very patient and professional. All my questions were answered correctly and my problem with my withdrawal was solved by this guy.

I really appreciate your help and efforts.

Keep up the good work!

Gema

Date of experience: December 14, 2018
New York
1 review
0 helpful votes
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Super great support
December 16, 2018

So helpful, creative, thoughtful - thanks William. Appreciate your help with my issue. You were very responsive, and took the time to explain the policy

Date of experience: December 14, 2018
Pakistan
1 review
0 helpful votes
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Perfect Service by Bailey E.
December 16, 2018

One of the best client service experience i had ever had, quick, perfect and satisfying.
I would like to thankyou Bailey E from the bottom of my heart.

Date of experience: December 13, 2018
Maryland
1 review
0 helpful votes
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Eric S
December 16, 2018

Eric was extremely helpful with the refund I was requesting! I had an excellent experience with Freelancer!

Date of experience: December 13, 2018
Japan
1 review
0 helpful votes
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To Mr Frieda
December 14, 2018

He helped me kindly for the difficult issue to the end.
He is very polite and great stuff.
If you have any help from freelancer site, please consider his help.
I want to give him 100 stars personally if possible:)
Thank you again,

Date of experience: December 13, 2018
India
1 review
0 helpful votes
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Very Helpful
December 14, 2018

It was a very good experience, he/she was able to list me down all possible solutions for the problem I was facing.

Date of experience: December 13, 2018
India
1 review
0 helpful votes
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Great support
December 14, 2018

Bailey understand my issue and resolved it in no time
Great supporting staff and good help. I am very happy with the prompt and fast resolution

Thanks

Date of experience: December 13, 2018
China
1 review
0 helpful votes
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She is awesome.
December 14, 2018

I got some issues with my membership, cuz I am new, I have no idea what is going on, her name is Frieda, she is very patient with me and I am happy with this chat experience.

Date of experience: December 12, 2018
India
1 review
0 helpful votes
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Good Response
December 14, 2018

Took my request patiently and gave a solution that is genuinely helpfull. Its more important to protect freelancers too who remains on this platform for years and a simple mistake and a bad client should not ruin the relationship completely

Date of experience: December 12, 2018
New York
1 review
0 helpful votes
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Query
December 14, 2018

I was satisfied with my support. Marina B was very professional and patient as well. Very good assistant.\i would say 9 out of 10.

Date of experience: December 12, 2018
Pakistan
1 review
0 helpful votes
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Very helpfull
December 12, 2018

Frieda S. Was very helpful and explained and guided me well
It was a nice experience and freelancer customer care is very responsive and extremely helpful

Date of experience: December 12, 2018
Italy
1 review
0 helpful votes
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Excellent chat service
December 12, 2018

Stephanie M. Deserves a hundred thumbs up for her kind and helpful assistance via chat. I wish every chat operator would be like her.

Date of experience: December 12, 2018
Pakistan
1 review
0 helpful votes
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Project fees problems
December 12, 2018

Its been always an awesome experience to discuss our queries with hem, They are highly Professional! Highly Recommended to All

Date of experience: December 12, 2018
AE
1 review
0 helpful votes
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Bailey was very helpful
December 12, 2018

Bailey was very sincere and helpful. I don't know if she sent the reminder to my employer right away, but I was contacted by the employer within 10 minutes after I sent them a chat message again after speaking to Bailey - so thank you and keep up the good work.

Date of experience: December 12, 2018
India
1 review
0 helpful votes
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GREAT EXPERIENCE
December 12, 2018

It was great support from Jade. Much helpful. He supported the issue very well and make me understand the things in a very clear way.

Date of experience: December 11, 2018
Turkiye
1 review
0 helpful votes
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Customer Service is great
December 12, 2018

Claudia was very attentive and helpful! She took her time and explained profoundly my questions. Thank you

Date of experience: December 11, 2018