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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Best Support from Kayla B.
December 10, 2018

Kayla B. Was very responsive and solved my problem. I have been waiting for 2 weeks to get this solve using tickets and she solved it in less than 30 minutes. Thank you very much for your help.

Date of experience: December 9, 2018
GB
1 review
0 helpful votes
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Lou C very helpful
December 12, 2018

Thanks Lou for sorting me out quickly. I was SO worried that my refunds were not being processing. Very professional.

Date of experience: December 8, 2018
AE
1 review
0 helpful votes
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"Withdrawals"
December 9, 2018

I have a problem in withdrawals and Mr. Erwin C. Help me on this problem.
I really appreciate it. Thumbs up to Freelancer support team.

Date of experience: December 8, 2018
France
1 review
0 helpful votes
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Feedback for Kayla B.
December 9, 2018

Had some questions about freelancer, invoicing for projects, contests, how would that work for my business, and Kayla B. Was so patient with all of our concerns, answered all our questions and even gave us further articles that clarified our subject. Thumbs up, 5 stars and well done! Thank you so much!

Date of experience: December 8, 2018
GB
1 review
0 helpful votes
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Reactivating my account
December 9, 2018

The support people immediately understood a problem I was having and did what they needed to at their end to make it work.

Date of experience: December 8, 2018
BA
1 review
0 helpful votes
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Kayla B
December 9, 2018

She was very kind person, and she help me a lot of about Milestone. Service was very fast, value as well, shipping was expess, quality of her work was very expert, nothing to say only "Big thanks to Kayla B"

Date of experience: December 8, 2018
1 review
0 helpful votes
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Qualité Supérieure
December 9, 2018

Kayla B. Was very helpful, polite and patient to explain to me all the infos I needed. Overall great experience.

Date of experience: December 8, 2018
India
1 review
0 helpful votes
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Perfect
December 9, 2018

Kayla is good and help me. He write email from my side to my client which are not replying me from many days. And give surety to find a solution for those projects by creating tickets ID. Thanks for everything.

Date of experience: December 8, 2018
India
1 review
0 helpful votes
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Query on refunding my deposit
December 9, 2018

Was quite helpful.
Quick & easy.
Friendly executive.
Kayla. C helped a lot.
I couldn't figure out what to do all by myself & the help provided was good.

Date of experience: December 7, 2018
India
1 review
0 helpful votes
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Thanks for quick response as it was stuck in between my work I thought it might take time to reopen it again, but Freelancer handle it very well.

Date of experience: December 7, 2018
India
1 review
0 helpful votes
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Great Services BY Lou C.
December 9, 2018

Once i started the discussion with Lou C. And he Totally replied me properly and satisfied me with thier service. Thanks Lou C.

Date of experience: December 7, 2018
India
1 review
0 helpful votes
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Great Support from Carmen A
December 9, 2018

I wanted some clarification about a bid which I placed and Carmen A assisted me with all the details. He also guided me on the article on how to choose a legitimate project/employer.

I appreciate his support! It was a great support indeed!

Date of experience: December 7, 2018
Malaysia
1 review
0 helpful votes
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Awesome Service
December 9, 2018

It was i never have been this awesome service experience in the we of jade is provide a awesome service and patient to solve my problem, Thanks Jade

Date of experience: December 7, 2018
Viet Nam
1 review
0 helpful votes
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Refund my deposit fast
December 9, 2018

I received the help of Kayla B to refund my deposit quickly. Really good experience. I will continue to use Freelancer in the future

Date of experience: December 7, 2018
Australia
1 review
0 helpful votes
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Great customer service
December 9, 2018

Quick response, fast solution with my payment issue I've had with a freelancer. Paid twice due to a system error and received the full funds again in minutes. Happy as pie!

Date of experience: December 7, 2018
GB
1 review
0 helpful votes
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Great help from Kayla
December 9, 2018

I needed something done and she did it with speed. Very good response and polite. Good experience all round

Date of experience: December 7, 2018
VE
1 review
0 helpful votes
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Membership issues
December 9, 2018

First I wrote an e-mail and got no answer, a day after I went to The chat and it started fairly quickly and the support was good, all the information the agent Lyndon S. Me was clear and I received the responses I wanted. It worked good for me.

Date of experience: December 6, 2018
AE
1 review
0 helpful votes
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Memebrship problems
December 6, 2018

I was facing issues with unwanted membership renewal and your worker Bailey. E helped me with my problem!

Date of experience: December 6, 2018
Pakistan
1 review
0 helpful votes
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Fantastic Experience
December 6, 2018

Listened each and every query and solved it the every possible way. We really appreciate the help Freelancer Team provide.

Date of experience: December 6, 2018
Bangladesh
1 review
0 helpful votes
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Good to work with freelancing.com
December 6, 2018

Thank you so much. I am really happy to work with you and I will be always alart about the rules and regulations.

Date of experience: December 5, 2018