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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
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Good service from Claudia
December 4, 2018

I had a problems with transactions and Claudia solved it very quickly. Claudia- kuwwwtiii))(making 100 characters making 100 characters)

Date of experience: December 4, 2018
India
1 review
0 helpful votes
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Project Fee Solution
December 4, 2018

I paid fees for a project according to $180 but then project got completed in $50. The change in fees was resolved by customer representative Bailey. The refund was given instantly and I'm happy with the experience.

Date of experience: December 4, 2018
Egypt
1 review
0 helpful votes
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Review agent Frieda
December 4, 2018

Agent has helped me with my concerns from the first time.
She provides a quick response to my questions. She is very helpful

Date of experience: December 4, 2018
Sweden
1 review
0 helpful votes
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Complaint about harassment
December 4, 2018

I was contacting freelancer since I´m getting threatened by an employer who´s work i was bidding at. I needed some support in how to handle the situation and also to let freelancer know about the exact words used in the threatening message, I´m very pleased with the support i got.

Date of experience: December 3, 2018
India
1 review
0 helpful votes
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Very genuine and to the point
December 4, 2018

Kayla B.: It was very nice customer support and to the point solution of my issue. Humble approach and quick response. Thanks for solving my issue.

Date of experience: December 3, 2018
Australia
1 review
0 helpful votes
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Kayla's Help
December 4, 2018

Kayla was prompt in helping me with my contest concerns, and she put forth a request to the contest engineers to sort out the issue as well.

Thank you!

Date of experience: December 3, 2018
India
1 review
0 helpful votes
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So Good and helpful
December 4, 2018

Kayla B is one of your best support person in the CX team. She took my ticket which was handled by some other CX person and gave me a solution. I am great full to her for her support. May God bless her.

Date of experience: December 3, 2018
Hong Kong
1 review
0 helpful votes
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Eric S.
December 4, 2018

Very good communication, he can solve what i worry about, i hope he can solve my problem.
As my freelancer has cheat me the initial milestone, i told this issue to Eric S., he help me to report this issue immediately and give me suggestion to solve this problem, good customer services.
I hope he can work for freelancer.com forever.

Date of experience: December 3, 2018
India
1 review
0 helpful votes
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Thumbs up:-)
December 4, 2018

I am very satisfied with the way my issues were addressed. Communication was clear and resolution was fast.

Date of experience: December 3, 2018
California
1 review
0 helpful votes
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Prompt and courteous customer service
December 4, 2018

Eric S. Was truly wonderful with assisting me with my problem. He did a marvelous job! He answered all my questions and resolved my issue

Date of experience: December 3, 2018
Spain
1 review
0 helpful votes
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Great professional and really kind
December 4, 2018

I have a really nice customer support with Kayla B. She solved my issue with a lot of pacience, kind, good mood and in a really profesional way.
Thanks to her now I'm relaxed and very happy.

Date of experience: December 3, 2018
France
1 review
0 helpful votes
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I wanted to close a project I have opened in July. The last amount was already paid, the system is asking me to pay again. So I chat with Kayla B. Who explain to me how it works and guides me. I really appreciate his help. Many thanks.

Date of experience: December 3, 2018
India
1 review
0 helpful votes
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Resolved issues
December 3, 2018

It was great experience of getting help from support team

I am very happy with services and support team

Date of experience: December 3, 2018
India
1 review
0 helpful votes
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Was facing issue with authentication
December 3, 2018

It was a Quick and accurate solution provided by Kayla B. I was facing issue with authentication of my debit card. Resolved quickly.

Date of experience: December 3, 2018
Spain
1 review
0 helpful votes
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Credit cardit authentication
December 3, 2018

Frieda S. Was very helpful and she managed to find the solution to my problem. My credit card authentication could be solved using the image upload option.

Date of experience: December 3, 2018
Armenia
1 review
0 helpful votes
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Great work
December 3, 2018

It was fast and helpful service. Extremely satisfied.
Hope to get my issues always resolved so fast.

Date of experience: December 2, 2018
India
1 review
0 helpful votes
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I am very happy to talk with Kayla
December 3, 2018

He is very friendly and salve my all problem very quick, This is first time I am happy with talk to Kayla.
Thanks

Date of experience: December 2, 2018
India
1 review
0 helpful votes
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Excellent
December 3, 2018

Kayla B was very helpful and the provided feedback is very great and helpful i was about to get into a trap and then i was rescued

Date of experience: December 2, 2018
India
1 review
0 helpful votes
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Quickly undertood my problem
December 3, 2018

Jade quickly understood my problem and reacted so fast as possible even my english is poor! Admirable customer service by freelancer keep growing...

Date of experience: December 2, 2018
Thailand
1 review
0 helpful votes
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Freelancer Support
December 3, 2018

Compare to other service "Kayla B" have very fast respond and been helpful, overall I love to have conversation with him or further help if needed.

Date of experience: December 2, 2018