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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I had an issue with a Freelancer from my last project. Betty provided best course of action which lead the freelancer to become proactive in completing my project on time to be presented for a potential partnership with an investor.

Thanks again Betty!

Date of experience: December 11, 2018
BA
1 review
0 helpful votes
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Helpful live chat
December 11, 2018

I was pleased with the livechat functionality, was given an agent fairly quickly (Charlotte), and given proper feedback.

Date of experience: December 11, 2018
India
1 review
0 helpful votes
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Really helped by Claudia
December 11, 2018

Thank you so much for understanding my mistake regarding the membership renewal plan. Claudia was helpful in going through the problem and solving it. Thank you freelancer for providing people like claudia who's help will be remembered!

Date of experience: December 11, 2018
Nigeria
1 review
0 helpful votes
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Excellent, prompt service
December 11, 2018

Kayla. B addressed my issues promptly and efficiently, I believe she demonstrated a good understanding of customer service and how your systems work in order to address the issues promptly

Date of experience: December 11, 2018
India
1 review
0 helpful votes
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Help online efficient
December 11, 2018

I needed a little help to edit the contest I posted. And Bailey cold provide the help I needed quickly and efficiently. (editing a spelling mistake in the title)

Date of experience: December 11, 2018
Turkiye
1 review
0 helpful votes
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Good job
December 11, 2018

Erwin C. Was very helpful to solve my issue.He was very quick and clear to explain how to do handle my problem.

Date of experience: December 11, 2018
Australia
1 review
0 helpful votes
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Billing Issue
December 13, 2018

Kayla B has asked me to wait for 3-5 mins I was patient enough to let her check the issue on her end. After waiting for roughly 10mins she has sent me a response which was supposedly for someone else but she remained courteous and apologised.
Overall she was able to assist me with my issue as promptly as she could

Date of experience: December 11, 2018
California
1 review
0 helpful votes
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Give my bro a promotion. Solved my problem so fast. Asked me few questions and BAM solved that problem like it was nothin

Date of experience: December 10, 2018
Malaysia
1 review
0 helpful votes
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Very good and Satisfactory experience
December 11, 2018

We are new to this site and this freelancing model so i had so many questions and confusion whoever the agent Name Eric S. Was really helpful and have supported not only with answers but also with suggestions...

Date of experience: December 10, 2018
Ukraine
1 review
0 helpful votes
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Excellent
December 11, 2018

Everything is clear and concrete. It really helped me to understand something in the freelancer.com.

Date of experience: December 10, 2018
Ghana
1 review
0 helpful votes
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Well done
December 10, 2018

She was very courteous and eager to help. I was finally able to resolve my issue. Well done Kayla! I'm happy with your service

Date of experience: December 10, 2018
Thailand
1 review
0 helpful votes
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Support
December 10, 2018

Kayla B from support was very helpful and friendly. She addressed all the concerns I had, so would definitely recommend using the support function.

Date of experience: December 10, 2018
Virginia
1 review
0 helpful votes
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Project Manager Help
December 10, 2018

Adeline is very kind freelancer stuff team member.
He helped me about my project complete issue and he is very kind.
Highly recommend him!

Date of experience: December 10, 2018
India
9 reviews
38 helpful votes
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Another funny platform to break your head. Recently i was awarded a project on freelancer.com and i completed the work within three days.

To my surprise client deposits $5 and closes the project as Not Satisfied. There was no update from freelancer.com about the status. Client got the work 100% completed for $5 and disappears.

I reach the dispute forum and they say client is not satisfied and he closed the project. Who the hell will judge what i have done and what is pending.

These people just need 5% that's it. My suggestion to my friends never apply for jobs who don't deposit money and on allotment of project request full amount as milestone and then start the work.

We need to alert working with these freelancer.com they don't bother of your safety then why they charge 5% as frees.

Date of experience: December 10, 2018
Mexico
3 reviews
5 helpful votes
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Simply because 99% of these 5 star reviews are fake reviews!

If you enjoy getting DOUBLE scammed, join up to freelancer, they will find ways to charge you for stuff you did not order and with the double chance that you will also get scammed from some freelance user.

However, If you reside in some 3rd world country, you can always get a job with freelancer that pays 15 cents/hour for writing fake reviews!

They also make you go through hoops to cancel your account. If you have a credit card or bank account listed with them, cancel asap!

Date of experience: December 9, 2018
Viet Nam
1 review
0 helpful votes
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Support chatting
December 10, 2018

Hi,
My name tainguyen,
I have created ticket
He gave me good support, very fast support and enthusiasm

Date of experience: December 9, 2018
Texas
1 review
0 helpful votes
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Kind Indication
December 10, 2018

I love services and supports from freelancer.
Lyndon S is very kind and faithful.
I'm very glad to talk with him.
Thanks.

Date of experience: December 9, 2018
Florida
1 review
0 helpful votes
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Fast Service
December 10, 2018

I needed a help and the agent helped me in just 3 minutes. So, I am very grateful for his help
Thanks
Oswaldo

Date of experience: December 9, 2018
France
1 review
0 helpful votes
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I had an issue with refund for a project by a client. So I have tried to chat with Freelancer staff Kayla B. About this issue. She was well supportive and I am satisfied with her support. Thanks again for your help, Kayla B.

Date of experience: December 9, 2018
Sweden
1 review
0 helpful votes
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Keyla B
December 10, 2018

She/ HE was very professional and patiently answered all my concerns. I understood all the things that was explained to me and thereby i am thankful

Date of experience: December 9, 2018