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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Kayla B. Was very responsive and solved my problem. I have been waiting for 2 weeks to get this solve using tickets and she solved it in less than 30 minutes. Thank you very much for your help.
Thanks Lou for sorting me out quickly. I was SO worried that my refunds were not being processing. Very professional.
I have a problem in withdrawals and Mr. Erwin C. Help me on this problem.
I really appreciate it. Thumbs up to Freelancer support team.
Had some questions about freelancer, invoicing for projects, contests, how would that work for my business, and Kayla B. Was so patient with all of our concerns, answered all our questions and even gave us further articles that clarified our subject. Thumbs up, 5 stars and well done! Thank you so much!
The support people immediately understood a problem I was having and did what they needed to at their end to make it work.
She was very kind person, and she help me a lot of about Milestone. Service was very fast, value as well, shipping was expess, quality of her work was very expert, nothing to say only "Big thanks to Kayla B"
Kayla B. Was very helpful, polite and patient to explain to me all the infos I needed. Overall great experience.
Kayla is good and help me. He write email from my side to my client which are not replying me from many days. And give surety to find a solution for those projects by creating tickets ID. Thanks for everything.
Was quite helpful.
Quick & easy.
Friendly executive.
Kayla. C helped a lot.
I couldn't figure out what to do all by myself & the help provided was good.
Thanks for quick response as it was stuck in between my work I thought it might take time to reopen it again, but Freelancer handle it very well.
Once i started the discussion with Lou C. And he Totally replied me properly and satisfied me with thier service. Thanks Lou C.
I wanted some clarification about a bid which I placed and Carmen A assisted me with all the details. He also guided me on the article on how to choose a legitimate project/employer.
I appreciate his support! It was a great support indeed!
It was i never have been this awesome service experience in the we of jade is provide a awesome service and patient to solve my problem, Thanks Jade
I received the help of Kayla B to refund my deposit quickly. Really good experience. I will continue to use Freelancer in the future
Quick response, fast solution with my payment issue I've had with a freelancer. Paid twice due to a system error and received the full funds again in minutes. Happy as pie!
I needed something done and she did it with speed. Very good response and polite. Good experience all round
First I wrote an e-mail and got no answer, a day after I went to The chat and it started fairly quickly and the support was good, all the information the agent Lyndon S. Me was clear and I received the responses I wanted. It worked good for me.
I was facing issues with unwanted membership renewal and your worker Bailey. E helped me with my problem!
Listened each and every query and solved it the every possible way. We really appreciate the help Freelancer Team provide.
Thank you so much. I am really happy to work with you and I will be always alart about the rules and regulations.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

