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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Carmen A. Is an awesome guide:)
Very smoothly he helped me in a very short time.
I'm very happy with his help
I'm writing a review for the second time for one person, which is rare. Cyril C. Is really helpful agent who looks in to the issue deeply and always tries to find a solution.
Eric S. Was really helpfull. I have got all the answer for what i need and he is really polite. 5 stars.
The representative was knowledgeable, helpful and very efficient. I was glad he was able to assist me the way that he did
I was looking to get all my money refunded. Carmen assisted me with it. Thanks- happy with her service
Very efficient, took the time to explain why I could not respond to messages sent by potential clients.
Helped me well with my issue. Understood my problem
Listened to me patiently before coming to a conclusion.
It was nice to talk to Bailey. Bailey was cooperative through out the chat session. Thank you freelancers for good support.
I took a huge chunk out of her time but she stayed with me until the situation was solved, I really appreciate her efforts and her hospitable attitude. Would want to send her a gift one day... if I can. Thank you very much Claudia!
I highly commend Jade for the support she gave me when I couldn't send a message to a prospective employer. Jade turned out not only to be helpful but also knowledgeable about the terms and conditions that bind Frellancer.com users. She helped me realize and understand why my messages were not being sent. Furthermore, she was also ready to answer any more questions I might have had even though they were not related to the issue at hand. Kudos Jade!
Hello, thanks for helping me out with this issue, I had a problem with an invoice and some logged hours I wasn't able to see.
He help me all they time. Was very gently, and give me solutions. He struggled to understand me, because i don't speek inglish.
Great - competent - quick - a rating problem was solved in minutes by Kayla B.
Good chat culture
Thanks
I had a pretty difficult problem, and Josie G., who was my live chat support agent, walked me through my options and even suggested a few clever solutions and suggestions for how to avoid the problem in the future! Josie G. Is awesome!
It was a good experience with the Bailey. He assists me in a very good manner and helping me to refund my money. Thanks.
Bailey E was very helpful and patiently chat with me to understand the issues and solved it in timely fashion.
She listened to my problem and answered all my questions! Very patient and understood exactly my problem! She helped me and saved my day! 5 stars
He is good in helping and guidence, his communication is strong and was satisfying, and he guide me the right way.
I had a problems with transactions and Claudia solved it very quickly. Claudia- kuwwwtiii))(making 100 characters making 100 characters)
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

