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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Online chat experience with Carmen A. Is really great. Answered all my questions and provide proper solutions.
I was shocked when I have a negative funds on my dashboard. But Kayla B. explained the details and helped me on my issue. Thank you so much Kayla B. Such a big help. Thanks
"Lou C" helped me figure out most of my unanswered questions and rectified them speedily. I am very much pleased with his customer care service.
Excellent service received, I recommend 100% I hope you continue to provide this service so effective and fast. Many thanks.
I just want to thank you so much for helping me with my issue earlier, Very patient and professional. All my questions were answered correctly and my problem with my withdrawal was solved by this guy.
I really appreciate your help and efforts.
Keep up the good work!
Gema
So helpful, creative, thoughtful - thanks William. Appreciate your help with my issue. You were very responsive, and took the time to explain the policy
One of the best client service experience i had ever had, quick, perfect and satisfying.
I would like to thankyou Bailey E from the bottom of my heart.
He helped me kindly for the difficult issue to the end.
He is very polite and great stuff.
If you have any help from freelancer site, please consider his help.
I want to give him 100 stars personally if possible:)
Thank you again,
It was a very good experience, he/she was able to list me down all possible solutions for the problem I was facing.
Bailey understand my issue and resolved it in no time
Great supporting staff and good help. I am very happy with the prompt and fast resolution
Thanks
I got some issues with my membership, cuz I am new, I have no idea what is going on, her name is Frieda, she is very patient with me and I am happy with this chat experience.
Took my request patiently and gave a solution that is genuinely helpfull. Its more important to protect freelancers too who remains on this platform for years and a simple mistake and a bad client should not ruin the relationship completely
Frieda S. Was very helpful and explained and guided me well
It was a nice experience and freelancer customer care is very responsive and extremely helpful
Stephanie M. Deserves a hundred thumbs up for her kind and helpful assistance via chat. I wish every chat operator would be like her.
Its been always an awesome experience to discuss our queries with hem, They are highly Professional! Highly Recommended to All
Bailey was very sincere and helpful. I don't know if she sent the reminder to my employer right away, but I was contacted by the employer within 10 minutes after I sent them a chat message again after speaking to Bailey - so thank you and keep up the good work.
It was great support from Jade. Much helpful. He supported the issue very well and make me understand the things in a very clear way.
Claudia was very attentive and helpful! She took her time and explained profoundly my questions. Thank you
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

