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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Carmen A. Guided me in a smooth way
December 6, 2018

Carmen A. Is an awesome guide:)
Very smoothly he helped me in a very short time.

I'm very happy with his help

Date of experience: December 5, 2018
Sri Lanka
1 review
0 helpful votes
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I'm writing a review for the second time for one person, which is rare. Cyril C. Is really helpful agent who looks in to the issue deeply and always tries to find a solution.

Date of experience: December 5, 2018
Indonesia
1 review
0 helpful votes
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About express withdrawal
December 6, 2018

Eric S. Was really helpfull. I have got all the answer for what i need and he is really polite. 5 stars.

Date of experience: December 5, 2018
Texas
1 review
0 helpful votes
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Very helpful.
December 6, 2018

The representative was knowledgeable, helpful and very efficient. I was glad he was able to assist me the way that he did

Date of experience: December 5, 2018
Australia
1 review
0 helpful votes
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Looking to get a refund
December 6, 2018

I was looking to get all my money refunded. Carmen assisted me with it. Thanks- happy with her service

Date of experience: December 5, 2018
Canada
1 review
0 helpful votes
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Awesome Service from Eric! Thanks!
December 6, 2018

Very efficient, took the time to explain why I could not respond to messages sent by potential clients.

Date of experience: December 5, 2018
India
1 review
0 helpful votes
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Good support
December 5, 2018

Helped me well with my issue. Understood my problem
Listened to me patiently before coming to a conclusion.

Date of experience: December 5, 2018
Pakistan
1 review
0 helpful votes
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Satisfied
December 5, 2018

It was nice to talk to Bailey. Bailey was cooperative through out the chat session. Thank you freelancers for good support.

Date of experience: December 5, 2018
Philippines
1 review
0 helpful votes
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Uploading files
December 5, 2018

I took a huge chunk out of her time but she stayed with me until the situation was solved, I really appreciate her efforts and her hospitable attitude. Would want to send her a gift one day... if I can. Thank you very much Claudia!

Date of experience: December 5, 2018
Kenya
1 review
0 helpful votes
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Chat with Jade D.
December 5, 2018

I highly commend Jade for the support she gave me when I couldn't send a message to a prospective employer. Jade turned out not only to be helpful but also knowledgeable about the terms and conditions that bind Frellancer.com users. She helped me realize and understand why my messages were not being sent. Furthermore, she was also ready to answer any more questions I might have had even though they were not related to the issue at hand. Kudos Jade!

Date of experience: December 5, 2018
Peru
1 review
0 helpful votes
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Patient and Helpful
December 5, 2018

Hello, thanks for helping me out with this issue, I had a problem with an invoice and some logged hours I wasn't able to see.

Date of experience: December 4, 2018
Uruguay
1 review
0 helpful votes
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Excellet
December 5, 2018

He help me all they time. Was very gently, and give me solutions. He struggled to understand me, because i don't speek inglish.

Date of experience: December 4, 2018
Austria
1 review
1 helpful vote
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Great - competent - quick - a rating problem was solved in minutes by Kayla B.

Good chat culture

Thanks

Date of experience: December 4, 2018
Italy
1 review
0 helpful votes
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Kayka B
December 4, 2018

Very good! Very professional! Thank you for your help. You were very helpful. I need to enter at least 100 characters.

Date of experience: December 4, 2018
New York
1 review
0 helpful votes
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Josie G. Is Super Helpful!
December 4, 2018

I had a pretty difficult problem, and Josie G., who was my live chat support agent, walked me through my options and even suggested a few clever solutions and suggestions for how to avoid the problem in the future! Josie G. Is awesome!

Date of experience: December 4, 2018
India
1 review
0 helpful votes
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Good communication with Bailey
December 4, 2018

It was a good experience with the Bailey. He assists me in a very good manner and helping me to refund my money. Thanks.

Date of experience: December 4, 2018
Australia
1 review
0 helpful votes
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Bailey E -Helpful Freelancer
December 4, 2018

Bailey E was very helpful and patiently chat with me to understand the issues and solved it in timely fashion.

Date of experience: December 4, 2018
Morocco
1 review
0 helpful votes
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She is the best
December 4, 2018

She listened to my problem and answered all my questions! Very patient and understood exactly my problem! She helped me and saved my day! 5 stars

Date of experience: December 4, 2018
Pakistan
1 review
0 helpful votes
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A great helping person
December 4, 2018

He is good in helping and guidence, his communication is strong and was satisfying, and he guide me the right way.

Date of experience: December 4, 2018
Sweden
1 review
0 helpful votes
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Good service from Claudia
December 4, 2018

I had a problems with transactions and Claudia solved it very quickly. Claudia- kuwwwtiii))(making 100 characters making 100 characters)

Date of experience: December 4, 2018